Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,540 Reviews)
Rating breakdown 3,540 reviews
5 Stars
2,857
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
Works good
on July 3, 2024
Posted by: sugarray
from Kalamazoo,Mi.
This has worked great for us and would recommend too everybody.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love my Roku!
on July 3, 2024
Posted by: TN Aubie Fan
from Goodlettsville, TN
I have a few TV's with the "fire" platform built in... total junk so they all have Roku's now! Roku is so simple to use and the additional ability to use the app on the phone is fantastic.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
So far love it
on July 3, 2024
Posted by: Weezie1122
Thinking about buying another for our guess room downstairs.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Beats Spectrum prices all to heck!
on July 3, 2024
Posted by: Monty
from Terre Haute, Indiana
We stopped our Spectrum tv and couldn’t be
Happier with Roku!
Happier with Roku!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
No sound
on July 3, 2024
Posted by: Disappointed1
from Minnesota
I have connected this to my older smart tv and cannot get the sound to work. The two times I called previously to get my free adapter I wasn’t overly impressed with customer service so am reluctant to try again.
No, I would not recommend this to a friend.
Response from roku.comBy Roku Customer Advocate, July 26, 2024
Hi there, we appreciate you sending us your input! We’re sorry about your experience. Have you tried using the device on a different TV? Please be advised that you can manually request an HDMI extender online at https://my.roku.com/hdmi. Is the sound issue happening on all of the channels? Please try to follow this FAQ to improve the sound: https://support.roku.com/article/208755518. If you need help troubleshooting the device, contact us online at support.roku.com/contactus. We’ll make sure to assist you better to get good feedback. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy to install and use
on July 3, 2024
Posted by: Ddf605
from Denver CO
The streaming stick is simple to install. Activating it is straightforward, and then it is easy to use.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Redesign the stick
on July 3, 2024
Posted by: Anonymous
Almost every time I pick up the stick I mute the sound. Put the friggin mute button in a less accessible spot.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 22, 2024
Hello there, thanks for taking a moment to share, and we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
on July 3, 2024
Posted by: Inde
from Pa
It is very difficult to find live local tv channels. IE like David Muir in evening, instead get the day before show. Also, noncompatible with Verizon streaming service. I believe the issue is Verizon and that Roku is agnostic but not sure yet. Have a Roku streaming stick in one room and just bought a Roku TV.
I would recommend this to a friend!
Written by a customer while visiting roku.com