Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Average customer rating
4.9
(16,873 Reviews)
Rating breakdown 16,873 reviews
5 Stars
14,884
4 Stars
1,719
3 Stars
201
2 Stars
52
1 Star
17
88%of customers recommend this product.
(
45 out of
51)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 512GB (Unlocked) - Green
Customer Rating
3
Product is decent, needs some more work processor.
on August 21, 2023
Posted by: Smileymom
[This review was collected as part of a promotion.] The camera is great to use once you get the hang of it. You have to play with it for it to work great! The speed of the phone overall is okay, it glitches quite a bit. Has nothing to do with service of the product. The screen cracked very easily, and is overly expensive to fix. I don't like the curved screen for this reason.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Howdy Smileymom,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your Galaxy S23 Ultra has been updated with the most current version of software, linked below. The Galaxy S23 Ultra has an Armor Aluminum Frame, Corning Gorilla Glass Victus 2, and it is Water/Dust Resistant in up to 1.5 meters of freshwater for up to 30 minutes, based on an IP68 rating, making this one durable device! We also offer Samsung Care+ for eligible devices that would extend physical damage coverage to your devices. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an impromptu dip in the pool with your phone, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to nationwide, helps you get back to what you love most in life. Talk about peace of mind! If you would like to share any additional feedback with us, please reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/smartphones/galaxy-s23/specs/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your Galaxy S23 Ultra has been updated with the most current version of software, linked below. The Galaxy S23 Ultra has an Armor Aluminum Frame, Corning Gorilla Glass Victus 2, and it is Water/Dust Resistant in up to 1.5 meters of freshwater for up to 30 minutes, based on an IP68 rating, making this one durable device! We also offer Samsung Care+ for eligible devices that would extend physical damage coverage to your devices. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an impromptu dip in the pool with your phone, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to nationwide, helps you get back to what you love most in life. Talk about peace of mind! If you would like to share any additional feedback with us, please reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/smartphones/galaxy-s23/specs/
Written by a customer while visiting Samsung US
Customer Rating
5
Insane top tier device!
on August 21, 2023
Posted by: LegolasXVI
[This review was collected as part of a promotion.] Love this phone. Amazing camera. Fantastic performance. Bright, accurate screen. Great feel in the hand. If I had one request it'd be that they offer a flat screen version but not an issue so not worth deducting a star, just something I'd like to see in the future. Best device I've owned!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on August 21, 2023
Posted by: RLS224
[This review was collected as part of a promotion.] Photos are amazing. Call quality is really good. I have had nearly all of the Galaxy series and it keeps getting better
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on August 21, 2023
Posted by: Panda008
[This review was collected as part of a promotion.] Love this phone, screen works well for my streaming gaming needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on August 21, 2023
Posted by: Ticinel
[This review was collected as part of a promotion.] I use my phone mainly for personal use. Email, social media, gaming. It works great and I love the pictures and videos it takes.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is the best yet!
on August 21, 2023
Posted by: Tuti0220
[This review was collected as part of a promotion.] I am a Samsung lover because I truly trust their products. From my phone to my smart watch, ear buds to my TV, this is a brand I can count on. Now a day, as a consumer you do realize that there aren't a high number of companies which care about customer service.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S23 Ultra
on August 21, 2023
Posted by: Mastrshake55
[This review was collected as part of a promotion.] I have 2 kids under the age of 5, so camera is the most important feature to me. Between the amazing detail the S23Ultra captures, to the video options and different shooting modes, I can capture every moment of my kids lives in perfecr detail. I have Google Photo albums for both of my children that all of their moments go into, so when they are older they have digital photo albums of their lives. My Samsung phone allows me to ceeate those memories for them and myself and my wife
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone samsung galaxy 23
on August 21, 2023
Posted by: Samsung01
[This review was collected as part of a promotion.] The phone is durable, takes excellent pictures and videos and watching YouTube or movies on it feels like a movie theater in your hands.
Value
5
Written by a customer while visiting Samsung US