Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
3
I was in love at first!
on March 16, 2023
Posted by: Andyman517
[This review was collected as part of a promotion.] So at first I was in love with the Speed,Looks,Camera. But two things that bother me a lot.
1: The battery life is worse of if not the same as my 2 year old S21 Ultra. I had a Samsung rep remotely on both devices at the same time and they were 6% difference in charge capacity and he was on them for 3 -5 hrs. They both drained at the exact same time 6% difference up until about %30 for the 21 then the 23 was at %5. I thought to myself how is this phone supposed to have better battery life? A 2 year old phone versus a new 23 Ultra! Disappointed.
1: The battery life is worse of if not the same as my 2 year old S21 Ultra. I had a Samsung rep remotely on both devices at the same time and they were 6% difference in charge capacity and he was on them for 3 -5 hrs. They both drained at the exact same time 6% difference up until about %30 for the 21 then the 23 was at %5. I thought to myself how is this phone supposed to have better battery life? A 2 year old phone versus a new 23 Ultra! Disappointed.
2: The sound. I have to adjust the sound every time a have something new to watch. Most of the time I'm cranking it almost full blast to hear people. With my 21 Ultra I never had to adjust the sound for anything unless I wanted other people to hear something. The sound also is just not that great to me.
Also I do feel what people say about the sharp corners. Sometimes it does hurt the palm of your hand. I hope another case I'm going to buy has rounded corners for protection and should soften it up.
In the end I wish I kept my 21 Ultra. Battery life was still the same, Sound was amazing, Picture perfect. I lost way to much money for being 2 years old. PS My Youtube video was when I first got it and had not used it really at all yet.
(click to see the video)
Response from Samsung USBy Bethany, Social Commerce, March 29, 2023
Hi Andyman517... We appreciate you taking the time to review the Samsung Galaxy S23 Ultra. Your input is valuable as we continue to innovate and improve on the design and functionality of our products. I've attached some links, as well as a video from our YouTube channel, that should help elongate the battery life of your device. Also below, a link concerning sound quality. Please reach out to Samsung Support if we can be of any additional assistance. Thank you for being a valued customer. -Bethany
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Discover the Advanced audio settings on Galaxy devices (samsung.com)
smsng.us/Samsung-Support
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Discover the Advanced audio settings on Galaxy devices (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Expectations exceeded
on March 16, 2023
Posted by: Jcurt214
[This review was collected as part of a promotion.] Going with the Galaxy S23 Ultra for personal life, as well as work life has been a decision I don't regret. It's fast, delivers exceptional quality videos, and photography, packs a battery that goes strong for longer than other smartphones I have used before it. Connecting to wearables is seamless as well.
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone available!
on March 16, 2023
Posted by: GreenSide
[This review was collected as part of a promotion.] Exceptional performance, fastest phone i’ve ever had. The S23 Ultra is best multi-tasker and it even stays cool while playing games! it’s packed with versatile cameras with incredible zoom and superb night photography. Useful S Pen and connectivity features such as quick share to share anything with supreme quality like 8k pictures and videos even to silly other phones that still use 8 year old messaging. The battery life on this phone is the best i’ve ever had (i had a “max” phone last year) i can get 2 days plus of usage with the 23 Ultra. Lastly the S23 Ultra has a lovely boxy frame and high-quality build with a truly premium feel.
Written by a customer while visiting Samsung US
Customer Rating
5
Fast load times
on March 16, 2023
Posted by: AceBeast
[This review was collected as part of a promotion.] It's a very fast device, going from app to app within at least a couple seconds.
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice phone, great camera
on March 16, 2023
Posted by: rufusfan
[This review was collected as part of a promotion.] Great phone, nice screen, camera and speakers, but if you already own an s22 ultra I'd wait for the next update, not that much difference between them, although I think the battery life is better.
Written by a customer while visiting Samsung US
Customer Rating
5
Always stepping it up!
on March 16, 2023
Posted by: Valdeza937
[This review was collected as part of a promotion.] I've been a causal user for sometime and to know the capability and it's simple use on the majority of the features makes me at ease knowing I can multi task with a dual window page, S pen capabilities and Dex if needed to! Note taking is a big plus and to quickly take notes/ edit with multiple features makes it even better to take notes! I am very impressed with the smooth processing and the longevity of the battery life throughout daily usage and when the phone is not being used, the standby battery life is significantly enhanced. Safe to say a full charge can average a full day without worry. I highly recommend Samsung to all user especially Apple users. Much more useful features that can be utilized in daily operation and 3rd party apps to further enhance thuis powerful phone. Have a great day!
Written by a customer while visiting Samsung US
Customer Rating
5
Picture This
on March 16, 2023
Posted by: Safires
[This review was collected as part of a promotion.] Words really cannot express how much I love the Samsung S23 Ultra. I had been holding off purchasing an upgrade and wow; I'm so glad I did! The quality is outstanding. Quick processor. The camera is phenomenal. I'm still learning new features and if course the stylist, however, you cannot go wrong with this device. I've used it more than any phone I've had before; from emails, app usage, camera, banking, and so much more. The battery in the S23 is supposed to last longer, but I'm not so sure that is true. But with said, I did let the device drain down to 5%, then used a slow cable charge vs the wireless quick charger, which seemed to improve the battery life. If you've been waiting to purchase the perfect phone or camera that has a phone, wait no longer! The Samsung S23 Ultra is here to make your life easier and more fun. Did I mention the camera has 100x zoom? Yes, really. And the photo is actually clear. Taking photos in low light is great too. The device automatically adjust the lighting and color of the photo for you. It makes any amateur look professional. The device itself is sleek and thin enough to slip into a pocket or small purse for the ladies. I recommend the S23 Ultra from novice to proficient user.
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and easy to use
on March 16, 2023
Posted by: S23girl
[This review was collected as part of a promotion.] This is a great phone and easy to use. I love everything about it. Great cameras, great battery life, etc.
Written by a customer while visiting Samsung US