Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,540 Reviews)
Rating breakdown 3,540 reviews
5 Stars
2,857
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
3
Voice on remote already stopped working
on December 7, 2024
Posted by: Debbi
from Arizona
Been using this Roku for only a couple months and already the voice control on the remote has stopped working. I've tried to reset. No luck. Disappointed
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, December 9, 2024
Hi Debbi, help is here! If you're having trouble with your Roku remote, we can help. Please try these steps: Reset your Roku remote: If your remote has a pairing button, press and hold it on the back for 20 seconds. If there is no pairing button, press and hold both the Back and Home buttons for 20 seconds. Then restart your Roku device. Replace or recharge the batteries in your remote. Try to pair your voice remote with your streaming device again. For more detailed instructions, check the FAQ article at https://support.roku.com/article/21303049528855.
Additionally, try replacing the HDMI cord connected to your TV, which is available on this link: https://my.roku.com/hdmi. If the issue persists, let us know at https://support.roku.com/contactus.
Thanks,
Roku Customer Advocate
Additionally, try replacing the HDMI cord connected to your TV, which is available on this link: https://my.roku.com/hdmi. If the issue persists, let us know at https://support.roku.com/contactus.
Thanks,
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Wife Loves the Roku Stick streaming
on December 6, 2024
Posted by: radman58
from Stokesdale, NC
Purchased to use on small Samsung tv in the kitchen. My wife complained that the smart tv was slow and always buffering. This Roku Streaming Stick is amazing. Excellent picture quality and great Wi-Fi connection. No buffering at all. Wife loves all the channels, but especially the Roku channel. Thinking of buying one for my 75" Samsung and cutting the cord. Highly recommend.
Written by a customer while visiting roku.com
Customer Rating
5
Great value!
on December 5, 2024
Posted by: Blaze
from Naples, Fl
Excellent picture quality, very easy to install and navigate. I now have one for every tv in the house.
Written by a customer while visiting roku.com
Customer Rating
1
Doesn't stay connected
on December 3, 2024
Posted by: Luna
from Michigan
Constantly having to reset it, just to get it to connect.. it's honestly annoying
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, December 3, 2024
Hey Luna, thanks for taking the time to share. We’d be glad to assist you. This issue may lead to insufficient power supply to the device. Make sure you're using the USB cable that came with your Roku. If you're using a different cable, try replacing it with the original. Ensure that the video cable is securely connected to the back of your Roku. In some cases, the USB power provided by the TV is not sufficient to power the device that’s why consider connecting it to the wall outlet. If the issue persists, you can try to plug it into a different television to see if it makes any difference. We also recommend installing an HDMI extension cable. You can get it for free here: https://my.roku.com/hdmi. More ideas are available at https://support.roku.com/article/21303049528855. If you need further assistance, you can contact us at https://support.roku.com/contactus. We hope this helps! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Roku fan no longer
on November 22, 2024
Posted by: RokuNoMore
from Nonyah
I've always been a huge supporter of roku, loved them but multiples of them, recommended them to anyone who listened. However recently there have been a bunch of really buggy issues and reached out to customer support and Roku hands down has literally the worst support of any company ever, and that says a whole lot cuz there is a lot of bad support out there. I don't know if their support is just robots or just really bad at their job but I only get the same person responding and the person just repeats themselves over and over and is not helpful and it makes me not want to use Roku ever again. All of the ways Roku has you go about getting help are terrible and then the responses when you finally get one is beyond terrible. Unfortunately I just purchased three of them and I went to return them all because the support is so terrible. The actual issue I was writing about is pretty small but the horrendous support makes me lose all faith in Roku. It has been going downhill for a couple years but very slowly and I've been such a die-hard fan that I've been ignoring it but after support that is so horrible, I would say it was by a child but support from a four-year-old child would be much better I don't even understand I guess it must be a robot, don't make the same mistake I did do not buy Roku go with any other company.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, November 25, 2024
Hi JessaMae! Thank you for taking the time to share your feedback. We deeply value our loyal customers like you, and we’re truly sorry to hear about your recent experience—it’s clear we fell short of your expectations. Your frustration is understandable, and we want to do everything we can to address your concerns.
To start, we’d love the opportunity to learn more about your experience and provide some one-on-one troubleshooting to resolve the issue that led you to contact us in the first place. Please reach out to us directly at customer.advocate@roku.com and mention this review so we can offer dedicated assistance. Unfortunately, we’re unable to locate your previous support ticket, but we’re committed to ensuring this gets the attention it deserves.
Your feedback is invaluable, and we want to take meaningful action to improve both our products and customer support processes. Thank you for giving us the chance to make this right, and we look forward to helping you get back to enjoying your Roku devices.
Thank you! Roku Customer Advocate
To start, we’d love the opportunity to learn more about your experience and provide some one-on-one troubleshooting to resolve the issue that led you to contact us in the first place. Please reach out to us directly at customer.advocate@roku.com and mention this review so we can offer dedicated assistance. Unfortunately, we’re unable to locate your previous support ticket, but we’re committed to ensuring this gets the attention it deserves.
Your feedback is invaluable, and we want to take meaningful action to improve both our products and customer support processes. Thank you for giving us the chance to make this right, and we look forward to helping you get back to enjoying your Roku devices.
Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
A little disappointed
on November 8, 2024
Posted by: Paul
from Elk Grove village Illinois
The unit worked well for a couple months the started to drop the wireless and internet connection. This has required me to unplug the unit on theee different occasions so far.
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, November 11, 2024
Hello Paul, help is here! As a quick tip, try unplugging your Wi-Fi router for at least 60 seconds to fix this. Then, restart your Roku device by going to Home > Settings > System > System Restart. You can find more tips to improve your Wi-Fi connection at https://support.roku.com/article/213122277#section-1. Also, try connecting to a different network, like a Mobile Hotspot, to determine if the issue is with your Wi-Fi router or Roku device. If the issue persists, feel free to contact us at support.roku.com. Your feedback is essential to us and helps us improve our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Works great except for the remote control.
on November 7, 2024
Posted by: Louis
from Fort Myers, FL
I bought this Roku streaming stick with voice 11 months ago and it's bad enough the remote batteries only lasts about two to three months, today, the remote stopped working altogether.
Response from roku.comBy Elmer, Roku Customer Advocate, November 8, 2024
Hi Louis, help is here! If you're having trouble with your Roku remote, try these steps: First, reset your Roku remote by pressing and hold the pairing button at the back of your remote for 20 seconds. If your remote doesn't have a pairing button, press and hold the Back and Home buttons for 20 seconds. Then, restart your Roku device, replace or recharge the batteries, and re-pair your voice remote to your streaming device. For detailed instructions, refer to this link: https://support.roku.com/article/21303049528855. You can also use our Roku remote app to navigate your Roku Device/TV voice control, perform quick searches, launch apps, and more. If the issue persists, please contact us directly at https://support.roku.com/contactus. Your feedback is important to us.
We're looking forward to getting you back streaming.
Roku Customer Advocate
We're looking forward to getting you back streaming.
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Hit or miss
on November 6, 2024
Posted by: chefbutthead
from Ethridge, TN
I bought one of these for my older Samsung smart tv and it works great. I bought one for my new Samsung smart tv and it worked from time to time. I thought it was the tv. Ut when I bought a Roku express 4K that one is flawless. The stick was the problem. Expensive mistake.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 11, 2024
Hi there, thanks for taking a few moments to share your feedback with us. This does not sound like expected behavior, and we'd like to help.
Please visit us online at support.roku.com/contactus to get started chatting with a support agent. The team will work with you directly to troubleshoot the issues, and they can determine if your device is eligible for a replacement.
Happy Streaming!
Roku Customer Advocate
Please visit us online at support.roku.com/contactus to get started chatting with a support agent. The team will work with you directly to troubleshoot the issues, and they can determine if your device is eligible for a replacement.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com