Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,538 Reviews)
Rating breakdown 3,538 reviews
5 Stars
2,855
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
2
on April 20, 2024
Posted by: Rick van wert
from OH
I bought this for the advertised reward. It did not work as well as given. I had to buy the roku ultra to get one that worked good.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, June 28, 2024
Hello Rick, thank you for taking the time to share your moment with us. We want to learn more about your experience. Please contact our support team for further assessment on this matter at support.roku.com/contactus to get in touch with our skilled support representatives. We always value your feedback on us and look forward to working with you.
We're always ready to help!
Roku Customer Advocate
We're always ready to help!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Streaming Stick won't Stay Connected
on April 20, 2024
Posted by: Bee Bee
from Philadelphia
I bought three different Roku devices a couple of months ago, but after three months (or so) of using the streaming stick I bought, it stopped engaging with the HDMI port on my television. I only bought Roku to watch the Friendly app in my home office, but for some reason, the Roku streaming stick became too loose and would not fit into the HDMI, thereby not being capable of connecting to my Internet. It's a waste of money because now I can't use the streaming stick at all.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, June 28, 2024
Hi there, we appreciate you sharing! We want to help you with this issue. If your Roku stick does not fit in the TV HDMI port, we can recommend the HDMI extender, which is free to order here: my.roku.com/hdmi. We also recommend you try using a different HDMI port or a different TV in an effort to isolate the issue. If the issue persists, you can contact us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist.
Happy streaming!
Roku Customer Advocate
Happy streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Constantly have to reset
on April 19, 2024
Posted by: Lauren U
from Pittsburgh, PA
This is my 2nd roku streaming stick and I am very disappointed. Every time I try to use it, it is frozen and i have to unplug it and plug it back in. Then hopefully i get one evening of streaming out of it before we have to repeat the process. I even did a factory reset and it did not fix the problem. There is no support on this item and when I googled, I found this is a big issue. I would avoid this Roku product at all costs.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, June 28, 2024
Hi Lauren U, Thanks for taking a moment to share this experience! Have you contacted our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we're eager to share.
We hope you get back to streaming soon!
Roku Customer Advocate
We hope you get back to streaming soon!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use!
on April 17, 2024
Posted by: Mom2Samigrl09
from Jackson, MI
Plug and go! So easy to use and set up! This is such a great product and turned our old TV into a a “smart” TV!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
happy I made the switch
on April 9, 2024
Posted by: butler
from new jersey
Didn't really know what to expect but so far it has been great. I didn't think there were be this many movies or options..Me and my house are enjoying the change
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Simplicity is Great!
on April 1, 2024
Posted by: Maria
from Danville, CA
I'm very happy with how well all TV 's and Roku work together. However, though the instructions for remote/repair is very easy. I would be happier; if I didn't have to use it again.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Bad remote
on March 31, 2024
Posted by: FlexG
from MA and FL
Love all my Rokus but this one came with a bad remote. It will not stay paired. Dear Roku I need a replacement till then need to use the remote on my iPhone.
Response from roku.comBy Bernie, Roku Customer Advocate, August 30, 2024
Hello, FlecG. We appreciate you sharing this and are sorry to hear about the experience. We want to help! For remote issues, please follow this FAQ on how to reset the remote and repair it: https://support.roku.com/article/21303049528855. We also advise you to use new batteries.
Make sure to check the device's software version by navigating to Settings > System > Software update. If the remote is still under warranty and you want to replace it, don't hesitate to contact a member of our support team directly at support.roku.com/contactus so we can assist you. Thank you! Roku Customer advocate
Make sure to check the device's software version by navigating to Settings > System > Software update. If the remote is still under warranty and you want to replace it, don't hesitate to contact a member of our support team directly at support.roku.com/contactus so we can assist you. Thank you! Roku Customer advocate
Written by a customer while visiting roku.com
Customer Rating
2
Lots of useful options but has glitches
on March 27, 2024
Posted by: Craig
from Florida
Overall its a very useful product once and awhile it seems to freeze and need to restart it when this happens the dancing letters appear the it goes to a black screen and dosnt load properly. I have 4 rokus and have replaced 1 under warranty. The warranty process is a big pain but was successful in the end. There seems to be no direct customer service phone number found to talk to a person I had to search for it through postings on google
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, August 30, 2024
Hi there! Thanks for sharing your input! Have you tried contacting Roku support to help you troubleshoot the issue? We advise you to check your connection; a weak internet connection may have caused freezing problems. Here’s a support article that you can follow: https://support.roku.com/article/21332781083287. After this, please restart the system. To reboot the system, go to Settings > System > System restart. Need help? You can contact Roku support. Happy Streaming! Roku customer advocate
Written by a customer while visiting roku.com