Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,538 Reviews)
Rating breakdown 3,538 reviews
5 Stars
2,855
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
4
Wish it had more content.
on May 19, 2024
Posted by: AP212
from Queens ny
Bought it to cut the cord and I love it but sometimes lack of content for me on live tv is frustrating
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Wonderful Product
on May 14, 2024
Posted by: Lori
from Toledo Ohio
I bought this year ago & I love the product. The quality of resolution of a picture it displays. This is a convenient unit that we use in one of bedrooms. It takes up less space, easy to install in the back of your TV. Roku 4 K works well & haven’t had any issues with any of the ROKU Products. Professional Customer if you need to contact them for any questions. I would highly recommend this product to anyone. Compact & Easy to slip into a purse or suitcase if when you travel .
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
doesnt always work
on May 11, 2024
Posted by: dave
from north carolina
the system has to be reset.... remote issues..... ..
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, July 3, 2024
Hi Dave, thanks for reaching out. Is your remote coming unpaired from your Roku player?
You might want to try a few remote-control troubleshooting techniques. Start by restarting your device and remote together, then repair your remote to your device, and always change your remote's batteries for a fresh set, just in case. We have a detailed FAQ article that will walk you through these steps here: https://support.roku.com/article/208755708
We hope this helps!
You might want to try a few remote-control troubleshooting techniques. Start by restarting your device and remote together, then repair your remote to your device, and always change your remote's batteries for a fresh set, just in case. We have a detailed FAQ article that will walk you through these steps here: https://support.roku.com/article/208755708
We hope this helps!
Written by a customer while visiting roku.com
Customer Rating
4
Added channels
on May 11, 2024
Posted by: Jamie
from Texas
Excellent upgrade of Roku product I have. Takes up less space and no extra items and wires hanging out.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Great thing to have
on May 10, 2024
Posted by: Whiteyhem
from Georgia
I do love it, but please work on the app so that it works with Tablo
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
It has great features.
on May 1, 2024
Posted by: RAS1957
from Highland, Il. 62249
I am glad I bought this. I am slowly getting use to it. Plus it works great.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Wish this product worked consistently!
on April 29, 2024
Posted by: sadrokuowner
from Arizona
Wish this product worked more consistently!! I have had to do at least 4 factory resets since receiving it in December. The story is the same each time: it works for about a week to a month until I get a popup saying that the Internet is disconnected and it shows two options for me to select but I can't select either one because at the point the notification is shown the remote stops connecting with the Roku and I can only use it for volume or TV power. I then have to unplug the Roku and restart. If I DON'T do a factory reset at this point then the issue will persist with about 5-10 minutes of view time before I get a notification that the Internet is disconnected and the remote stops working. After a factory reset, the product works for between a week and a month(ish). Wish it would just work consistently!
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 1, 2024
Hi sadrokuowner, thank you for bringing your experience to our attention. We understand that you may be encountering an error message on your Roku Player, which could possibly be due to unstable internet connectivity. To assist you in resolving this issue, we suggest that you refer to a helpful article on our website that provides various troubleshooting steps. Please visit https://support.roku.com/article/21332781083287 and follow the instructions provided.
In case the problem persists, we suggest that you visit our website at support.roku.com/contactus. Our team of experts is always available to assist you.
We hope this helps!
In case the problem persists, we suggest that you visit our website at support.roku.com/contactus. Our team of experts is always available to assist you.
We hope this helps!
Written by a customer while visiting roku.com
Customer Rating
2
on April 27, 2024
Posted by: Joe leyda
from Honey Brook Pa
I believe I bought this couple months ago and it’s intermittent works one night not the next and right now it’s not working at all I bought 3 so far only two work good, so I can’t give a good review, what can I do about the bad one?
Response from roku.comBy Elmer, Roku Customer Advocate, June 28, 2024
Hello Joe, we appreciate for sharing with us and would like to extend our assistance to you. We want to learn more about your experience. Please contact our support team for further assessment on this matter at support.roku.com/contactus to get in touch with our skilled support representatives. We always value your feedback on us and look forward to working with you.
We're always ready to help!
Roku Customer Advocate
We're always ready to help!
Roku Customer Advocate
Written by a customer while visiting roku.com