Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,538 Reviews)
Rating breakdown 3,538 reviews
5 Stars
2,855
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
Easy to install, Great shows to watch
on May 31, 2024
Posted by: Lorie in Shrewsbury
from Shrewsbury, MA
I purchased about a month ago and so far have really enjoyed the programming available. The roku was very easy to set up and I haven't had any issues with the operation. The voice button is easy to use and very helpful.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Product
on May 31, 2024
Posted by: Gillhunter
from Winder, GA
I have purchased 2 of these. They work very well. I do wish the fact that you need to push the home button before you turn the devise off to prevent using data while not watching TV could have been made clearer.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
on May 31, 2024
Posted by: cappy
from la porte IN
I'm not happy since I change channels a lot and it is not fast enough for me. Also I was watcching fox news for and hour and changed channels. When I went back to fox new I was told to enter a code . No Way === too bad. I returned it todayt
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, July 9, 2024
Hi Cappy, we appreciate you taking the time to send us a review of your experience. Remote navigation delays may have been caused by these factors: Weak internet connections, also may need software updates, and/or system restart.
Here are some tips that you can follow: Check your internet connection, check for software updates, go to Settings > System > Software update, and restart your device by going to Settings > System > System restart > Restart. Also, about the code, when entering the channel, it could be your Roku pin. You can change/remove the Roku pin by logging in to your Roku account at my.roku.com. Read and check the Roku pin options, then select save preferences. I hope this is helpful for you; if you need assistance, you can contact Roku Support. We would like to hear more reviews from you in the future. Happy Streaming! Roku Customer Advocate
Here are some tips that you can follow: Check your internet connection, check for software updates, go to Settings > System > Software update, and restart your device by going to Settings > System > System restart > Restart. Also, about the code, when entering the channel, it could be your Roku pin. You can change/remove the Roku pin by logging in to your Roku account at my.roku.com. Read and check the Roku pin options, then select save preferences. I hope this is helpful for you; if you need assistance, you can contact Roku Support. We would like to hear more reviews from you in the future. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on May 31, 2024
Posted by: Rbasm
from New York
Looking to buy a 2nd unit. I love it that much. Better than cable.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Lots of channels
on May 31, 2024
Posted by: Sharon M
from East Boston, Ma
A few months ago I bought this and I am so happy I did. I had cable before but it was to expensive. I love Roku better than cable.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku streaming stick 4k
on May 31, 2024
Posted by: Dorny
from Detroit MI
I love the streaming stick but I wish the remote had the Roku Remote Pro features (volume controls and rechargeable batteries). This remote should be standard
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Remote
on May 31, 2024
Posted by: Linda
from Oklahoma
I bought this new remote for the volume control and mute features . Best decision ever !
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
HORRIBLE Customer Service!
on May 25, 2024
Posted by: Fun Guhl
from New Jersey
When I received my Roku player, the volume button was defective. I wasted almost an hour online with an uneducated, condescending agent. I was promised that they would send a new remote, and a email follow up. NEITHER of those things happened!
GARBAGE product! Garbage Customer Service! AVOID THIS COMPANY!
GARBAGE product! Garbage Customer Service! AVOID THIS COMPANY!
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 16, 2024
Hi there, we apologize for the experience; this is not what we aim for our customers. We advise you to contact Roku support to get an update about the product replacement; rest assured that our team can assist. We would love to hear more reviews from you in the future. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com