Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Amazing Device
on August 21, 2023
Posted by: AndreTy
[This review was collected as part of a promotion.] I upgrade phones every year and this is my favorite yet. Love it was much as the note. Great screen, wireless charging, great battery, extra storage and healthy RAM. Samsung did not disappoint. It also fits into the Samsung ecosystem of TV's, audio and so on. I'm actually considering an import brand refrigerator for the first time ever. Customer service is always responsive to little things and they treat loyal customers well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Decent device
on August 21, 2023
Posted by: Pdc1989
[This review was collected as part of a promotion.] I use my device for everything from music, social media, shopping, work, document creation, and so forth.
The battery life is quite good even after several months of heavy use. Though I've recently started to notice the device is lagging and having a hard time charging on occasion.
Overall a good device. I wish Samsung had better customer service and easier processes for replacing phones. Would buy again if it were cheaper.
The battery life is quite good even after several months of heavy use. Though I've recently started to notice the device is lagging and having a hard time charging on occasion.
Overall a good device. I wish Samsung had better customer service and easier processes for replacing phones. Would buy again if it were cheaper.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Greetings Pdc1989,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your Galaxy S23 Ultra has been updated to the most current version. I have included a link below that contains your device's software update, for your convenience. If your phone or tablet is not holding a charge or if it turns on for just a few minutes before powering off, your battery is likely the cause of the problem. You can check the device's internal or external battery, as well as the Liquid Damage indicator. Check out the article that I have included below titled, "Galaxy phone or tablet is not staying on or charging" to help your resolve what you are experiencing. Did you know that we also offer Samsung Care+ that can be added to your eligible devices to extend physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Please feel free to contact Samsung Support if you have any questions, if you would like to share any other feedback with us, or if you would like help troubleshooting your Galaxy devices. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your Galaxy S23 Ultra has been updated to the most current version. I have included a link below that contains your device's software update, for your convenience. If your phone or tablet is not holding a charge or if it turns on for just a few minutes before powering off, your battery is likely the cause of the problem. You can check the device's internal or external battery, as well as the Liquid Damage indicator. Check out the article that I have included below titled, "Galaxy phone or tablet is not staying on or charging" to help your resolve what you are experiencing. Did you know that we also offer Samsung Care+ that can be added to your eligible devices to extend physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Please feel free to contact Samsung Support if you have any questions, if you would like to share any other feedback with us, or if you would like help troubleshooting your Galaxy devices. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is all in it
on August 21, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] One of the features I love is the way games run on this phone, really smooth and the resolution is can't be better.
It is just perfect how you can set up how long you can use apps on the phone, that helps you be more efficient in your days with things you should be doing instead.
Also, as I'm an artist I really enjoy everything I can do with the pen, if I have an idea I can go as fast as I can and I don't even have to unlock the phone for me to takes notes or draw (in most of the cases) my ideas on it.
And the last one since I can't go through all of them is the way you can set up your buds for calls only and simultaneously have a speaker connected for music and work together.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Do move the new model battery is great!
on August 21, 2023
Posted by: Androider
[This review was collected as part of a promotion.] I so loce the new model for its battery life will see how it holds in future as do a lot of games. Haven't taken many pictures yet but great camera !
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung phones never disappoint!
on August 21, 2023
Posted by: Erika0118
[This review was collected as part of a promotion.] Picture quality by far is more superior than Apple phones. It's my most favorite feature about Samsung because it offers a wide variety of different picture features. The "Remastered" feature is my most often used enhancement feature, great for all types of photos like food, portraits, groups, etc.
You can also zoom in all the way to the moon and see details like craters on the moon, try it for yourself if you don't believe me!
You can also zoom in all the way to the moon and see details like craters on the moon, try it for yourself if you don't believe me!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I preferred my S21
on August 21, 2023
Posted by: Fleabone
[This review was collected as part of a promotion.] I have been very disappointed with this phone and find missing features frustrating. For example I can get the google assistant to respond to my voice. I regret trading in my S21.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Salutations Fleabone,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby gives you freedom to focus on what matters most. It learns what you like to do and works with your favorite apps and services to help you get more things done. Conveniently control all of your Galaxy devices such as Phone, Tab, Watch, Buds, Book and many more, with Bixby. Feel free to check out the link below that provides you more information about Bixby and how you can do more with Bixby. Please do not hesitate to contact Samsung Support if you would like further assistance or if you would like to share any additional feedback with us regarding your Galaxy S23 Ultra. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/apps/bixby/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby gives you freedom to focus on what matters most. It learns what you like to do and works with your favorite apps and services to help you get more things done. Conveniently control all of your Galaxy devices such as Phone, Tab, Watch, Buds, Book and many more, with Bixby. Feel free to check out the link below that provides you more information about Bixby and how you can do more with Bixby. Please do not hesitate to contact Samsung Support if you would like further assistance or if you would like to share any additional feedback with us regarding your Galaxy S23 Ultra. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/apps/bixby/
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is so fast and I love the camera
on August 21, 2023
Posted by: Bunnylover
[This review was collected as part of a promotion.] The phone is a lotfaster than my old A51! I love the zoom and when I use the zoom, there is an insert that allows me to keep what I'm zooming in on in the picture. I don't lose what I'm looking to capture!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The greatest display out there
on August 21, 2023
Posted by: TonyB54
[This review was collected as part of a promotion.] First of all the phone is gorgeous. The Display is peerless and you'd think the cameras would be a gimmick, but I'm happy to say Ive been proven wrong. Clarity at a distance I usually need an SLR for, I love everything about this phone.
Value
5
Written by a customer while visiting Samsung US