Customer reviews from roku.com
Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Average customer rating
4.6
(3,539 Reviews)
Rating breakdown 3,539 reviews
5 Stars
2,856
4 Stars
385
3 Stars
107
2 Stars
88
1 Star
103
84%of customers recommend this product.
(
1,252 out of
1,485)
Customer Reviews for Roku - Refurbished Excellent - Streaming Stick 4K - HDR & Dolby Vision Streaming Device for TV with Voice Remote & Long-Range Wi-Fi - Black
Customer Rating
5
Love my routine stick !!
on June 30, 2025
Posted by: Diana C
Easy set up and great remote. Never going back to a Fire stick.
Written by a customer while visiting roku.com
Customer Rating
5
Awesome value
on June 30, 2025
Posted by: Denise M
I love not having to pay for cable every month. I have so many channels to choose from and some I haven't used before. Great value and I don't have to worry about my connection. I have never had any issues with Roku.
Written by a customer while visiting roku.com
Customer Rating
4
on June 29, 2025
Posted by: Byron S
Purchased to reduce overall cost and subscribe to only what was desired. Roku is perfect for that
Written by a customer while visiting roku.com
Customer Rating
5
Roku! It’s the best!
on June 29, 2025
Posted by: Dolores I
I have had two Amazon fire sticks in the past three years! I’ve noticed that Roku is user-friendly, faster on my TV for some reason, and well laid it out on the screen. With Amazon fire stick, it would constantly freeze, become extremely, and always adds to buy something. I’m happy with Roku!
Written by a customer while visiting roku.com
Customer Rating
5
on June 28, 2025
Posted by: Janlyn S
I have been with Netflix for over 20 yrs. I had to buy a new Roku stick. The old one came with TV and it died. When I tried to use the new stick the ad to sign up for Netflix kept coming on and I couldn't get out of it. I tried calling Netflix for help. That didn't work. They give me the number of Roku. ( I couldn't find your number on any paper work that came with the stick. Not a friendly way of doing business.) This turned into an all day project which I did not appreciate. Everything works great now. No problems. I have Netflix button on my remote through my cable co. but I didn't want to use it since I was signed up through Roku.
Written by a customer while visiting roku.com
Customer Rating
2
Very disappointed
on June 28, 2025
Posted by: Elwood
from Richmond, VA
I bought this several weeks ago. I use it mainly to stream MLB network. Virtually every time the game goes to a commercial break, the app freezes. I have to hit the home button and reload the app. Very annoying. I have spoken with MLB support and Roku support. Each blames the other. This is known problem if you search the internet. Many folks are having the same problem but it has not been addressed.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, July 26, 2025
Hello! Thank you for sharing with us, and we appreciate that you took the effort to troubleshoot this issue with one of our customer support representatives. For a quick fix, it is imperative to ensure that your device is operating on the latest software version. This will significantly enhance its functionality and provide access to the most recent features. To verify, navigate to Home > Settings > System > Software Update > Check Now. Additionally, reinstallation of the affected channel is recommended. Moreover, it is essential to ascertain the stability of your Wi-Fi connection to enable uninterrupted streaming. For further guidance, please refer to the following link: https://support.roku.com/article/208755548#section-0. If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
TV upgrade
on June 28, 2025
Posted by: Paul V
This stick was attached to the TV in the den, which only had three over-the-air channels. Now I have an unlimited number of channels to choose from. Love it.
Written by a customer while visiting roku.com
Customer Rating
5
Roku
on June 28, 2025
Posted by: Lin C
I purchased a Roku on a recommendation of a technician. Best thing I could have done. Wish I had known years ago, would have saved me lots of money and frustration! It works so well!
Written by a customer while visiting roku.com