Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,538 Reviews)
Rating breakdown 3,538 reviews
5 Stars
2,855
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
2
The remote is trash
on May 22, 2024
Posted by: Payton
from Knoxville, Iowa
The remote works 25% of the time.
Super irritating. The software is fine. Remote is trash.
Super irritating. The software is fine. Remote is trash.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, July 16, 2024
Hello, Payton. Help is here! If you're having trouble navigating your Roku remote, try these steps: reset your Roku remote, press and hold the pairing button at the back for 20 seconds. If there's no pairing button, press and hold the Back and Home buttons for 20 seconds. Then, restart your Roku device, replace or recharge the batteries, and re-pair your voice remote. If you need detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/21303049528855. Additionally, you can also use our Roku remote app for voice control, quick searches, launching apps, and more. If the issue persists please contact us directly at https://support.roku.com/contactus. Your feedback is very important to us.
We're looking forward to getting you back streaming.
Roku Customer Advocate
We're looking forward to getting you back streaming.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
We LOVE our Roku!
on May 22, 2024
Posted by: melwinkie
from Waterford, PA
Our son got us a Roku for Christmas and we LOVED it. We upgraded to the streaming stick when we decided to get a new TV for our 50th Anniversary.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love my Roku
on May 22, 2024
Posted by: October girl
from Independence, MO
I was afraid to "cut the Cable cord"; but once I did, I've never looked back. I am still discovering new things Roku offers. I think I read that I can get CBS as live TV streaming. I have not yet figured out how to do that.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Not reliable
on May 22, 2024
Posted by: JimB
from Middletown, DE
Only lasted 4 or 5 months, then it died and I had to replace.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi Jim, we're sorry to hear about your experience and we'd like to help. It sounds like your device is still under warranty! Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Thank you!
Roku Customer Advocate
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great Streaming !!
on May 22, 2024
Posted by: MarC
from Texas
Love to be able to access all my streaming channels in my bedroom!! Sometimes you just don’t want to get out of bed !! Lol
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku Experience
on May 22, 2024
Posted by: CHHat nc
from NC
This product delivers everything that I bought it to do. I have four of them.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Won't work
on May 22, 2024
Posted by: John
from Fl
Keeps losing signal and freezes up. I bought a WiFi expander but it doesn't work either. Is there a better brand of expander?
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi John, we appreciate your time sharing this concern. We want to help! Please ensure that all Roku devices must be connected to a stable network for proper functionality. We suggest doing Reset Network Connection by going to Settings > System > Advanced System Settings > Network Connection Reset > Reset Connection. We also recommend having our free HDMI extender that can connect your streaming media stick near your wifi router for a stable internet connection. You can get this for free at https://my.roku.com/hdmi.
We hope this helps! Happy Streaming!
Roku Customer Advocate
We hope this helps! Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Perfect
on May 22, 2024
Posted by: GreyGuy
from Kentucky
I bought this for a tv on my deck . It worked perfectly for this tv
I would recommend this to a friend!
Written by a customer while visiting roku.com