Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,540 Reviews)
Rating breakdown 3,540 reviews
5 Stars
2,857
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
The Roku stick seems superior
on August 2, 2024
Posted by: Target Store
from Brighton, MI
Replaced Firestick with a Roku stick - seems to have taken care of pixeling and stopping
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Roku Streaming Stick
on July 29, 2024
Posted by: Roku Stick
from Georgia
The Roku stick offers lots tv sites to view. The streaming stick is easily to put on the tvs.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Great features!
on July 28, 2024
Posted by: Cambo
from Salem, OR
Very happy with this products. Multiple streams to choose from.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on July 27, 2024
Posted by: Anonymous
from Washington's State
I love all the access I get for the best movies, news, series music and more! The only small issue I have is the mute button on the side of the remote. Its very sensitive and I accidentally touch it too often.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Good features except for remote
on July 27, 2024
Posted by: DH48
from IL
Changed to streaming on older TV. Works good but volume controls are located on the side rather than front of remote. Due to size of remote, the volume up, down or mute is touched just picking it up. An annoying design.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Both Roku sticks have been great.
on July 27, 2024
Posted by: AngelSue44
from Sun City, AZ
I wasn't sure I'd like using Roku all the time, but I do. There seems to be much more available then I had initially thought.
One suggestion on the remote is to have it be a touch bigger & a bit of light within to see the buttons easier when watching in a lower lit room.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Buggy Device. Frequent HDCP errors.
on July 27, 2024
Posted by: CPDinc
from CT
I had an older model Roku with no voice function. Received this newer model as a gift. When it works, it is a nice device. Image and sound quality are very good. The issue is an error screen that says something about an HDCP error. This requires unplugging the Roku to reset it. At least once a day. Sometimes more.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 1, 2024
Hi there! Thank you for your feedback and for sharing your thoughts. HDCP stands for high-bandwidth digital copy protection, a copy protection standard the movie and TV industry uses.
If you're experiencing an HDCP error on your Roku stick, here are some things you can try:
1.) Check your HDMI cable: Try unplugging the HDMI cable from both the Roku and the TV, power off the TV, and then reconnect the HDMI cable. Make sure the cable is securely plugged into both devices. You can also try using a different HDMI cable or an HDMI-certified cable. 2.) Check your devices: Ensure your TV, AVR, and other devices connected via HDMI support HDCP 2.2. This is required to stream 4K or 4K HDR content. You can also check the HDCP version of your display device. 3.) Check your HDMI splitter or home entertainment system: Make sure your HDMI splitter or home entertainment system is compliant. 4.) Try a different HDMI port: Connect your Roku to a different one on your TV.
If the issue persists, please visit us online at support.roku.com/contactus to connect with an agent who can help. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
If you're experiencing an HDCP error on your Roku stick, here are some things you can try:
1.) Check your HDMI cable: Try unplugging the HDMI cable from both the Roku and the TV, power off the TV, and then reconnect the HDMI cable. Make sure the cable is securely plugged into both devices. You can also try using a different HDMI cable or an HDMI-certified cable. 2.) Check your devices: Ensure your TV, AVR, and other devices connected via HDMI support HDCP 2.2. This is required to stream 4K or 4K HDR content. You can also check the HDCP version of your display device. 3.) Check your HDMI splitter or home entertainment system: Make sure your HDMI splitter or home entertainment system is compliant. 4.) Try a different HDMI port: Connect your Roku to a different one on your TV.
If the issue persists, please visit us online at support.roku.com/contactus to connect with an agent who can help. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Should have bought long time ago.
on July 26, 2024
Posted by: Randy
Purchased it about a month ago and have been very happy with it. Easy installation and understandable listing of sites to use.
I would recommend this to a friend!
Written by a customer while visiting roku.com