Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
3
It's great but my ear speaker had gone out
on November 13, 2023
Posted by: AlexanderTheGreat
[This review was collected as part of a promotion.] Love the phone and the amazing camera but about 6 months after owning the phone the ear speaker has gone out. Currently I have been using speaker phone and/or ear buds to take phone calls.
Value
3
Response from Samsung USBy Social Commerce, November 22, 2023
Hi there AlexanderTheGreat,
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen from your bag, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. When you have a free moment, please check out the article that I have linked below for you titled, "Speaker not working on Samsung phone" to conduct some troubleshooting steps to help resolve what you may be experiencing with your device. Feel free to contact Samsung Support afterwards if you have any questions or if you would like any additional assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also have Samsung Care+ that is available to be added to eligible devices that would protect your investment? Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen from your bag, spilling your drink into the speakers, to dropping it and shattering the screen. Plus, having over 700 authorized repair locations nationwide to take your device to be quickly repaired, helps you get back to what you love doing most in life and that is one of our highest priorities. Talk about the ultimate peace of mind! There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. When you have a free moment, please check out the article that I have linked below for you titled, "Speaker not working on Samsung phone" to conduct some troubleshooting steps to help resolve what you may be experiencing with your device. Feel free to contact Samsung Support afterwards if you have any questions or if you would like any additional assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on November 13, 2023
Posted by: Gremlin
[This review was collected as part of a promotion.] Phone is thinner the Samsung S22 Ultra.
It is fast and very responsive.
It is fast and very responsive.
Applications launch quickly with no issues. Screen color is vivid and is great with colorful icons and wallpaper. Brings out the color and image.
S Pen is the same as S22 Ultra. Battery lasted 3 days.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is awesome.
on November 13, 2023
Posted by: Maribelle
[This review was collected as part of a promotion.] Everyone always asks for me to take pics of a group. Only because of the quality and how great the photos is of people/objects or places.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on November 13, 2023
Posted by: Cripbk
[This review was collected as part of a promotion.] Love love love my phone it does everything and I need to h at
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love music and my device has the best speakers.
on November 13, 2023
Posted by: Coitis
[This review was collected as part of a promotion.] I love music and the bass and sound on this thing is amazing. The cameras are great but could use some better software choices. The phone is very nice in the hand and very fun to use. My device is used for business along and it can even handle rendering from my cad software really well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Solid Phone
on November 13, 2023
Posted by: TheTevo
[This review was collected as part of a promotion.] I use my phone typically for cloud play gaming and streaming movies. It has an amazing screen and it is absolutely beautiful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It is a great phone in every area
on November 13, 2023
Posted by: Allbest0777
[This review was collected as part of a promotion.] I use this my s23 ultra for everything from calling, texting, taking pictures and doing some classes and work related activities. I tested the camera against my other iPhone 14 pro max and was surprised by the results. My work on Samsung was near perfect while the iPhone gave me hard time. The s 23 ultra handled everything well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Happy-go-lucky
on November 13, 2023
Posted by: Onelove
[This review was collected as part of a promotion.] I love my Samsung 23 ultra. I like using my pen to edit documents and draw. I like to color with it as well.
Value
5
Written by a customer while visiting Samsung US