Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,538 Reviews)
Rating breakdown 3,538 reviews
5 Stars
2,855
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
2
Could be a lot better
on March 25, 2024
Posted by: Big Ace
from Sebring fl
I bought this a few months ago because I had an older version. This one for some reason gave me a hard time connecting the remote. After finally getting it connected it was easy getting all my apps downloaded. Unfortunately the remote sucks the life of my batteries which I use Duracell or energizer. Within 2 to 3 months I have to replace the batteries. Overall it does what it's intended for. Just wish the battery wouldn't die as fats and the roku itself wouldn't crash so often.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, August 30, 2024
Hi there! We appreciate your feedback! What specific issues do you encounter with the Roku remote? No worries! We're here to help. First, we advise you to check that the batteries are aligned correctly and that no debris is blocking the path. Second, please reboot the device by unplugging it for 30 seconds and then plugging it back in. Lastly, if you're using the TV's USB port for the device's power, try plugging it into the wall outlet.
In the meantime, I encourage you to use the Roku app. It has everything you need to control your streaming, search with your voice, enjoy private listening, and quickly launch your most recent channels. This is free to download to your iOS and Android phone; search for "The Roku app official." If you need more assistance along the way, you can contact The Roku support team here: support.roku.com/contactus. Happy streaming! Roku Customer Advocate
In the meantime, I encourage you to use the Roku app. It has everything you need to control your streaming, search with your voice, enjoy private listening, and quickly launch your most recent channels. This is free to download to your iOS and Android phone; search for "The Roku app official." If you need more assistance along the way, you can contact The Roku support team here: support.roku.com/contactus. Happy streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Horrible overall experience
on March 22, 2024
Posted by: Dontcare
Impossible to work with if your in an area with weak internet. I cant even navigate the menu to change the internet connection to be able to use the device. It automatically connects to recognized internet sources, making it a completely useless piece of ewaste. Volume rocker also doesn't work 90% of the time.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Satisfied it does what it’s supposed to do.
on March 20, 2024
Posted by: Nice product
from Pennsylvania
Have 5 of these !!! Bought them for beachhouse and home.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Feather of streaming stick
on February 27, 2024
Posted by: Anonymous
from Katy Texas
It is one of the easiest streaming devices to set up and configure. I also like the voice feature.
--
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Terrible
on February 26, 2024
Posted by: Dan B
from Chicago Suburbs
This last unit has been the worst of the 8 units I've purchased. I want to return it but can't figure how. I have to press the reset button about every 7 days and then have to re-login to all the services I subscribe to. Powering off and on does not work
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 2, 2024
Hey there, thanks for taking the time to share. We’d be glad to assist you. This issue may lead to insufficient power supply to the device. Ensure that the video cable is securely connected to the back of your Roku. In some cases, the USB power provided by the TV is not sufficient to power the device, so consider connecting it to the wall outlet. We also recommend installing an HDMI extension cable. You can get it for free here: https://my.roku.com/hdmi. If the issue persists, you can try to plug it into a different television to see if it makes any difference. If you need further assistance, you can contact us at https://support.roku.com/contactus. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
No volume control.
on February 20, 2024
Posted by: Joe Woodmere
from Lincoln Park, Mi.
I am disappointed in these three Roku devices. Yes, they can shut off my several Element televisions, but they do not control the sound volume. And, I did try the alternate CES option.
To make matters worse, on a previously purchased Roku device, I suddenly just found I needed to register and again set up the unit. After completing the process, I found it no longer controlled the sound volume too.
It would appear Roku is taking steps backwards instead of improving their product. I will hesitate to buy more Roku devices as they do not live up to their advertising.
To make matters worse, on a previously purchased Roku device, I suddenly just found I needed to register and again set up the unit. After completing the process, I found it no longer controlled the sound volume too.
It would appear Roku is taking steps backwards instead of improving their product. I will hesitate to buy more Roku devices as they do not live up to their advertising.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
freezes up frequently
on February 17, 2024
Posted by: bodell850
from Warrensburg, Missouri
we have problems with our roku freezing up when we try to pause or back up. We end up having to turn the tv off and wait a minute or two. Also sometimes when we are watching will freeze up or reset itself.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 25, 2024
Hello, bodell850. Thanks for sending us a review! We understand that you have a problem with the device, which is constantly freezing. No worries! We're here to help. Try plugging the device into a different HDMI port. Restarting the device and your internet will help, too.
Furthermore, you can reset your device's network connection. Go to Settings > Advance system restart > Network connection reset > Reset connection to reset your network connection. Here's a helpful link to connect to the internet: https://support.roku.com/article/115015760328. You can also get assistance from our Roku support online at http://support.roku.com/contactus. We'll be more than happy to help you. Happy Streaming! Roku Customer Advocate
Furthermore, you can reset your device's network connection. Go to Settings > Advance system restart > Network connection reset > Reset connection to reset your network connection. Here's a helpful link to connect to the internet: https://support.roku.com/article/115015760328. You can also get assistance from our Roku support online at http://support.roku.com/contactus. We'll be more than happy to help you. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Mostly good
on February 12, 2024
Posted by: Anonymous
from Fort Myers, FL
I've been using this for about two months and had no real major issues except for a couple of freeze ups. I am plugged in directly so that's not the problem. However now a new problem has occurred, I am getting kicked out of my Peacock App and getting sent back to the home screen when I pause a movie. This problem is intermittent but it is very frustrating, I have tried clearing the cache by resetting my Internet connection but it still happens intermittently. Other than that it's pretty good.
Written by a customer while visiting roku.com