Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,540 Reviews)
Rating breakdown 3,540 reviews
5 Stars
2,857
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
Love this Roku stick!!
on July 26, 2024
Posted by: angelom8710
from central ohio
Bought the new Roku stick because it had apps not available on the amazon firestick and I absolutely love it! I don't even use the firestick anymore. The homepage is not so overwhelming with so much stuff and it doesnt cram amazon prime down your throat. Main page is not overcrowded and very easy to navigate. I have not had it buffer or crash even once to the point where I had to restart it the way I always have to with the firesick! I also love the search function. very easy to use. I really love the remote too. Volume and mute buttons on the side makes them so very easy to find and use. The remote is small and light and buttons are easy to find. I was really surprised by this cool little remote! I highly recommend for anyone who favors simple yet very effective over complicated and difficult to use.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
on July 26, 2024
Posted by: Cmw1950
I don’t like it because I can’t get my regular channels with it
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, October 10, 2024
Hey there, thanks for sharing your thoughts. If you want to watch your regular over-the-air channels on a Roku streaming device, you'll need to use your TV remote (not the Roku remote) and select the "Antenna" or similar input on your TV. Roku doesn't have a built-in TV tuner. However, Roku provides access to more than 60 local news stations, including ABC, CBS, FOX, and NBC affiliates in major cities. You can find local news channels by selecting “Live TV” from the Home Screen Menu or by opening the Live TV tile on your Roku home screen and clicking the left arrow button.
We appreciate your feedback and we'll certainly share this with the product team.
Happy Streaming! Roku Customer Advocate
We appreciate your feedback and we'll certainly share this with the product team.
Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Roku Stick 4K
on July 26, 2024
Posted by: Cowboy Picker
from Lemoore, CA.
I purchased my Roku Stick 4K about a month ago and it's working good so far. It does everything I need it to do so far. NETFLIX is a little slow to load, but works good once it loads.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Simple to use
on July 26, 2024
Posted by: Mshear1
from Highland Park, IL
Bought Roku for our second home having been happy with it for our other home.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Roku is better than appleTV
on July 26, 2024
Posted by: bob3
from Phoenix, AZ
For the money, Roku is so much easier to use & has more capabilities
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Remote features
on July 26, 2024
Posted by: Anonymous
from Los Angeles
It’s alright. Placement of the volume buttons needs to be moved to the face and not on the side.
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, October 4, 2024
Hey Angel, thanks for choosing our Roku products! We really appreciate your feedback, as we're always looking to improve our products and services. Don't worry, we'll pass your feedback to our product team for consideration. If you have any other questions, feel free to visit http://support.roku.com/contactus.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Ads all over no way to get rid of them
on July 25, 2024
Posted by: I dislike ads
Ads on the Home Screen that used to have a way to block. Now there is no way to get rid of them. Massively disappointing that a product I paid for has ads that I cannot get rid of
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 4, 2024
Hi there. Thanks for sharing. We understand your challenge with the TV ads and are here to help. Please note that certain ad types on the Home Screen can be hidden and replaced with an alternative ad. Use the following instructions to hide and replace the ad on the right side of your Home Screen. Select the ad using the directional pad on your Roku remote > Press the Star button (*) > Select Hide this ad and press OK. If you would like to learn more about how to manage your TV Ads, you can refer to this link at https://support.roku.com/article/16255268195607#section-1. If you have any questions or need help, please get in touch with us through our website at https://support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Everything you want in a streaming service!
on July 25, 2024
Posted by: Susan B
from Shenandoah Valley, VA
My son had been recommending Roku for years. Got fed up with Comcast and got a Roku. Wish I'd done it years ago! I'd have saved a bunch of money. I love Roku! It has everything I want!
I would recommend this to a friend!
Written by a customer while visiting roku.com