Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,540 Reviews)
Rating breakdown 3,540 reviews
5 Stars
2,857
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
A new, improved Roku device
on July 13, 2024
Posted by: Brian H
from Silver Spring, MD
I bought the new Roku device because the previous one I had is now obsolete. The new one has an easier to use remote control. It also has a volume control, and a button to access the Netflix channel.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Couldn't be easier to set up and get going.
on July 12, 2024
Posted by: Joe72
from Puyallup, WA
I am very happy that we chose to go with the ROKU. I am probably the least savvy when it comes to all the new technology, but I was able to set this up and get it going in minutes once I created a ROKU account, which was quick and easy to do also. I have been wanting to dump my cable service for quit some time which is full of useless garbage channels that no one watches but, you pay a mint for!! So glad we've chosen to go a different direction.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Product
on July 12, 2024
Posted by: Luanne
from Ellendale DE
I purchased two Roku sticks and am very satisfied with the product.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
on July 11, 2024
Posted by: Kncanc
from North Carolina
I’ve had to re-sign in twice or maybe better said reinstall twice. The remote control does not work for sound and I have to use the regular TV remote for that.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 15, 2024
Hello there! Help has arrived! Please be advised that you do have an option to set up the TV control Volume and power button by doing this step. Press Home>Setting>Remote & Devices>Remote>Choose your voice remote from the list and select Set up remote for TV control. For detailed instructions, you can refer to this FAQ article at https://support.roku.com/article/115013019828. If you are still experiencing difficulties. Please contact our support team for further assessment on this matter at http://support.roku.com/contactus to get in touch with our skilled support representatives. We always value your feedback on us, looking forward to working with you.
We're always ready to help!
Roku Customer Advocate
We're always ready to help!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Love the new, to me features and ease of use.
on July 11, 2024
Posted by: donna99
from Zionsville, Indiana
I've been a Roku fan for quite a while and many of their products tempt me. This streaming stick has volume control which I didn't have before and it's so worth the price. I always had to dig around for another remote to adjust volume. It's just so easy to use and very intuitive. Love it!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great for streaming
on July 11, 2024
Posted by: ANJ1086
from Pharr, Tx
We have a total of 4 Roku devices throughout the house and we find them easy to navigate and convenient to have. We will soon begin traveling and will invest in yet another device for our travel trailer. Highly recommend this device.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Worthless
on July 11, 2024
Posted by: Hawkeye99
from Iowa City, Iowa
It doesn’t recognize the device half the time and if constantly shuts off. It’s a terrible device and a big waste of money.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, July 30, 2024
Hi Haweye99, help is here! We want to ask what specific time the device shuts off. Roku devices can be plugged directly into the TV USB port or wall outlet. If your device is plugged into the TV, we advise you to try plugging it into the wall outlet. You can try to check your settings to turn off auto-power savings. Here’s an FAQ that you can follow to turn off auto-power saving: https://support.roku.com/article/6306527767575. We hope this is helpful. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Happy with purchase
on July 11, 2024
Posted by: JJ62
from Westlake, OH
Easy snd relatively inexpensive way to put apps on an older flat screen tv.
I would recommend this to a friend!
Written by a customer while visiting roku.com