Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,540 Reviews)
Rating breakdown 3,540 reviews
5 Stars
2,857
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
2
Loses Video
on October 20, 2024
Posted by: Family Room TV
from Chicago Suburbs
We have multiple Roku Sticks but on one TV in particular (the most used in the home) we have replaced the 4K Stick several times because we continue to lose video on about a once per week basis. Audio continues but video drops. We have to disconnect the Roky and reconnect it regain video
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, October 21, 2024
Hi there! Thanks for your input. This sounds like a connection issue. Video drops on a Roku stick can be caused by a slow network, which can be due to a number of things, including a poor wireless signal, issues with your router, and the quality of your internet service.
We have a few suggestions that may help! Check that your internet package provides fast enough to stream audio and video. Restart your Roku device by going to Settings > System > System restart. If you cannot play videos from one channel but videos from other channels play fine, contact customer support for the channel having problems at support.roku.com/contactus so that we can assist. Your satisfaction is our priority. Happy Streaming! Roku Customer Advocate.
We have a few suggestions that may help! Check that your internet package provides fast enough to stream audio and video. Restart your Roku device by going to Settings > System > System restart. If you cannot play videos from one channel but videos from other channels play fine, contact customer support for the channel having problems at support.roku.com/contactus so that we can assist. Your satisfaction is our priority. Happy Streaming! Roku Customer Advocate.
Written by a customer while visiting roku.com
Customer Rating
5
So far so good
on October 12, 2024
Posted by: Steve865
We bought 2 Roku 4K streaming sticks a few weeks ago when we decided to finally “cut the cord” and ditch our long-time cable provider. Set up was very easy, and the learning curve for the transition from cable to streaming has been relatively painless. I do wish that the volume/mute controls were located somewhere other than on the right side of the remote — I keep hitting these buttons accidentally when holding the remote in my right hand. Overall, we are pleased.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Not happy
on October 12, 2024
Posted by: Staples
We absolutely are NOT happy with the sticks. They keep losing the picture. We constantly have to change the j out source to get picture again. And not it’s not the tv; we tried it on others and it’s only the sticks that give the result.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 21, 2024
Hi there. Thanks for sharing your experience with your Roku device. We appreciate you doing troubleshooting to fix the issue, we're here to help.
If you are experiencing poor video quality or rebuffering regularly across multiple streaming channels, it may be due to a slow network caused by a poor wireless signal, issues with your router, or the quality of your internet service. To improve your internet connection to your Roku streaming device, check out this FAQ article: https://support.roku.com/article/213122277. If the issue persists, we advise you to seek help from our support team at support.roku.com/contactus. Happy Streaming! Roku Customer Advocate
If you are experiencing poor video quality or rebuffering regularly across multiple streaming channels, it may be due to a slow network caused by a poor wireless signal, issues with your router, or the quality of your internet service. To improve your internet connection to your Roku streaming device, check out this FAQ article: https://support.roku.com/article/213122277. If the issue persists, we advise you to seek help from our support team at support.roku.com/contactus. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
AWESOME
on October 10, 2024
Posted by: BUBBA
from Ammon, Idaho
AWESOME works great very fast and easy to operate quick and simple
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great service
on October 8, 2024
Posted by: Smerc
from Boston mass
I bought this close to a year ago and I love it. So many channels and the best part is that there’s no monthly fee.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
I wouldn’t recommend any Roku device!!!!
on October 3, 2024
Posted by: Jenn2010
from Alabama
I would not recommend any Roku device. I would go with Apple or Amazon stick Very, very poor Customer Service I got charged for a full yearly subscription! I called Customer Service about this, and they refused to issue me a refund when I explained to them that it did not ask me if I wanted to subscribe to the annual subscription they still would not issue me a refund so I I had to call my credit card company and open a dispute case on this charge! I would not recommend this company or their devices!
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 21, 2024
Hello, Jenn. We're sorry to hear about your experience. We would like to know which support team you contacted regarding this issue. Have you attempted to reach out to us? If you have not, we encourage you to visit support.roku.com/contactus to connect with our chat support team. Your feedback is important to us.
We're looking forward to getting you back streaming.
Roku Customer Advocate
We're looking forward to getting you back streaming.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
on September 18, 2024
Posted by: Melva
from Las Cruces New Mexico
I bought bone for each television set. But one only lasted about a month..it just stopped. I tried to call or even return it but there is no service backup. We only have one in use. We do like it but aren't too confident to get one for all the sets.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 2, 2024
Hello, Melva. We appreciate you bringing this matter to our attention. We are determined to gain a deeper understanding of the issue and identify the reasons behind the challenges you have encountered. We highly recommend that you reach out to us at support.roku.com/contactus so that we can thoroughly assess this matter.
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
We're here to ensure you enjoy a seamless streaming experience!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
works great but had to swap with another Roku
on September 18, 2024
Posted by: Robr
from VA
Worked great but due to the length of the Roku stick and the lack of space to plug it in on the back of my tv, I had to put it on a different tv than planned.
I would recommend this to a friend!
Written by a customer while visiting roku.com