Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,540 Reviews)
Rating breakdown 3,540 reviews
5 Stars
2,857
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
Roku
on July 24, 2024
Posted by: Linda
This is my second streaming stick pulse I have a Room tv and am very happy with the product
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
I love it, best tv stick I’ve ever used!
on July 24, 2024
Posted by: connorocall
from Cumming
Amazing layout, incredible video quality, runs so smoothly and fast! I love all the remote and all the accessibilities and designs!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love the cool features !
on July 24, 2024
Posted by: Juliet
from Louisiana
I thought I needed a brand new tv but a friend encouraged me to purchase this instead and I’m so glad I did. So wasn’t use and I have access to all my favorite apps and shows.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
on July 23, 2024
Posted by: Home Bedroom
from Port Angeles, WA
I bought this 3 months ago. Works fine, lasts a long time.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
It ok
on July 23, 2024
Posted by: Unhappy
from DE
The volume button on the remote doesn't work correctly. I never know if the volume is going up or down. I never received a replacement remote!
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 22, 2024
Hi there, thanks for taking a moment to share your experience with us. We see that the remote replacement request was successfully processed. If you still haven't received the replacement order, please get in touch with our support team for further assistance. Your feedback is important to us, and we are here to help. Contact us at http://support.roku.com/contactus to connect with an agent. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Access to lots of shows and channels!
on July 23, 2024
Posted by: KRC4712
We have been using this product for about a month. I am still learning, but overall, it's terrific. It is easy to navigate and find shows.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Great, but…
on July 23, 2024
Posted by: Trav
from Tucson AZ
Roku is amazing, would be a 5 star rating, my only complaint is that the volume up button on the remote, often turns the volume down for some reason. Kind of frustrating but otherwise, such a cool and affordable product that makes me not miss cable television!
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, October 21, 2024
Hello Trav, we understand that you've encountered a functionality issue on your remote, and we're here to help! First, reset your Roku remote. Try to locate the reset button at the back of your remote inside the battery compartment, then press and hold for at least 20 seconds. If you don't have the reset, press and hold the Home and Back buttons for at least 20 seconds. Then, restart your Roku device, change your remote's battery, and try to re-pair your voice remote to your streaming device. To learn more, refer to this link: https://support.roku.com/article/21303049528855#section-1. If you need further assistance, please get in touch with us at https://support.roku.com/article/217288467. We appreciate your feedback.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
on July 23, 2024
Posted by: Andrew
from Detroit Michigan
I am very happy with my device . I will recommend it to my friends
I would recommend this to a friend!
Written by a customer while visiting roku.com