Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,538 Reviews)
Rating breakdown 3,538 reviews
5 Stars
2,855
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
Works well
on January 16, 2024
Posted by: Jake
from Boston MA
I bought a second Roku Stick since my Samsung Smart Tv isn’t
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
No longer paying high prices
on January 16, 2024
Posted by: Middpurchaser
from VT
Happy with purchase, have 4 of the sticks. Easy to install.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great features
on January 16, 2024
Posted by: vbjohnson
from Brenham ,Texas
Very happy with this purchase of this product Love the features
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Almost perfect
on January 16, 2024
Posted by: Putz
from Bridgewater, NJ
Picture quality is great. No latency issues. Easy set up.
Peeves: Mute button is placed poorly. Too easy to press it when holding the remote. When pausing a show on YTTV, the device too quickly goes back to the Roku home page, causing you to have to reload what you were watching and losing your place. I would prefer the device to go into a screen saver mode preserving what you were watching.
Peeves: Mute button is placed poorly. Too easy to press it when holding the remote. When pausing a show on YTTV, the device too quickly goes back to the Roku home page, causing you to have to reload what you were watching and losing your place. I would prefer the device to go into a screen saver mode preserving what you were watching.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Horrible waste of money
on January 16, 2024
Posted by: Brad Leigh
from Los Angeles, CA
The product fades in and out of WiFi connection and is located inches away from the router. When I tried to contact ROKU customer service and left a message—I got no response.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 25, 2024
Hello, Brad Leigh. Thanks for the review. I'm sorry to hear about the experience. That's not what we aim for. We want to assure you that we're committed to keeping you informed and providing support whenever needed. Please try to restart the device and your internet. We also recommend ordering the HDMI extender: http://my.roku.com/hdmi.
In the meantime, you can try resetting your device's network connection. Go to Settings > Advance system restart > Network connection reset > Reset connection to reset your network connection. If you need additional assistance, please contact us online at http://support.roku.com/contactus. We'll be more than happy to help you. Happy Streaming! Roku Customer Advocate
In the meantime, you can try resetting your device's network connection. Go to Settings > Advance system restart > Network connection reset > Reset connection to reset your network connection. If you need additional assistance, please contact us online at http://support.roku.com/contactus. We'll be more than happy to help you. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Better than satellite
on January 16, 2024
Posted by: Samhag
from Iowa
Finally cut the cord and bought a stick for 3 tvs including one that is 18 years old and of course not a smart tv. They all work great
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
2 Roku sticks
on January 16, 2024
Posted by: IheartmyRoku
from st. louis
Devices were easy to install and to activate. The remote control features are much better than your competitors touch-pad technology.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great assortment of shows, movies, music, etc.
on January 16, 2024
Posted by: Pjperk
from Dalton, GA
My only problem is that I am wondering what took me so long to get a Roku Stick!!
I would recommend this to a friend!
Written by a customer while visiting roku.com