Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
3
It works as an s model but not as a note series
on November 10, 2023
Posted by: Redemus007
[This review was collected as part of a promotion.] Up until now i was a fan of the note models but now 23 ultra is not a note model by saying this some of the games and pen features does not respond like the older models of notes . It has it's own personality but as a multi touch fan of games , does not respon ,and as an sound engineer this is not working with my program , and producer and conect hardware in to it makes me want to go back to my older model . 23 ultra has it's best like the camara the pen notes , the processor , the improvements on some bugs , the beauty display and we all want the possibility of external storage but everything has a cost and price . I hope someone reads this and get in contact but pretty sure some one agrees lol.
Value
3
Response from Samsung USBy Social Commerce, November 13, 2023
Greetings Redemus007,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Although the Galaxy S23 Ultra lacks expandable storage options, it is available in 3 storage options: 256GB, 512GB and 1TB with 8GB and/or 12GB RAM. Samsung Cloud, Google Drive, and Microsoft OneDrive are a few cloud based storage options that are available to you, if needed. Check out the Samsung article titled, "Manage storage on your Galaxy S23 series phone" for more great information regarding storage options on your device. The Galaxy S23 Ultra is equipped with 5 cameras: a 12MP Selfie Camera, a 12MP Ultra-Wide Camera, a 200MP Wide-angle Camera, a 10MP Telephoto Camera with 10x Optical Zoom and a second 10MP telephoto camera for 3x optical zoom. Low light selfies are AI enhanced for crisp detail and accurate color. Depth mapping enables faster focusing for selfies. Portraits at night are clearly defined thanks to AI-detected depth analysis. I have also included an article titled, "Use the S Pen with your Galaxy S23 Ultra" that is specific to your S23 Ultra's S Pen that you may find interesting so be sure to check that one out as well, when you have the available time out of your busy day. Without having more details available regarding the types of games and/or programs that you are utilizing, and without being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/answer/ANS00091882/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Although the Galaxy S23 Ultra lacks expandable storage options, it is available in 3 storage options: 256GB, 512GB and 1TB with 8GB and/or 12GB RAM. Samsung Cloud, Google Drive, and Microsoft OneDrive are a few cloud based storage options that are available to you, if needed. Check out the Samsung article titled, "Manage storage on your Galaxy S23 series phone" for more great information regarding storage options on your device. The Galaxy S23 Ultra is equipped with 5 cameras: a 12MP Selfie Camera, a 12MP Ultra-Wide Camera, a 200MP Wide-angle Camera, a 10MP Telephoto Camera with 10x Optical Zoom and a second 10MP telephoto camera for 3x optical zoom. Low light selfies are AI enhanced for crisp detail and accurate color. Depth mapping enables faster focusing for selfies. Portraits at night are clearly defined thanks to AI-detected depth analysis. I have also included an article titled, "Use the S Pen with your Galaxy S23 Ultra" that is specific to your S23 Ultra's S Pen that you may find interesting so be sure to check that one out as well, when you have the available time out of your busy day. Without having more details available regarding the types of games and/or programs that you are utilizing, and without being able to ask you any follow up questions in response to what you have shared with us, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/answer/ANS00091882/
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I have ever used
on November 10, 2023
Posted by: Gamershankz
[This review was collected as part of a promotion.] 1. Great camera, works well even during night
2. Great display, and the UI is so responsive.
3. Great battery life
2. Great display, and the UI is so responsive.
3. Great battery life
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned
on November 10, 2023
Posted by: Samsungonlyforme
[This review was collected as part of a promotion.] I love the camera & all the different features. Who needs a laptop
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome I love it
on November 10, 2023
Posted by: Lovethyfamily
[This review was collected as part of a promotion.] This device did wonderful streaming anything even during the busiest times of the day.I love the sound it has no distortion at all and the speakers were loud enough to hear all the details.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great phone overall
on November 10, 2023
Posted by: Nuclear
[This review was collected as part of a promotion.] I use this phone for gaming and entertainment, and it does both amazingly. The display is the best I've seen. The performance is the best I've seen. The camera is also incredibly good. Overall, I love this phone. I'm definitely going to get the S24 Ultra when it comes out. I also love One UI. Great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera on this device.
on November 10, 2023
Posted by: Lucky12
[This review was collected as part of a promotion.] I enjoy being able to change the themes on this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone. It's awesome
on November 10, 2023
Posted by: JohnaB
[This review was collected as part of a promotion.] Previously had the s21 and the difference in the camera alone is wild. The camera is absolutely awesome. Battery life is good. The pen is a nice addition, I don't think I'll have many uses for it. But ita nice to occasionally be able to write a quick note instead of typing it. I'm happy that with this phone those stupid curved edges are gone but we still have the side bar for the apps . I feel like a case can actually protect the phone compared to previous models. Good storage amount.
Overall a very good purchase.
Overall a very good purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the built in pen!
on November 10, 2023
Posted by: Brbit007
[This review was collected as part of a promotion.] It is great for when I want to quickly jot down idea or mack a quick sketch when inspiration strikes.
Value
5
Written by a customer while visiting Samsung US