Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,539 Reviews)
Rating breakdown 3,539 reviews
5 Stars
2,856
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
4
Works 95% of time
on June 19, 2024
Posted by: JLynne
from Los Angeles
I have 3 streaming sticks. The only time they don’t work is when the battery wears out and the new batteries don't work. The whole system has to be "rebooted ". ANNOYING!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great features and easy to use.
on June 19, 2024
Posted by: CWC1
from Wilmington, NC
I bought one to try about a month ago. I liked it so much I bought 3 more. I have turned in all of my Spectrum adapters and I am getting ready to drop the basic Spectrum package.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Perfect for Traveling
on June 19, 2024
Posted by: Devyn525
from Denver, CO
We bought this roku about a month or so ago and we love it so much. It’s perfect for traveling and streaming at home. We went on vacation for a month and worked great the whole time, had no problems at TSA, the compact size was easy to fit in luggage, and got to continue watching our favorite shows while on the go. Definitely recommend this product.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
cool
on June 19, 2024
Posted by: not at this time
happy with product ---will buy another--very soon ok
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
look it
on June 19, 2024
Posted by: Rlcards45
from Glasgow, KY
had about 2 months, does all I wanted and more. great
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
did not like
on June 19, 2024
Posted by: rlangdon
from OH
we are in our eighties and could not figure out the process to get channels we wanted
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 28, 2024
Hello! You made a great choice by choosing our Roku products. Have you checked out The Roku Channel? We're we offer thousands of free TV series, popular movies, classic shows, kids' entertainment, 350+ live streaming channels, and much more. To access, you can refer to this FAQ article at https://support.roku.com/en-ca/article/208756428. Additionally, some channels that might not be free, like Premium Channels, may require a subscription for streaming. Just add the channels to your Roku home screen by following this step. Press Home>Search>Type the Channel Name>Select Channel> Add Channel. If you have any questions, please get in touch with us directly at http://support.roku.com/contactus. Your feedback is essential to us.
Happy streaming!
Roku Customer Advocate
Happy streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Great -portable- platform. One complaint.
on June 19, 2024
Posted by: Alfred R
I live part-time in several places and wanted a single streaming platform that makes it convenient to have my usual streaming services wherever I go. Roku does this better than anything else I've found.
The complaint: Volume and Mute buttons on the side of the remote are quite sensitive and I often inadvertently mute the sound when picking it up. I appreciate the effort at simplicity but would really prefer everything on the top.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Lousy product and customer service
on June 19, 2024
Posted by: RockyC
from 60096
I've owned this box about six months and have had to contact Roku at least three time about it needing to be reset multiple times a week. The last time they admitted that was a faulty box and they would send a replacement, it would ship in three to five days. That was at least two weeks ago and I have yet to see it.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com