Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Awesome phone
on March 15, 2023
Posted by: Bkrdiva
[This review was collected as part of a promotion.] I absolutely love my new phone. The camera and picture quality is phenomenal. There are so many cool features and I can't wait to use them.
A definite must have. Much better than the iPhone!
A definite must have. Much better than the iPhone!
Written by a customer while visiting Samsung US
Customer Rating
3
Excellent phone missing a two key features.
on March 15, 2023
Posted by: ThatMichigander
[This review was collected as part of a promotion.] I upgraded from an S10e to the S23 Ultra. I mostly use my phone for taking photos, web browsing, and social media activities on Discord, Telegram, whatsapp, and work to view technical datasheets, CAD drawings, and spreadsheets. The S23U has excelled in most of these areas beyond what my S10e was able to with a few glaring feature omissions
The camera app is noticeably improved and the photos are quite a bit better in all circumstances with the light/dark dynamic range improvement vastly superior. Color and clarity are quite noticeably better than my S10e too. The 3x/10x cameras are a very nice touch for capturing distant shots without all detail being obliterated by digital zoom
The larger screen, while not noticeably better in image clarity or color, its more accurate with my touch inputs. I don't care for the curved edges though and they accidentally pick up my fingers gripping the phone occasionally.
The additional ram, power, and battery capacity are all very helpful in providing a longer and faster web browsing, social media, and document viewing/editing experience over the S10e.
Ironically, there are two features missing that tarnish two stars off this product over the S10e; MicroSD card slot and a 3.5mm audio jack. I got the 1TB S23U model and it has less storage than my S10e which had 128GB + 1TB microSD, only 1TB of storage with no card slot is ridiculous and 4 years later its unacceptable. Having to use a dongle for 3.5mm audio output is very inconvenient.
Response from Samsung USBy Bethany, Social Commerce, March 29, 2023
Hello ThatMichigander... Thank you for your review of the Samsung Galaxy S23 Ultra.
We appreciate your input as we continue to give our consumers the best in design and functionality. We're thrilled you are enjoying the camera with all of its zooming capabilities, and improved battery life! Below I've linked Samsung Support, please reach out if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate your input as we continue to give our consumers the best in design and functionality. We're thrilled you are enjoying the camera with all of its zooming capabilities, and improved battery life! Below I've linked Samsung Support, please reach out if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
I love the phone
on March 15, 2023
Posted by: gsorin
[This review was collected as part of a promotion.] I bought it mostly for the camera and i love it. The quality of the pictures is amazing
Written by a customer while visiting Samsung US
Customer Rating
5
Good to be back
on March 15, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I have love every samsung I've ever had. Last time I opted for the Motorola wing. Beautiful device, and I've never had more problems ever. Definitely convinced me that I'll always use samsung from here out
Written by a customer while visiting Samsung US
Customer Rating
5
IPHONE killer
on March 15, 2023
Posted by: IphoneKiller
[This review was collected as part of a promotion.] This phone is everything you need in a phone and some. Plus, simple to use!
Written by a customer while visiting Samsung US
Customer Rating
5
Great design
on March 15, 2023
Posted by: JoshJosh
[This review was collected as part of a promotion.] I use it for social media and alot for 3D modeling on the go for my business the s-pen makes it super easy and nice to work with 3d modling and for music and entertainment the speakers are so amazing and loud and the screen is clean I love it
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone bad connections
on March 15, 2023
Posted by: DemonStran
[This review was collected as part of a promotion.] I like the phone but it constantly drops the wifi everywhere and is always buffering for games and videos. For a top of the line phone this is not expectable. I am hoping it will be fixed soon in a patch
Response from Samsung USBy Debra, Social & Commerce, March 15, 2023
Hey there DemonStran, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to protect your investment. Samsung Care+ comes in handy for those unanticipated situations in life like leaving your phone behind on the bus, having it stolen from your briefcase, getting your phone soaked from the rain, or dropping it and shattering the screen. With 700+ authorized repair locations nationwide to take your device to, we work hard to you get back to what you love doing most in life. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Check out the Samsung article titled, "Galaxy phone or tablet Wi-Fi connection issues" for some helpful tips you may find beneficial for your situation, linked below. Please do not hesitate to reach out to Samsung Support when you have the time for further assistance and/or troubleshooting. Thank you for being a loyal Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Samsung-Care-Plus https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful screen
on March 15, 2023
Posted by: Diener
[This review was collected as part of a promotion.] I love the size of the crisp screen the not so curved edges and the response is excellent
Written by a customer while visiting Samsung US