Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,540 Reviews)
Rating breakdown 3,540 reviews
5 Stars
2,857
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
on May 21, 2025
Posted by: Alfia H
I love my Roku I can watch whatever I want to I love that when I want something and I’ll leave and I come back I can say I can start off while I left off at
Written by a customer while visiting roku.com
Customer Rating
3
Product ok and support is awful
on May 21, 2025
Posted by: Gareth Fotopoulos
For the price of it I'd recommend it to someone who had the problem I did where my TV is 4K capable but no longer had memory to put enough apps on it. Otherwise it has buffering issues quite often, and when I contacted support to get the supposed 30 days of AMC that I was supposed to get with it support was so bad they were unable to answer in their own time out. And kept asking me what I was calling for over and over again. So really wasn't impressed overall, but they contacted me and gave it to me at a discounted price so cool I guess I wouldn't pay full price for it.
Response from roku.comBy Elmer, Roku Customer Advocate, May 23, 2025
Hi there, thanks for sharing your experience. We’re sorry to hear about the buffering issues and your support interaction—that’s not what we strive for, and we appreciate your feedback.
If you’re still experiencing buffering, here are a few quick tips: make sure your Roku is close to your router, try restarting both your device and Wi-Fi network, and check for any available software updates. You can also visit this link for more in-depth tips and tricks: https://support.roku.com/article/213122277.
We’re always here to help if you’d like to reach back out—thanks again for choosing Roku!
Roku Customer Advocate
If you’re still experiencing buffering, here are a few quick tips: make sure your Roku is close to your router, try restarting both your device and Wi-Fi network, and check for any available software updates. You can also visit this link for more in-depth tips and tricks: https://support.roku.com/article/213122277.
We’re always here to help if you’d like to reach back out—thanks again for choosing Roku!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Ease of use
on May 20, 2025
Posted by: Craig G
Love the ease of use. Easy to navigate and understand. Very happy
Written by a customer while visiting roku.com
Customer Rating
5
Remote
on May 20, 2025
Posted by: Eugene C
Like the streaming stick but the remote sucks, have to hit the power button 2 times to turn off or on, same with selections,pain in the neck
Written by a customer while visiting roku.com
Customer Rating
5
Streaming With Versatility
on May 19, 2025
Posted by: Sandspur
The Roku Streaming stick brings versatility to streaming by allowing one to add streaming channels that are not available on some smart TVs. The Roku stick also gave new life to an outdated television that discontinued updates.
We have used our Roku stick in our class B van and have streamed via Roku across the country.
5 ⭐️’s
Written by a customer while visiting roku.com
Customer Rating
5
Great product. Very happy with my purchase.
on May 19, 2025
Posted by: Douglas M
It’s everything I was told about it. Works great at home and away on vacation.
Written by a customer while visiting roku.com
Customer Rating
5
on May 19, 2025
Posted by: James L Moon
Excellent piece of equipment; works very well. Easy to set up and use.
Written by a customer while visiting roku.com
Customer Rating
5
Outstanding
on May 18, 2025
Posted by: Mary D
Great streaming device and I love the available app options. This is just what I needed in place of cable.
Written by a customer while visiting roku.com