Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Phone feels great .
on March 13, 2023
Posted by: Suprith
[This review was collected as part of a promotion.] First of the the phone has been very responsive . Haven't felt any kind of slowness . The cameras are top notch . Outdoor shots are extraordinary .
With moderate usage , battery easily last two days . Location , Bluetooth and screen on with highest resolution .
With moderate usage , battery easily last two days . Location , Bluetooth and screen on with highest resolution .
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone you'll be happy
on March 13, 2023
Posted by: Jayw123
[This review was collected as part of a promotion.] It work well... unga bunga! Me thinks that it work very very well... Unga bunga!
Written by a customer while visiting Samsung US
Customer Rating
5
S23 ultra beautiful phone
on March 13, 2023
Posted by: Earnestj5
[This review was collected as part of a promotion.] I use it to take pictures , watch movies, listen to music, I use it a lot to track my Ancestry looking up my past Relatives that I've never met before
Written by a customer while visiting Samsung US
Customer Rating
4
Best Android Flagship
on March 13, 2023
Posted by: Manu143
[This review was collected as part of a promotion.] Overall performance is great. Photography is good. S-pen is handy. The screen seems durable but easily scratches.
Written by a customer while visiting Samsung US
Customer Rating
1
s pen glitch makes the phone unusable
on March 13, 2023
Posted by: yajaira
[This review was collected as part of a promotion.] the phone has a glitch or something where the s pen menu pops up constantly saying the s pen has been removed and it's lost connection. then the menu disappears bc it believes it's been placed back in. it'll do this every second, sometimes more than once a second. i am unable to reset the pen bc it asks the user to insert the pen back inside but the glitch doesn't allow that bc it keeps saying the pen has been removed when it hasnt. the only solution was to remove the pen entirely, and turn off all possible s pen features and the little s pen icon still pops up throughout the day, just not every second that was making the phone unusable. this glitch is also draining the battery bc even when the phone is not in use, the phone screen will turn on bc it believe the s pen is being removed. worst samsung device i've owned. looking into getting it replaced bc its making it impossible to use the phone.
Response from Samsung USBy Bethany, Social Commerce, March 21, 2023
Hi Yajaira... Thank you for your review of the Samsung Galaxy S23 Ultra. Your feedback is appreciated as we continue to innovate and improve on the design and functionality of our products. Please reach out to Samsung Support, which I've attached below for assistance with your S Pen. I've also linked Samsung Repair Services. They are often able to accommodate in home and walk-in services for your convenience. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Camera photos
on March 13, 2023
Posted by: Mariix03
[This review was collected as part of a promotion.] Somewhat ok the camera was the reason why I switched and honestly very disappointed. Take pictures and the quality is OK and some pics change once I open the picture. There is a blue spinning loading circle that supposedly is loading the image and it makes it ugly. Other wise I haven't really used the phone since I'm not much of a fan. Use my note 20 Ultra still as my everyday use.
Response from Samsung USBy Bethany, Social Commerce, March 21, 2023
Hi Mariix03... Thank you for your review of the Samsung Galaxy S23 Ultra. We welcome your feedback as we continue to give our consumers the best in design and functionality. I've attached some links from our YouTube channel that display some of the amazing features of your new camera. Also, the short film 'Behold', by the acclaimed director Sir Ridley Scott. It was actually filmed with a Samsung Galaxy S23 Ultra! Feel free to contact Samsung Support, also below, if we can be of any additional assistance. Thank you for being a valued customer.
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra: 'Behold' by Sir Ridley Scott – Filmed #withGalaxy | Samsung - YouTube
smsng.us/Samsung-Support
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra: 'Behold' by Sir Ridley Scott – Filmed #withGalaxy | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Just another Samsung
on March 13, 2023
Posted by: Arlette
[This review was collected as part of a promotion.] I use my Samsung for everyday activities.
I was expecting to be able to use it more for my charity events. That will not happen as the camera quality is not much better than my last Samsung. It is a good phone but not any better than what I had. I should have just kept my old device.
I was expecting to be able to use it more for my charity events. That will not happen as the camera quality is not much better than my last Samsung. It is a good phone but not any better than what I had. I should have just kept my old device.
Written by a customer while visiting Samsung US
Customer Rating
5
Solid Phone 100%
on March 13, 2023
Posted by: Rocio111
[This review was collected as part of a promotion.] I have 2 phones and I use my Ultra 23 as more of a work phone. The battery is amazing, lasts me 2-3 days without charging and heavy use. The camera quality is literally out of the world. I just KNOW this will take awesome concerts photos/ videos. Would 100% recommend this phone
Written by a customer while visiting Samsung US