Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
Major upgrade for a former s9+ user
on March 16, 2023
Posted by: Vernobass
[This review was collected as part of a promotion.] I have thoroughly enjoyed the upgrade to the s23 ultra coming from the s9+. The stylus has been a fun addition. The battery life has been what I hoped for. I pre-ordered and received the 2nd gen earbuds (not the pros). I love easily they connect.
Written by a customer while visiting Samsung US
Customer Rating
5
One step closer to perfect
on March 16, 2023
Posted by: Joeherold
[This review was collected as part of a promotion.] I use this phone for everything from gaming to multitasking for work. It can keep up with everything. Apps open and run at lightning speed while games are smooth and don't lag. The cameras are incredible and hard to believe rhe photos are coming from a phone and not a professional camera.
The s pen continues to become more functional and no longer feels like a gimmic or parlor trick. I use it multiple times daily versus forgetting about it like I did on earlier notes and s ultra models.
The screen is beautiful and the phone is huge. It's heavy and can get hard to hold but I need all the screen realistic to watch movies game and go through spread sheets. Get the grip case! Makes holding this thing that much easier.
Love this phone and will never have anything other than a Galaxy S Ultra Model.
Written by a customer while visiting Samsung US
Customer Rating
4
Super fast and nice to look at
on March 16, 2023
Posted by: Hidden
[This review was collected as part of a promotion.] I use my phone for day to day use, to listen to music, directions, calls, etc.
It's super fast compared to my old Note 20 Ultra (which is crazy because that phone I'd already super fast), the pen is more functional as well as that was one of the main things I hoped for. The speakers and 100x zoom are phenomenal, I've never thought we'd get to the point of functional pictures at that zoom level!
For the cons I've had so far, while the camera is great, optimization in apps for dark environments isn't over the top great, it adds significantly more noise and looks meshy when in darker environments, same with Google meets, quality is dependant on lighting (I know it's going to be darker, but it shouldn't mesh my face together) and its annoying at times.
Overall, other than my con, pretty good phone, can't wait to use it more!
Written by a customer while visiting Samsung US
Customer Rating
3
It's Exactly What you expect from Samsung
on March 16, 2023
Posted by: Unicorn
[This review was collected as part of a promotion.] I love my new phone. I struggle with not calling it the Note phone, but that's ok. The crispness of the phone is unlike any other phone! People ask to use my phone for pictures because theirs just don't compare. The only thing I have noticed about this phone is the volume/ speakers are not as loud as the previous ones.
Response from Samsung USBy Debra, Social & Commerce, March 16, 2023
Hello Unicorn, thank you for taking the opportunity to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Please look over the Samsung article titled, "Speaker not working on Samsung phone" for some great troubleshooting information. Make sure that nothing is covering the microphone or speaker on your phone. A poorly placed screen protector or case is one of the most common causes of sound distortions during calls. If you would like further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a dedicated Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new phone
on March 16, 2023
Posted by: DogMom
[This review was collected as part of a promotion.] This was a great upgrade! The speed of the phone is very fast and keeps up with my everyday needs. I also love the cameras and the upgrades that were made for this phone! I can take top quality photos and the night mode is pretty cool to have too.
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great new look & is very fast
on March 16, 2023
Posted by: Cassie1968
[This review was collected as part of a promotion.] I recieved my phone,earbuds& galaxy watch very quickly.I love samsung products.That is all I have every used
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best phones I've ever owned
on March 16, 2023
Posted by: RestlessVentures
[This review was collected as part of a promotion.] Coming from the S21 Ultra the S23 Ultra has been nothing short of an amazing upgrade. The feel of this phone is next level, one of the most rounded feature phone I've ever had. Everything seems to be a step up from my previous Samsung and it looks like this time they listened to alot of previous things that people wanted corrected. The camera is amazing, it's speed and charging seem to be so much faster and the battery lasts longer then my previous phone to where I don't charge it untill the end of the day even with heavy use. I have fallen in love with this phone, Good job Samsung!
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great
on March 16, 2023
Posted by: ChrisM
[This review was collected as part of a promotion.] I buy every other Samsung s series. I bought this one specifically for the camera a d the spen. It does not disappoint. I love the phone.
Written by a customer while visiting Samsung US