Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Amazing phone
on November 13, 2023
Posted by: Danmangles
[This review was collected as part of a promotion.] I have been using the Galaxy S23 Ultra for a month now and I am absolutely delighted with it. It is the best smartphone I have ever owned, and here are some of the reasons why:
- The camera is amazing. It has a 200MP wide-angle lens that captures stunning photos and videos in any lighting condition. I can zoom in up to 100x with the dual telephoto lenses and still get crisp details. The selfie camera is also great, with a 12MP sensor and a wide-angle mode that lets me fit more people in the frame.
- The performance is blazing fast. The Snapdragon 8 Gen 2 chip for Galaxy is the most powerful processor on Android, and it handles everything I throw at it with ease. I can multitask, play games, stream videos, and browse the web without any lag or stutter. The 8GB or 12GB of RAM also ensures that I can switch between apps smoothly and keep them running in the background.
- The battery life is impressive. The 5000mAh battery lasts me all day and more, even with heavy usage. I can watch up to 26 hours of video playback on a single charge¹. And when I need to top up, the 45W fast charging fills up the battery in less than an hour. The wireless charging and reverse wireless charging are also very convenient features.
These are just some of the features that make the Galaxy S23 Ultra a fantastic phone. I am very happy with my purchase and I would recommend it to anyone who is looking for a top-notch smartphone.
- The performance is blazing fast. The Snapdragon 8 Gen 2 chip for Galaxy is the most powerful processor on Android, and it handles everything I throw at it with ease. I can multitask, play games, stream videos, and browse the web without any lag or stutter. The 8GB or 12GB of RAM also ensures that I can switch between apps smoothly and keep them running in the background.
- The battery life is impressive. The 5000mAh battery lasts me all day and more, even with heavy usage. I can watch up to 26 hours of video playback on a single charge¹. And when I need to top up, the 45W fast charging fills up the battery in less than an hour. The wireless charging and reverse wireless charging are also very convenient features.
These are just some of the features that make the Galaxy S23 Ultra a fantastic phone. I am very happy with my purchase and I would recommend it to anyone who is looking for a top-notch smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Charging port, slowness, and reception
on November 13, 2023
Posted by: Oldtimebuddy
[This review was collected as part of a promotion.] I rarely plug in to charge my phone. I always use wireless charging for my phone, but when I plug in to charge, it has issues with connection.
I'm using AT&T as my carrier, but I constantly have connection problems. This might be an unlocked Samsung phone instead of an AT&T phone, but regardless of what, it should be the same with every phone.
This a newer phone. I don't feel any faster than my older model.
I'm using AT&T as my carrier, but I constantly have connection problems. This might be an unlocked Samsung phone instead of an AT&T phone, but regardless of what, it should be the same with every phone.
This a newer phone. I don't feel any faster than my older model.
Value
1
Response from Samsung USBy Social Commerce, November 15, 2023
Howdy Oldtimebuddy,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have some available time out of your hectic day, please feel free to take a look at the article that I have linked below titled, "Issues with mobile network connection on Samsung phone or tablet" for some troubleshooting steps that you can take to help resolve what you may be experiencing with your mobile network connection. Without having more information available regarding what you are experiencing with your charging port, I suggest reaching out to Samsung Support for further assistance when you have a free moment so we can further assist you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have some available time out of your hectic day, please feel free to take a look at the article that I have linked below titled, "Issues with mobile network connection on Samsung phone or tablet" for some troubleshooting steps that you can take to help resolve what you may be experiencing with your mobile network connection. Without having more information available regarding what you are experiencing with your charging port, I suggest reaching out to Samsung Support for further assistance when you have a free moment so we can further assist you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
5
Complete Samsung Fan
on November 13, 2023
Posted by: WyldDreamFarm
[This review was collected as part of a promotion.] I use my this cellphone to stream all of my streaming channels, for customers to lay for goods I sell, all social media and keeping in touch with friends, family, as well as my customers.
I love this phone came in my favorite color.
It is very east to use. I have had no issues of how my phone performs after each update.
I like how this phone can connect to other samsung products you can monitor at any time from your phone.
I enjoy the stylus that comes with the phone. It is perfect for marking pdf files, drawing, coloring, desiging,etc.
Overall it is just an amazing phone with lots of storage.
I love this phone came in my favorite color.
It is very east to use. I have had no issues of how my phone performs after each update.
I like how this phone can connect to other samsung products you can monitor at any time from your phone.
I enjoy the stylus that comes with the phone. It is perfect for marking pdf files, drawing, coloring, desiging,etc.
Overall it is just an amazing phone with lots of storage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not very good
on November 13, 2023
Posted by: Mickle
[This review was collected as part of a promotion.] The phone continues shut off on me it constantly kicks me out of my apps and just doesn't work to the 5g performance I was expecting when I think about galaxy phones I have always had them my whole life just alittle disappointing to say the least definitely not a 5g phone
Value
1
Response from Samsung USBy Social Commerce, November 14, 2023
Greetings Mickle,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Suddenly shutting down can be an unwelcome surprise, especially if you are in the middle of something. Check out the article that I have linked below for you titled, "Samsung phone or tablet unexpectedly powers off" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy S23 Ultra. Also check out the article titled, "Use 5G on Galaxy phones and tablets." Towards the bottom of the article is a section that shows troubleshooting steps for your 5G connection. Take a look at those when you have the available time. Let us know if you have any questions or if you would like any further assistance after reviewing the provided resources. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01002035/
https://www.samsung.com/us/support/answer/ANS00083184/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Suddenly shutting down can be an unwelcome surprise, especially if you are in the middle of something. Check out the article that I have linked below for you titled, "Samsung phone or tablet unexpectedly powers off" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy S23 Ultra. Also check out the article titled, "Use 5G on Galaxy phones and tablets." Towards the bottom of the article is a section that shows troubleshooting steps for your 5G connection. Take a look at those when you have the available time. Let us know if you have any questions or if you would like any further assistance after reviewing the provided resources. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01002035/
https://www.samsung.com/us/support/answer/ANS00083184/
Written by a customer while visiting Samsung US
Customer Rating
4
Very easy to use.
on November 13, 2023
Posted by: Munch423
[This review was collected as part of a promotion.] I use my for gaming and notepad for work notes. Watch movies and TV shows when I am on the go.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This s23 ultra is a beast
on November 13, 2023
Posted by: Uptopboss
[This review was collected as part of a promotion.] I use my s23 ultra as my daily used phone it's the best smartphone I ever hold in my hand the display the speed is very fast not to mention the camera am so inlove with this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Resolution & Battery Life!!
on November 13, 2023
Posted by: MissGalaxy
[This review was collected as part of a promotion.] I am a very activer user with my device, I use it for live screaming, YouTube videos, live equity market updates, as well as gaming (my 8 year old) and of course the fabulous camera that I wouldn't trade for anything else!
This phone is 100% what I was looking for when I wanted to upgrade from an older moldel (Note 10plus).
I love the zoom, the night mode for photos is amazing also!
It enhances colors In your photos in certain conditions (sunsets, moon pics, etc) I have never gotten so many compliments on my photos with any other phone.
This phone is 10 STARS!
This phone is 100% what I was looking for when I wanted to upgrade from an older moldel (Note 10plus).
I love the zoom, the night mode for photos is amazing also!
It enhances colors In your photos in certain conditions (sunsets, moon pics, etc) I have never gotten so many compliments on my photos with any other phone.
This phone is 10 STARS!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features love how big it is
on November 13, 2023
Posted by: Twistedduck
[This review was collected as part of a promotion.] I use it for games and streaming. I use it every day as a phone I love it.
Value
5
Written by a customer while visiting Samsung US