Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Samsung 21s ultra 5G
on September 11, 2023
Posted by: Grahamscon1
[This review was collected as part of a promotion.] I loved this phone in many ways. For one reason the pictures are amazing. As a contractor this and my calender that syncs with my home computer as well as my employee's email account allows me to run my business very efficiently. I would say all in all to and Apple customer, you should have bought a Samsung!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone's picture quality is out of this world
on September 11, 2023
Posted by: Vinnythemexican
[This review was collected as part of a promotion.] I use this phone for everything from work to gaming to watching TV. The photo quality is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to operate other devices
on September 11, 2023
Posted by: Rocket
[This review was collected as part of a promotion.] It's easy to operate other devices, like Samsung smart watche through the phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love it
on September 11, 2023
Posted by: Lettyn
[This review was collected as part of a promotion.] Definitely a great update, great phone. The camera quality is excellent
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera
on September 11, 2023
Posted by: Gemgs7
[This review was collected as part of a promotion.] Great camera. I like to take pictures and videos. Great to see movies. Good volume.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What's not to like
on September 11, 2023
Posted by: No1SamsungUser
[This review was collected as part of a promotion.] I originally had the samsung s22 ultra, when this device first came out, I wasn't planning on upgrading, but a really good offer came up so I went for it. Now I wish I would've upgraded sooner, the battery life on this device is superb, it lasts me a whole day and night. My worry used to be how to make the battery last longer, now it's how can I get it down. I like the new look of the display, how it isn't to curved but still has a curved screen. In the hand without a case it feels like a premium device. There isn't anything that I don't like about this phone. And I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features, but some downfalls
on September 11, 2023
Posted by: Guta32
[This review was collected as part of a promotion.] This phone is used for a variety of daily tasks like texting, streaming, social media and YouTube. I've been a Galaxy user for a few years and this has been the only phone I've had issues with.
The camera lags and then kicks me out. At first it was just a single app that uses the camera, now...it's when just using the camera app. Lastly, the internet app lags and sometimes won't respond.
I've tried erasing apps, photos and other things that use storage and it still is slow at times.
Not very impressed with this phone. 🙁
The camera lags and then kicks me out. At first it was just a single app that uses the camera, now...it's when just using the camera app. Lastly, the internet app lags and sometimes won't respond.
I've tried erasing apps, photos and other things that use storage and it still is slow at times.
Not very impressed with this phone. 🙁
Value
3
Response from Samsung USBy Debra, Social Commerce, September 13, 2023
Greetings Guta32,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Do you recall updating the software recently on your Galaxy S23 Ultra? If not, that is okay. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your device has been updated to the most current version. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. Be sure to review the article titled, "Issues with Camera app on Samsung phone or tablet" for some helpful troubleshooting steps that you can take to resolve what you have been experiencing with the camera app on your device. As you visit websites, the Samsung Internet browser downloads files, cookies, and other data. Sometimes, too much data builds up over time and slows down the browser. To fix this problem, you need to clear the cached data from the browser. "Samsung Internet browser is slow" has a few simple steps that you can take to find a solution to your internet browser speed. Please feel free to contact Samsung Support if you would like any additional assistance and/or help with troubleshooting your Galaxy devices. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
https://www.samsung.com/us/support/troubleshooting/TSG01203056/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Do you recall updating the software recently on your Galaxy S23 Ultra? If not, that is okay. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your device has been updated to the most current version. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. Be sure to review the article titled, "Issues with Camera app on Samsung phone or tablet" for some helpful troubleshooting steps that you can take to resolve what you have been experiencing with the camera app on your device. As you visit websites, the Samsung Internet browser downloads files, cookies, and other data. Sometimes, too much data builds up over time and slows down the browser. To fix this problem, you need to clear the cached data from the browser. "Samsung Internet browser is slow" has a few simple steps that you can take to find a solution to your internet browser speed. Please feel free to contact Samsung Support if you would like any additional assistance and/or help with troubleshooting your Galaxy devices. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001329/
https://www.samsung.com/us/support/troubleshooting/TSG01203056/
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone with some flaws
on September 11, 2023
Posted by: JMMB8657808
[This review was collected as part of a promotion.] I've enjoyed the experience with my phone overall, however there's been few let downs.
PROS.
- Beautifully designed.
- Crisp screen.
- Great rear camera with an outstanding zoom.
- I like the sound and volume when in speakers.
PROS.
- Beautifully designed.
- Crisp screen.
- Great rear camera with an outstanding zoom.
- I like the sound and volume when in speakers.
CONS.
- Gets extremely hot when streaming, buffering is slow even in high speed Wi-Fi.
- Smart View tends to be unstable and screen resolution is very low.
- Even though it's supposed to be gorilla glass, this phone easily scratches and it looks terrible.
- It sometimes closes apps that don't use a big amount of cache, which is annoying.
- Gets extremely hot when streaming, buffering is slow even in high speed Wi-Fi.
- Smart View tends to be unstable and screen resolution is very low.
- Even though it's supposed to be gorilla glass, this phone easily scratches and it looks terrible.
- It sometimes closes apps that don't use a big amount of cache, which is annoying.
Value
4
Written by a customer while visiting Samsung US