Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
camera features and batteries and accessories
on August 21, 2023
Posted by: Sunny123
[This review was collected as part of a promotion.] I bought this device and I love the s23 ultra series camera are Aswome and the battery performance is mind blowing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Software issues
on August 21, 2023
Posted by: Xanaka82
[This review was collected as part of a promotion.] Have this phone less than a year and kept restarting by it self and screen froze up so many times.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Hi there Xanaka82,
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your Galaxy S23 Ultra has been updated with the latest version of software. I have linked it below for your easy access. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some quick troubleshooting steps that you can take to help resolve what you have been experiencing with your display's screen freezing. Please feel free to reach out to Samsung Support after updating your device and reviewing the provided resource, if you would like further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your Galaxy S23 Ultra has been updated with the latest version of software. I have linked it below for your easy access. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some quick troubleshooting steps that you can take to help resolve what you have been experiencing with your display's screen freezing. Please feel free to reach out to Samsung Support after updating your device and reviewing the provided resource, if you would like further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on August 21, 2023
Posted by: skavolutionist
[This review was collected as part of a promotion.] The hardware on this device is amazing and it surpassed my expectations. That along with the software makes for gaming in high performance a walk in the park. The pixel density is good but my s9 had a greater pixel density so that's a bit of a downer; the upside to that is the 8k resolution so it is hardly noticeable. This leads me to the camera. It's worth it. Yea they may use software to clean up images but with technology today, who isn't already doing that. The latest version of one ui makes using this phone easy even for beginners and the software/hardware allows the phone to perform seamlessly. Watch movies in ultra high clarity in a dark setting or outdoors on a bright sunny day. I enjoy my purchase with the s23 ultra each and every day I use it. Last thing to mention, the stylus pen is a plus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just an awesome smartphone
on August 21, 2023
Posted by: Thisguy
[This review was collected as part of a promotion.] I use my phone for personal purposes, great for watching movies on flights or more specifically while stuck at the airport waiting for a flight that's been delayed for hours now.
Battery life is great. I have gone well over 36 hours with out charging.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Such a great all around device!
on August 21, 2023
Posted by: DoubleClef
[This review was collected as part of a promotion.] I love gaming and watching videos on my phone, and the pictures always come out great. I liked it so much that I got my wife and parents the same phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best galaxy yet!!
on August 21, 2023
Posted by: JCTHAULING
[This review was collected as part of a promotion.] I use my s23 ultra for managing my company. It allows me to multi task using split screen or use it as a p.c with dex! Also takes amazing pictures of job sites for me to better track my estimates and get a better vantage on the work we will be doing. It's the fastest phone I've ever owned and even if I do a little gaming the battery lasts all day!!!
Amazing phone!!
Amazing phone!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome quality, very intuitive,photos are amazin
on August 21, 2023
Posted by: HJBIII
[This review was collected as part of a promotion.] I use this phone for work primarily, I'm a construction manager. Opening big drawings, looking at daily detailed pics.
This thing is a workhorse!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on August 21, 2023
Posted by: Floresfam79
[This review was collected as part of a promotion.] I do lots of streaming in this device. Play games and take pictures the quality of the photos are very clear and zoom in are amazing. Battery last all day .
Value
5
Written by a customer while visiting Samsung US