Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
4
Great product
on August 21, 2023
Posted by: 11305221
[This review was collected as part of a promotion.] I don't have any issues with the phone although it does tend to get hot at times
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The features and cameras are amazing.
on August 21, 2023
Posted by: Chris0777
[This review was collected as part of a promotion.] I absolutely love the camera and the look of this phone. The cabalilities
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. Just a need design to the phone
on August 21, 2023
Posted by: SgtBane
[This review was collected as part of a promotion.] Just update phone design, camera and apps. Step outside the box on the S25 Ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Battery and performance KING!
on August 21, 2023
Posted by: ReckIess
[This review was collected as part of a promotion.] My phone is heavily used all day (9-5) for texting, emailing, and phone calls. Battery is so good that I use the battery saver option that locks to 85% and still will end at 5:30-6ish with 40 percent. Then at home I can watch videos and sketch and put it on the charger with 15-20 percent still in the tank. Can't kill this thing!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Product is great when new but declines quickly
on August 21, 2023
Posted by: Js1990
[This review was collected as part of a promotion.] Phone was absolutely awesome for the first couple of months. As time goes on the phone slows and doesnt load as fast as it use too. Even after freeing up memory and reseting the phone it is still fairly slow. The speakers were awesome at first and still are ok but are crackley.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Hey there Js1990,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 Ultra has been updated with the most current version of software. I have linked your software update before for your easy access. If you find yourself running low on storage for your device, I recommend taking a look at the article titled, "Manage storage on your Galaxy S23 series phone" that outlines your cloud-based storage options to help you alleviate your device slowing down prematurely. That article has also been linked below for you. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. "Speaker not working on Samsung phone" has some troubleshooting steps that you can conduct when you have the free time to help you resolve what you have been experiencing with your device's speakers. Please do not hesitate to contact Samsung Support if you would like further assistance after reviewing the provided resources. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 Ultra has been updated with the most current version of software. I have linked your software update before for your easy access. If you find yourself running low on storage for your device, I recommend taking a look at the article titled, "Manage storage on your Galaxy S23 series phone" that outlines your cloud-based storage options to help you alleviate your device slowing down prematurely. That article has also been linked below for you. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. "Speaker not working on Samsung phone" has some troubleshooting steps that you can conduct when you have the free time to help you resolve what you have been experiencing with your device's speakers. Please do not hesitate to contact Samsung Support if you would like further assistance after reviewing the provided resources. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great over all phone camera, speed scree
on August 21, 2023
Posted by: Crowlove
[This review was collected as part of a promotion.] I use my phone in all aspects of my life. Work, entertainment and research.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone on the market
on August 21, 2023
Posted by: Fattruckerchad
[This review was collected as part of a promotion.] I use my phone for everything. Photos, games, music, TV, navigation, definitely my lifeline. Camera is better than my digital camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Favorite
on August 21, 2023
Posted by: Coolsomemury
[This review was collected as part of a promotion.] Absolutely amazing device
Everything form...streaming, gaming to simpe internet surfing is smooth and easy
Everything form...streaming, gaming to simpe internet surfing is smooth and easy
Value
5
Written by a customer while visiting Samsung US