Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,540 Reviews)
Rating breakdown 3,540 reviews
5 Stars
2,857
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
2
Missing too many channels -- no network TV shows.
on July 22, 2024
Posted by: DC9592
from Bradenton, FL
Just old TV series and old movies. Just like all the old stuff on cable TV that we never watched. Missing all the network TV shows, including national news.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 21, 2024
Hello there! You've made a great choice with our Roku products. You were right about saving money by "Cutting the Cord" and replacing your cable service with a few video streaming subscriptions. In addition, we offer thousands of free TV series, popular movies, classic shows, kids' entertainment, 350+ live streaming channels, and much more. To learn more, refer to this link: https://support.roku.com/article/208756428. If you already have a subscription with another streaming platform, you can also access their application by adding their App on your Roku TV/device by following this step. Press Home>Search>Type the Channel Name>Select Channel> Add Channel. We hope this will help you. Your feedback is essential to us.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Sound and picture do not match
on July 22, 2024
Posted by: Rjjl
from Atlanta, GA
I’ve had my Roku for about a month. I am disappointed in the synchronization of sound/voice and picture. There is a delay in the sound on certain channels and it doesn’t sync with the picture.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 21, 2024
Hello, Help is here! It seems you're facing a playback issue on your Roku device. We have a troubleshooting step that might help. First, we need to consider updating the software version of your TV. The latest version will help you achieve optimal performance with the latest features. To check, press Home>Setting>System>Software Update>Check Now to check for updates manually. In addition, make sure that you have a stable Wi-Fi connection to avoid this issue; try restarting your Wi-Fi router and consider the distance between your TV and Wi-Fi router. For more tips on improving Wi-Fi connectivity, refer to this link at https://support.roku.com/article/213122277#section-1. If none of these suggestions work, please get in touch with a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
So easy to use!
on July 22, 2024
Posted by: Mjc68
from Apache Junction AZ
My friend plugged in and we were ready to go! Simple, easy to follow instructions!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
I love it. Crystal clear picture so much to watch
on July 22, 2024
Posted by: Rueruedog5
from Alexandria Va
I bought to replace my Apple TV so glad I did ! I get so much more with Roku. Very happy.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Appreciate ROKU
on July 22, 2024
Posted by: Philip
from Austin,TX
I am new to this technology and really appreciate the ease of use of this product.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
on July 22, 2024
Posted by: Anonymous
from Poughkeepsie NY
My device does not allow subtitles for films. Eg, A Bridge to Far I couldn’t figure out to the German language captioned.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, November 6, 2024
Hello James. We appreciate you reaching out. To modify your preferred language captions, go to Settings > Accessibility > Captions preferred language. Ensure to turn on Captions mode.
For additional information, you can directly open "close captioning" on the channel by playing a movie or other content and then pressing the star button on the remote > Accessibility and Language > Captioning track to choose an available language. If you have questions or issues with your Roku, contact us at support.roku.com/contactus. Happy Streaming! Roku Customer Advocate
For additional information, you can directly open "close captioning" on the channel by playing a movie or other content and then pressing the star button on the remote > Accessibility and Language > Captioning track to choose an available language. If you have questions or issues with your Roku, contact us at support.roku.com/contactus. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on July 22, 2024
Posted by: Lynn
from Southfield, MI
Very Happy, this is my 3rd unit in my house, plan to cancel my cable
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use
on July 21, 2024
Posted by: RevKen
from Montana
Wanted movies I could not get by cable. Roku opened up lots of possibilities!
I would recommend this to a friend!
Written by a customer while visiting roku.com