Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Excellent!!
on March 15, 2023
Posted by: Ivari1111
[This review was collected as part of a promotion.] Use my samsung for everyday use and for work. It has allowed me to seamlessly connect all my devices and transition from work to home. This is a fantastic phone for gaming and just about anything else. Fast, reliable, and responsive. Absolutely amazing device, and I'm coming over from apple!
Written by a customer while visiting Samsung US
Customer Rating
5
Huge step up from my note 10
on March 15, 2023
Posted by: Djbrown88
[This review was collected as part of a promotion.] This has not let me down in any way. I thought the size would be way too big but I immediately got used to it.
Written by a customer while visiting Samsung US
Customer Rating
4
This is not much different from 22 Ultra
on March 15, 2023
Posted by: Maidofthelake62
[This review was collected as part of a promotion.] I use my Galaxy 22ULTRA every day. I use it for Kindle app, Google, texting, emails, most importantly, for photography. I was very excited to get this, but have some disappointment. The camera seems to continue to have focus issues as did the 22ULTRA. I almost decided to try iPhone 14 and I am somewhat disappointed I didn't. I had higher expectations for the camera. Everything else works. I do not see many differences between this and 22ULTRA.
Written by a customer while visiting Samsung US
Customer Rating
2
S21 Is Better
on March 15, 2023
Posted by: TruckGirl1362
[This review was collected as part of a promotion.] I had high hopes for this one. I haven't had it long but I'm not sure I'll keep it. Biggest downfalls that I took a star away in the review for are:
The camera quality is the same as my S21 5G phone which was ok, but he camera quality was really talked up when I was looking at this one and it's nothing to get excited about.
The stylus pen is probably handy for some people. I have not found a use for it yet as it does not write very well and has what I would describe as a lag. It also leaves marks on the screen protector, which is a definite negative, and that is with light to normal pressure.
The speaker clarity is awful. That is probably the biggest downfall on this one for me personally. My S21 sounded good even at full volume which was rare that I did that. This is still hard to hear at full volume at times using it for music, videos, or speaker phone.
It does run warm as some people have said but not too unusually hot so I'll leave a review star for that.
All in all, I have not seen or experienced anything with this phone to make me want to recommend it to anyone, especially for how much it costs.
The camera quality is the same as my S21 5G phone which was ok, but he camera quality was really talked up when I was looking at this one and it's nothing to get excited about.
The stylus pen is probably handy for some people. I have not found a use for it yet as it does not write very well and has what I would describe as a lag. It also leaves marks on the screen protector, which is a definite negative, and that is with light to normal pressure.
The speaker clarity is awful. That is probably the biggest downfall on this one for me personally. My S21 sounded good even at full volume which was rare that I did that. This is still hard to hear at full volume at times using it for music, videos, or speaker phone.
It does run warm as some people have said but not too unusually hot so I'll leave a review star for that.
All in all, I have not seen or experienced anything with this phone to make me want to recommend it to anyone, especially for how much it costs.
Response from Samsung USBy Debra, Social & Commerce, March 15, 2023
Howdy TruckGirl1362, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Here's a few differences between the Galaxy S21 5G's camera versus the Galaxy S23 Ultra's camera: The S23 Ultra has a 12.0 MP front camera resolution with its rear camera resolution of 200.0 MP + 10.0 MP + 12.0 MP + 10.0 MP while the Galaxy S21 5G has a 10.0 MP front camera resolution with its rear camera resolution of 12.0 MP + 64.0 MP + 12.0 MP. The Galaxy S23 Ultra is equipped with 5 cameras: a 12MP Selfie Camera, a 12MP Ultra-Wide Camera, a 200MP Wide-angle Camera, a 10MP Telephoto Camera with 10x Optical Zoom and a second 10MP telephoto camera for 3x optical zoom. Low light selfies are AI enhanced for crisp detail and accurate color. Depth mapping enables faster focusing for selfies. And portraits at night are clearly defined thanks to AI-detected depth analysis. Your Galaxy phone's S Pen can be customized with a touch lighter than air. For example, simply wave the S Pen near your screen and the Air view feature will give you a preview of information, images, and so on. You can do this and so much more in S Pen settings, like enabling S Pen unlock, customizing remote commands, or adjusting the pen's shortcuts. Be sure to check out the Samsung articles titled, "Change the S Pen settings on your Galaxy device" for some great information regarding your S Pen. Did you know that you can create a custom sound profile with Adapt sound? Since we all hear sound differently, you have the Adapt sound option available in your settings that allows you to choose the type of sound that works best for you. Be sure to also glance over this Samsung article titled, "Discover the Advanced audio settings on Galaxy devices" for a plethora of information pertaining to enhancing your audio quality on your Galaxy S23 Ultra. Do not think twice about reaching out to Samsung Support if you would like further assistance or if you have any additional feedback to share with us. Thank you for being a highly regarded Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/answer/ANS00077673/ https://www.samsung.com/us/support/answer/ANS00080348/
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on March 15, 2023
Posted by: Eduardodrawlife
[This review was collected as part of a promotion.] I have been using Samsung products for very long time and all I can say , they are the best and this new Phone is the future
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!
on March 15, 2023
Posted by: Chiqui2000
[This review was collected as part of a promotion.] I use the phone for everything from calls, texting, media, camera, and others.
I absolutely love the camera and all its features.
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 15, 2023
Posted by: Lobo22
[This review was collected as part of a promotion.] Great device, I use to video my cars for my car club. It captures great action video of my dogs. The camera is probably my favorite feature, clear clen crips shots. I came from a Note 10, and it is very similar in size and functionality, but updated for better performance. I love my phone.....
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone!
on March 15, 2023
Posted by: Cardi52
[This review was collected as part of a promotion.] This is the best device on the market right now it is my daily device its fast and I can do multiple things with it. I stream alot and also do my daily task has a excellent amount of storage and it large enough not too big. The camera takes really great photos too don't sleep on this phone you'll miss out!
Written by a customer while visiting Samsung US