Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,538 Reviews)
Rating breakdown 3,538 reviews
5 Stars
2,855
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
4
Good but could be better...
on May 22, 2024
Posted by: BillT
from OIB, NC
Good but could be better, need a slightly bigger remote, aka larger buttons.
Would be nice to have a numeric keep pad to scroll channels or directly to channel.
Would be nice to have a numeric keep pad to scroll channels or directly to channel.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love Roku
on May 22, 2024
Posted by: Djeans
from Knoxville, IA
I should have bought Roku sooner to enjoy all of its wonderful features.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on May 21, 2024
Posted by: Petri
from Bakersfield ca.
I am happy with my purchase. It has many applications that I like. Easy to set up.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Awesome
on May 21, 2024
Posted by: Rodfam21
from Georgia
I love that I don't have to deal with the box. My kids would have problems such as it always falling or if you aren't directly in front of the little box, the remote wouldn't work. I love this upgrade!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great for Streaming
on May 21, 2024
Posted by: KevinR
from Colorado
Easy to set up and offers all of the streaming app I already use, along with a ton of additional Roku streaming content. Definitely worth the investment!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great product
on May 21, 2024
Posted by: DeeBangs
from Gulf Coast
All three of my TV’s are 2010-2016 Samsung models with the early app’s that they stopped updating. I got a Roku a Chromecast and a Firestick so I could honestly compare. I’m not a fan of brand bashing I will just say I have three Roku units now and they are awesome! I was concerned that the streaming stick would t do as well as the models with the set top receiver, you can not tell a difference. Great product without the disconnects or refresh wheel!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
on May 21, 2024
Posted by: mancave
from Olive Branch,Ms.
I am still learning this product,only get to use about 1-2 times per week so far
I would recommend this to a friend!
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi Mancave, we're always here to help! Have you had a chance to visit our support website? A great place to start is here: https://support.roku.com/article/4406543630231. This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips for watching your favorite content, video tutorials, and more.
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent.
We hope this gets you up and streaming soon!
Roku Customer Advocate
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent.
We hope this gets you up and streaming soon!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Roku 4K Stick
on May 20, 2024
Posted by: PJHIKER
from Colorado
We purchased the Roku 4K Stick in December 2023. The product seemed to work at first and then we had problems with it being recognized by the new Samsung Frame TV. I would sometimes have to power cycle the stick. After two months, the Roku Remote right arrow key stopped working. I did a chat with Roku and they said they would send me a replacement. A month and half later, I have received the replacement. I contacted them again and they have no record of me asking for a replacement remote.
Once I was in chat with Aliya, she was able to assist with a full replacement of the Roku 4K Stick. I have not receive any emails or the product yet, but my fingers are crossed. I just hope it fixes my issue with the power problem I was experiencing. Strange that I would have a problem with the stick and the remote.
We have two other Roku devices that have been working for years, but just needed a third one. Roku and those devices would be rated a 5.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi Patrick, thanks for your feedback. This is not considered normal behavior and we can see you've been working with our support team. If you haven’t done so already, please check your email inbox for the RMA instructions. We appreciate you being such a Roku fan and hope that you’ll let us know if there is anything down the road that we can assist with.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com