Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8 out of 5
4.8
(30,564 Reviews)
Open Ratings Snapshot
Rating breakdown 30,564 reviews
5 Stars
26,162
4 Stars
3,457
3 Stars
589
2 Stars
169
1 Star
187
86%of customers recommend this product. 
(
1,138 out of 1,330
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Pinkgold
Customer Rating
5 out of 5
5
This product has made life swift for me
on November 4, 2026
Posted by: NM9324
[This review was collected as part of a promotion.] This product has made being a full-time mother and employee great. I am able to utilize the AI features to set reminders and notes to myself. I love the storage space and how vast it is to save all of my memories.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Why i love my S25
on November 4, 2026
Posted by: Drummerkid
[This review was collected as part of a promotion.] As a long time fan of the galaxy series, i chose to go with the S25 Ultra after having the 24 for years. Man!! This phone improves upon so many already great features like the camera capabilities and the evolving UI. Im especially particular to the video features of this phone and am constantly impressed by what i am able to accomplish with my device!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 4, 2026
Hey Drummerkid, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how much you are loving your upgrade to this device, and that you are capturing amazing photos and videos with the camera. We have shared a link to the Samsung Support Team to assist you if you have any questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The real deal
on November 3, 2026
Posted by: BananaMan
[This review was collected as part of a promotion.] I chose my galaxy s25 ultra for the ultra capacity and the camera. I've kept it because of the exceptional leap in battery life and charge speed. The titanium frame is durable and allows me to use a phone the way I want to - without a case!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 4, 2026
Hi there BananaMan, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so pleased to hear how amazed you are with the camera, battery life, and durability of your new device. We have shared a link to the Samsung Support Team to assist you if you are interested in protective accessories for your device, for additional peace of mind, or you have questions about your device during usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra one year review
on November 3, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I have no complaints anout this device. It's been a little bit over a year and the battery is like day one, cameras is the thing that i most use daily. Never has glitched or froze. Its just rhe best S Ultra series I've tried. Wainting on the 27 ultra to jump on it!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 4, 2026
Hey Greg84, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you have found your device reliable during your usage, and that you are so happy with the enhanced capabilities. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Definitely A Must Have - Makes Work and Life Easy!
on November 3, 2026
Posted by: 4rmMom2Career
[This review was collected as part of a promotion.] I chose the Samsung S25 Ultra when upgrading my Samsung S24 because I am a Samsung girl. I love the S25 Ultra because it is definitely an All-In-One. I use it for work, streaming, organizing my busy schedule, and even school. The included stylus makes it very easy to take a quick note when I am in a meeting or someone brings something to my attention as I am passing through hallways or receive a phone call. My children have also learned to leave little cute sketches on my phone for me which I usually come across when I am feeling overwhelmed. I am also able to take conference calls on my phone and take notes during the calls whenever I am not near my computer or neet to take a call on the go. The calendar helps me keep my life organized and gives me constant reminders of events, doctor's appointments, meetings, birthdays, and many more important items logged. The AI assistant never fails and is very handy. I am able to ask anything for instance, issues going on with my car, clarifications on topics addressed in my meetings, translations on slang, the weather, or places near me. I can also take my favorite shows on the go or even continue following a series that I get hooked on without having to worry about my phone going dead. I love my phone but am also extremely excited about upgrading to the S26 Ultra.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 3, 2026
Hey 4rmMom2Career, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you have loved using this device every day for both personal and professional needs, and that it has helped you stay so organized with the addition of Galaxy AI. We have shared a link to the Samsung Support Team for your convenience. These experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
My partner in a thousand battles
on November 2, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I chose the Galaxy S25 Ultra because I needed a phone that would give me confidence for my daily activities and that would be more than a personal assistant. It turned out to be the best among all the ones I tried at the time. I love the brand because it always gives us remarkable changes from one generation to another.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, November 3, 2026
Hey Jordyto086, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear how much this device is helping you with many daily tasks, and that it feels like a personal assistant in your pocket. We have shared a link to the Samsung Support Team to assist you any time you have questions about your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The S pen is my weakness
on November 2, 2026
Posted by: Tracey
[This review was collected as part of a promotion.] I chose this model because of the S pen. I live to draw and doodle on my device. But I also live the pen because it's easier to type using it. The other reason is the screen size is nice also. It's a big screen, feature curved edges and it's so clear. The came also has some nice benefits and options when using it. This is just a really fun phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 3, 2026
Hi there Tracey, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with the usage of your device, especially with the addition of the S Pen. We have shared links to resources to help you with additional capabilities like Galaxy AI, adjusting the settings to your preferences, and answer any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great accessibility
on November 2, 2026
Posted by: morealize
[This review was collected as part of a promotion.] I chose to upgrade my S22 to the S25 Ultra because, a upgrade was long overdue and finally once I got it, it didn't disappoint! I felt like I was getting a phone for the first time, it was so easy to use and so many new features like gemini ai made the experience so fun! I constantly use gemini ai for my questions about my dog or terminology for a class, and the translation feature comes in handy as well! As of a year later it runs perfectly well and is in good condition!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 4, 2026
Hey there Morealize, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how happy you are with how easy you are finding your device to use every day, and how many features there are that help make your life easier. We have shared a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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