Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,540 Reviews)
Rating breakdown 3,540 reviews
5 Stars
2,857
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
on July 2, 2024
Posted by: Lourdes
from Land O Lakes
I am happy with my purchase and happy with the price.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Remote is not the problem
on June 30, 2024
Posted by: Wrong solution to problem
from NY
I have proved that the Streaming Stick 4K model 3820X2 is the problem. On a different TV when I turn the input to the HDMI port it says no connection immediately without any use of any remote. There is nothing wrong with the new remote.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, September 2, 2024
Hey there, thanks for taking the time to share. We’d be glad to assist you. This issue may lead to an insufficient power supply for the device. Ensure the video cable is securely connected to the back of your Roku. Additionally, try connecting it to a different HDMI port on your TV and adjust the input source accordingly. In some cases, the USB power provided by the TV is insufficient to power the device, so consider connecting it to the wall outlet. If the issue persists, you can try to plug it into a different television to see if it makes any difference. If you need further assistance, you can contact us at https://support.roku.com/contactus. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Not very satisfied.
on June 29, 2024
Posted by: Lrank1
from Minneapolis, MN
There are a number of basic channels for which I don’t have access to with the system. Very disappointed currently.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, September 2, 2024
Hello there, thanks for raising this matter. Can you specify the channels you're referring to? Have you had a chance to contact our customer support team? We would be happy to closely look into this and help troubleshoot with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we're eager to assist. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on June 29, 2024
Posted by: Claudia
from Rochester, NY
Thanks for sending a replacement remote. This one works fine....Thanks
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
I wish I could give a 5 star but...
on June 28, 2024
Posted by: Disa with Roku
from AZ
I have always loved Roku over firestick. However, since buying a new Roku, suddenly, the sound cuts out every couple of minutes. I looked into it and there are several threads and blogs complaining that there is no way of fixing it... That Roku always reverts back to check your cables. I cannot in good faith recommend this product any longer.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, August 30, 2024
Hi there, thanks for letting us know about this matter. Help has arrived! Does this usually occur on one specific channel, or do you see it across many? Also, are you using any external devices, like an AVR? If so, we suggest removing them to see if it makes any difference. If you power your Roku device directly from the USB port on the TV, try plugging it into a wall outlet instead. If the issue persists, please contact us at https://support.roku.com/contactus for further assistance.
We really value your feedback as it helps us make our services even better.
Thanks again,
Roku Customer Advocate
We really value your feedback as it helps us make our services even better.
Thanks again,
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
only 1 complaint
on June 28, 2024
Posted by: couch potato 1954
from Warrington Florida
Last year I received a web-based tv for Christmas. I was not happy with not having a favorite channel app available and the web interface was a pain. When the web browser started acting up I thought I would have to buy a new tv. After having had an older,smaller, very cheap roku tv that was great I decided to try a streaming device. WHY did I wait so long? It's GREAT!!! Now I have all my channels easily and quickly available. My complaint? The quich select buttons on the remote aren't programmable. I'm sure Netflix, Disney, etc pays to have their channels as quick links but really folks the customer is paying much more! Ok enough with my rant just get a roku streaming device soon!
Written by a customer while visiting roku.com
Customer Rating
5
baseball o"s
on June 27, 2024
Posted by: ed 26
from Virginia VA
We are so glad we can get Olioles baseball. That is what we want.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
ROKU stick
on June 27, 2024
Posted by: gstrats
from MN
i find it hard to navigate and look at alternative viewing choices and heaven forbid anyone should offer customer service with a live person.
Not sure Roku has anythig to say about this but all the interuptions in advertising shoved down my throat
Not sure Roku has anythig to say about this but all the interuptions in advertising shoved down my throat
I would recommend this to a friend!
Written by a customer while visiting roku.com