Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
5
This product has the best customization ive seen.
on August 21, 2023
Posted by: shibetheinu
[This review was collected as part of a promotion.] I love my samsung because I can download APK files on it, unlike apple. It takes amazing pictures and the customization on it is unmatched. I love to use its splitscreen feature and the amount of storage it has is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is absolutely one of the best I had
on August 21, 2023
Posted by: AnimeLover22
[This review was collected as part of a promotion.] I mostly use the phone for my anime, and some games but I usually use the s pen. A lot because it is so fun oh this is my first ultra phone too. So coming from pixel it was a big adjustment. But it was worth it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The phone when purchased brand new glitched.
on August 21, 2023
Posted by: ReeseB
[This review was collected as part of a promotion.] Missed calls, text, media and other notifications. When phone was purchased brand new. Over heats. Great with all other amenities.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Hey ReeseB,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. When you have some free time in your schedule, please look over the articles that I have linked below for you titled, "Keep your Galaxy devices at its normal operating temperature," "Messages on Samsung phone are slow, do not send, or cannot be received," and "Galaxy phone is unable to make or receive calls" for some troubleshooting steps that you can conduct in order to help resolve what you have been experiencing with your Galaxy S23 Ultra's connectivity. Feel free to contact Samsung Support afterwards if you would like further assistance and/or help troubleshooting your Galaxy devices. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. When you have some free time in your schedule, please look over the articles that I have linked below for you titled, "Keep your Galaxy devices at its normal operating temperature," "Messages on Samsung phone are slow, do not send, or cannot be received," and "Galaxy phone is unable to make or receive calls" for some troubleshooting steps that you can conduct in order to help resolve what you have been experiencing with your Galaxy S23 Ultra's connectivity. Feel free to contact Samsung Support afterwards if you would like further assistance and/or help troubleshooting your Galaxy devices. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung phone crashes alot
on August 21, 2023
Posted by: Mikey0903
[This review was collected as part of a promotion.] This phone would be great if the phone didn't crash all the time
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Hello Mikey0903,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 Ultra has been updated with the most current version of software. For your convenience, I have included the link for your software update below. Feel free to contact Samsung Support if you would like any additional assistance. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 Ultra has been updated with the most current version of software. For your convenience, I have included the link for your software update below. Feel free to contact Samsung Support if you would like any additional assistance. Thank you for being a steady Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent battery life and performance.
on August 21, 2023
Posted by: BurlierAdmrl
[This review was collected as part of a promotion.] My primary use for this device is for traveling. With its excellent battery life I can travel without worry. Also, it's camera is able to bring the nature back with me to my home and family. This device simply cannot get better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!
on August 21, 2023
Posted by: JasonLovesS23U
[This review was collected as part of a promotion.] Ive only had this phone for a few months, but it has proved in greatness with durability, battery life, and screen quality. Overall I love the phone and couldnt ask for anything better
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Consistency
on August 21, 2023
Posted by: Life2btrue
[This review was collected as part of a promotion.] Its has great battery life. Not a lot of flaws... but there are some....for example... not bring ablr to use 5G UC all the time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone by far!
on August 21, 2023
Posted by: Mabb36
[This review was collected as part of a promotion.] This phone has everything I've been looking for: great camera, ability to make it more like what I want with images, apps and storage features.
I love the directors cut camera feature cause it makes my images and videos way more professional looking. Not to mention the pen!! I can't imagine grocery shopping without it!!
I love the directors cut camera feature cause it makes my images and videos way more professional looking. Not to mention the pen!! I can't imagine grocery shopping without it!!
Value
5
Written by a customer while visiting Samsung US