Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,540 Reviews)
Rating breakdown 3,540 reviews
5 Stars
2,857
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
4
New Customer
on July 20, 2024
Posted by: New Customer in Colorado
from Colorado Springs
I generally love the product. However, I wish the remote buttons for streaming services was programmable. I subscribe to Netflix and Amazon video but not Apple TV, for now. Also, I wish there was a way to program the remote to control audio systems. My TVs’ volume controls are mot variable through the fiber optic connection.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great fetures
on July 20, 2024
Posted by: Stephanie
from Elma new york
Hours of entertainment the best thin I've ever purchased
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Very impressive little devise.
on July 20, 2024
Posted by: Ribas
from Brooklyn
Unexpectedly grate addition to my smart TV. Just love it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Roku Product/Customer Service Suck
on July 20, 2024
Posted by: faustind
from Missouri City TX
We bought Roku so that my wife could continue to watch Japanese television shows via the JME app. We rarely, if ever, are just able to get directly into Roku and then into JME. Generally, we have to go through a number of intervening steps to get to the Roku Home Screen. I have contacted Roku Customer Service several times, and they are as helpful as salt for sweetening tea.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, July 26, 2024
Hi there, thank you for reaching out. We’re sorry to hear that you’re having trouble getting to the Roku home screen each day, and we have some tips that may help!
First, please try using a wall outlet to power your Streaming Stick 4K instead of the TV’s USB port, as sometimes these USB ports do not provide sufficient power and can cause issues like the one you mentioned. Additionally, you may want to try using another HDMI cable or a different HDMI port on the TV to rule out any issues with the connection.
Next, we want to ensure that Roku’s 1-touch play setting is turned on. To do so, you’ll need to verify that the TV's HDMI ports have HDMI CEC enabled. On Samsung TVs, this feature is called Anynet+. Use your Samsung TV remote to go into the Settings menu and look for HDMI CEC (Anynet+). Try toggling this feature both on and off, then restart your TV. Next, ensure that 1-touch Play is enabled on your Roku. Go to Settings > System > Control other devices > 1-touch play. Toggle this setting on and off, then perform a Roku System Restart. For more information on CEC and 1-touch play, visit: https://support.roku.com/article/115008012587#section-1.
Lastly, disable the Roku's Power Saving feature, which can sometimes cause HDMI issues. Go to Settings > System > Power > Power Savings > Automatic Power Savings and turn off the 20-minute setting.
We hope this helps!
Roku Customer Advocate
First, please try using a wall outlet to power your Streaming Stick 4K instead of the TV’s USB port, as sometimes these USB ports do not provide sufficient power and can cause issues like the one you mentioned. Additionally, you may want to try using another HDMI cable or a different HDMI port on the TV to rule out any issues with the connection.
Next, we want to ensure that Roku’s 1-touch play setting is turned on. To do so, you’ll need to verify that the TV's HDMI ports have HDMI CEC enabled. On Samsung TVs, this feature is called Anynet+. Use your Samsung TV remote to go into the Settings menu and look for HDMI CEC (Anynet+). Try toggling this feature both on and off, then restart your TV. Next, ensure that 1-touch Play is enabled on your Roku. Go to Settings > System > Control other devices > 1-touch play. Toggle this setting on and off, then perform a Roku System Restart. For more information on CEC and 1-touch play, visit: https://support.roku.com/article/115008012587#section-1.
Lastly, disable the Roku's Power Saving feature, which can sometimes cause HDMI issues. Go to Settings > System > Power > Power Savings > Automatic Power Savings and turn off the 20-minute setting.
We hope this helps!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Love the remote ..all in one control
on July 20, 2024
Posted by: Praisegirl71
from Raleigh NC
Perfect remote all in one control …easy simple to operate
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great features
on July 20, 2024
Posted by: Bmarie
I have had this a short time and still exploring all that is available. I cut "the cord" on cable tv that was becom9ng way too expensive. I am happy!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Great but I found one little detail.
on July 20, 2024
Posted by: Luis
from Fontana California
The streaming it’s great and comes handy because i have a Samsung tv and i have cable company and want to download the app to my tv and receive a message that tv didn’t have enough memory to download the app so in my case that’s how i learned about Roku and able to stream live tv but the part that I find difficult is the remote doesn’t have key numbers to change to a favorite channel on tv .
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, August 9, 2024
Hi Luis, we’re so glad to have you as a new Roku customer! We have a helpful FAQ article online at https://support.roku.com/article/4406543630231 that offers a lot of different tips and tricks. Please know that while Roku remotes are designed without number keys, you can always customize your view to make your favorite channels or apps more accessible! To add your channels to your favorites on Live TV, follow these steps: Highlight the channel > press the star(*) button of the remote > select Add to Favorites. If you need help, don’t hesitate to contact our support online at support.roku.com/contactus. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
new toy
on July 20, 2024
Posted by: Loretta Brown
from Tucson AZ
I am new with this , but I still I love it. Getting better
I would recommend this to a friend!
Written by a customer while visiting roku.com