Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
I love it
on July 10, 2023
Posted by: Brianpeter
[This review was collected as part of a promotion.] The best phone ever. Excellent Camara.. fast on the internet. Easy to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible camera
on July 8, 2023
Posted by: Stewartsplace
from Grand Junction Colorado
Expertise:Expert
Nice phone with a nice camera just wish the camera would take pictures that were clear and not all grainy!
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Debra, Social Commerce, July 10, 2023
Hello there Stewartsplace,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23, S23+, and S23 Ultra offer incredible camera functions so taking portraits, selfies, and videos are a breeze. You can zoom in or out with a tap, improve the resolution on your photos with the AI Image Enhancer, and even take photos and videos in total darkness using the S23 series’ Nightography mode. The Gallery app can also arrange your photos into personalized stories for you! Check out the article I have linked below titled, "The best camera features on your Galaxy S23" for more information about how great your camera really is. I also have included your user manual to your Galaxy S23 Ultra, just in case you wanted to get to know all of the features and settings of your devices a bit more intimately. Let us know if you would like any further assistance by contacting Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091862/
https://www.samsung.com/us/support/downloads/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23, S23+, and S23 Ultra offer incredible camera functions so taking portraits, selfies, and videos are a breeze. You can zoom in or out with a tap, improve the resolution on your photos with the AI Image Enhancer, and even take photos and videos in total darkness using the S23 series’ Nightography mode. The Gallery app can also arrange your photos into personalized stories for you! Check out the article I have linked below titled, "The best camera features on your Galaxy S23" for more information about how great your camera really is. I also have included your user manual to your Galaxy S23 Ultra, just in case you wanted to get to know all of the features and settings of your devices a bit more intimately. Let us know if you would like any further assistance by contacting Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091862/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT features!
on July 6, 2023
Posted by: MikeyMike517
from Mason, MI
Expertise:Intermediate
The battery seems to get hot really quick but other then that flawless device
Features
4
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
good and bad
on July 4, 2023
Posted by: jethro
Expertise:Intermediate
needs SD slot. Should come with charger and compatible 45w cable for the price !
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
1
Response from Samsung USBy Debra, Social Commerce, July 5, 2023
Hi Jethro,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometime in 2021, Samsung began to no longer include wall chargers with the purchase of its phones. With so many people already having compatible charging blocks from previous devices, we strive to lead a sustainable future by minimizing environmental impact. Wall chargers are sold separately if you do not have a compatible charging block laying around. Although the Galaxy S23 Ultra lacks expandable storage options, it is available in 3 storage options: 256GB, 512GB and 1TB with an 8GB or 12GB RAM. Samsung Cloud, Google Drive, and Microsoft OneDrive are a few cloud based storage options that are available to you, if needed. Check out the Samsung article titled, "Manage storage on your Galaxy S23 series phone" for more great information regarding storage options on your device. Do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091942/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Sometime in 2021, Samsung began to no longer include wall chargers with the purchase of its phones. With so many people already having compatible charging blocks from previous devices, we strive to lead a sustainable future by minimizing environmental impact. Wall chargers are sold separately if you do not have a compatible charging block laying around. Although the Galaxy S23 Ultra lacks expandable storage options, it is available in 3 storage options: 256GB, 512GB and 1TB with an 8GB or 12GB RAM. Samsung Cloud, Google Drive, and Microsoft OneDrive are a few cloud based storage options that are available to you, if needed. Check out the Samsung article titled, "Manage storage on your Galaxy S23 series phone" for more great information regarding storage options on your device. Do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091942/
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is good 👍
on July 2, 2023
Posted by: Chamsoudine
Samsung is the best phone good friend Samsung galaxy Samsung 3
Written by a customer while visiting Samsung US
Customer Rating
5
Nice
on June 30, 2023
Posted by: Jeewa
I bought this two days ago. Very happy to have this phone.
Written by a customer while visiting Samsung US
Customer Rating
4
Great customization Great cameras. Great battery
on June 26, 2023
Posted by: Tyler
from Oregon OR
Expertise:Expert
I bought this 23 ultra It is way better than my iPhone 14 pro Max. I recently got the pixel 7 pro. Got bored of it and went with the 23 ultra 512 gb It does everything that my iPhone 14 pro Max does but better and it really helps because I use it for work the display is better. The camera is better. The battery life is better and I can connect my phone to a computer. That helps a lot with work but there is a draw back not having a SD card slot
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Response from Samsung USBy Social Commerce, November 13, 2024
Thank you for reaching out to us, Tyler. We greatly value your feedback and are thrilled to hear that you have enjoyed the enhanced display quality, superior camera performance, improved battery life, and the ability to connect to a computer for easier work-related tasks on the S23 Ultra. The S23 Ultra offers many fantastic features, including Multi Control. When inspiration strikes, you can sync your phone and PC for a seamless experience. Without having to switch your mouse, keyboard, or touchpad, you can drag and drop, copy and paste, and type on both devices, allowing for the most efficient screen time yet. One UI maximizes customization, allowing you to pick almost every detail, including video lockscreens and custom widgets. Once again, we appreciate your feedback and noted your concern about the SD card slot. If you have concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Battery drainage
on June 25, 2023
Posted by: JennForest
[This review was collected as part of a promotion.] Only a few months in use, it has very bad battery, there must be a drainage issue
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 26, 2023
Hey there JennForest, we are so grateful to you for taking the time to share your thoughts with us on your Samsung Galaxy S23 Ultra. We sympathize with your need for all day battery life and want to help you make the most of your device. The Samsung Galaxy S23 Ultra does come equipped with a 5000 mAh adaptive battery. The more you let your battery drain down the quicker it learns your usage habits and adjusts the consumption to maximize the life. Given the information you have provided this may not be your experience, and for your convenience we have included links to the Samsung Support Team and warranty information for your device. They can help you ascertain the best course of action and options that are available to you. We appreciatee you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US