Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
3
Slow & unpredictable
on September 11, 2023
Posted by: ShesAFighter
[This review was collected as part of a promotion.] I use my Samsung for creating work documents, photography, daily use, app games, and managing my diabetes.
I find the camera is good and have been learning how to use more features within it.
At times I receive calls/texts hours later.
Overall I am happy with the phone.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 14, 2023
Hello there ShesAFighter,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. Be sure to review the articles below that I have linked for you to help resolve what you have been experiencing with your Galaxy S23 Ultra. The titles for those articles are, "Samsung phone has poor signal and cannot use data or make calls" and "Messages on Samsung phone are slow, do not send, or cannot be received." Please feel free to contact Samsung Support after reviewing the provided resources if you would like further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. Be sure to review the articles below that I have linked for you to help resolve what you have been experiencing with your Galaxy S23 Ultra. The titles for those articles are, "Samsung phone has poor signal and cannot use data or make calls" and "Messages on Samsung phone are slow, do not send, or cannot be received." Please feel free to contact Samsung Support after reviewing the provided resources if you would like further assistance. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has amazing skills. It works super fast
on September 11, 2023
Posted by: Redvette2004
[This review was collected as part of a promotion.] I use this phone for everything bills, banking , movies, shopping and more. It is an important part of my life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on September 11, 2023
Posted by: Lauren244242
[This review was collected as part of a promotion.] I watch pretty much 100% of my TV on this phone. It's great quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
THE BEST PHONE!!
on September 11, 2023
Posted by: Texasrose
[This review was collected as part of a promotion.] I'm a diehard Samsung phone user. I absolutely love how it is so user friendly. Easy to learn how to use the different features of the phone. The camera takes the most amazing pictures and videos. I love that this model has the stylus with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Product has nice features
on September 11, 2023
Posted by: Bjj734
[This review was collected as part of a promotion.] I love this device over the other galaxy device I had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have been very impressed with my S23 Ultra.
on September 11, 2023
Posted by: Jaydawg
[This review was collected as part of a promotion.] I got this phone as an upgrade from my s20 ultra and have been very impressed with how it handles everything I throw at it. I stream tons of TV and movies. Games are very smooth. The camera is exceptional. My wife has another phone and she always insists that we takes pictures on my S23 Ultra. I can see this being my daily phone for years to come.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wow unbelievable device
on September 11, 2023
Posted by: GucciOne25
[This review was collected as part of a promotion.] The first thing that I noticed was how big the lenses were compared to the recent phones. As I tried it out by taking pictures I couldn't believe my eyes how clear, texture and how bright the color was. But one thing that really is took a standing with me is recording a video I can record forward and you can see my reaction hasn't recording back at the same time that was outstanding I couldn't believe how beautiful the pictures came out or how beautiful the videos were. Going forward the software the new technology this phone has how fast is compared to the ones before is remarkable you cannot get any better for by having a Galaxy s23 Ultra it is so remarkable in different ways how amazing and slick this phone is thank you Samson
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Top tier android
on September 11, 2023
Posted by: OneAndroidUser
[This review was collected as part of a promotion.] For general overall use it works as intended. Offers a top tier android experience but the caveat is that you'll have to work around the Samsung overlay.
Value
4
Written by a customer while visiting Samsung US