Customer reviews from bose.com
Bose - Refurbished Excellent - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Alpine Sage
Average customer rating
4.7
(480 Reviews)
Rating breakdown 480 reviews
5 Stars
391
4 Stars
51
3 Stars
20
2 Stars
10
1 Star
8
Customer Reviews for Bose - Refurbished Excellent - SoundLink Flex (2nd Gen) Portable Bluetooth Speaker with Waterproof/Dustproof Design - Alpine Sage
Customer Rating
1
on July 18, 2026
Posted by: trakay
Gender:Female
I'm very unhappy. I never received the product and UPS left a post it on my door that the investigation is closed. I did purchase an extended warranty. I'm going to check on that as well. But as of now, I guess I'm out of luck. It really stinks. I was truly looking forward to trying this product.
Response from bose.comBy Customer Support, July 18, 2026
Hi there, thank you for sharing your feedback. We are incredibly sorry to hear that you never received your SoundLink Flex (2nd Gen), especially since you were so excited to try it out.
We absolutely want to make this right for you. Since the UPS investigation has closed, please reach out directly to our Bose Customer Support team at your earliest convenience. If you can have your original Bose order number and any documentation from UPS handy, our team will be able to look into this immediately to find a solution for you.
Please contact us directly at https://bose.life/4weVRLA, so we can help.
Daisy - Customer Support
We absolutely want to make this right for you. Since the UPS investigation has closed, please reach out directly to our Bose Customer Support team at your earliest convenience. If you can have your original Bose order number and any documentation from UPS handy, our team will be able to look into this immediately to find a solution for you.
Please contact us directly at https://bose.life/4weVRLA, so we can help.
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
on July 17, 2026
Posted by: Bojo
Connectivity usually takes 4 or 5 tries to link with second Bose device & my Apple Music app.
Response from bose.comBy Customer Support, July 17, 2026
Hi there, thank you for sharing this with us, and we're sorry for the frustration with getting your SoundLink Flex (2nd Gen) linked up with your second Bose speaker and Apple Music. That kind of repeated back-and-forth definitely shouldn't be the norm, and we want to help get this sorted.
We've put together some troubleshooting steps that should help improve the connection reliability you can find them here:
https://bose.life/4wJ4rlt
Gem - Customer Support
We've put together some troubleshooting steps that should help improve the connection reliability you can find them here:
https://bose.life/4wJ4rlt
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Lame marketing tricks doesn’t pair with 1 gen
on July 17, 2026
Posted by: Doncoxpots
I was so bummed it won’t pair with my 1 gen speaker so lame marketing tricks , rented to return it
Response from bose.comBy Customer Support, July 17, 2026
Hi, thank you for sharing your feedback on the Bose SoundLink Flex Portable Speaker (2nd Gen). We appreciate you giving it a try and sharing your experience with us. We understand you were looking to use it alongside your existing speaker setup.
The SoundLink Flex (2nd Gen) was designed to deliver impressive portable audio with clear, balanced sound, durability for outdoor use, and enhanced connectivity features with compatible Bose speakers.
For future reference, while the Bose SoundLink Flex Portable Speaker (2nd Gen) isn't compatible with the first-generation SoundLink Flex for speaker grouping, it can be connected with other compatible models, including the SoundLink Flex Portable Speaker (2nd Gen), SoundLink Max Portable Speaker, SoundLink Micro Portable Speaker (2nd Gen), and SoundLink Plus Portable Speaker.
We appreciate you giving it a try, and if you ever purchase another Bose product in the future and need any assistance, please feel free to reach us at https://bose.life/contactus and we'll be more than happy to help.
Rein - Customer Support
The SoundLink Flex (2nd Gen) was designed to deliver impressive portable audio with clear, balanced sound, durability for outdoor use, and enhanced connectivity features with compatible Bose speakers.
For future reference, while the Bose SoundLink Flex Portable Speaker (2nd Gen) isn't compatible with the first-generation SoundLink Flex for speaker grouping, it can be connected with other compatible models, including the SoundLink Flex Portable Speaker (2nd Gen), SoundLink Max Portable Speaker, SoundLink Micro Portable Speaker (2nd Gen), and SoundLink Plus Portable Speaker.
We appreciate you giving it a try, and if you ever purchase another Bose product in the future and need any assistance, please feel free to reach us at https://bose.life/contactus and we'll be more than happy to help.
Rein - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Better Features!
on July 16, 2026
Posted by: Top Cat
Gender:Male
Length of ownership:3 months
Great sounds and I love the mobility of the unit being able to be placed and continue to provide great sound quality!
Written by a customer while visiting bose.com
Customer Rating
5
great sound
on July 15, 2026
Posted by: Tbone
It is a bose and I have always been a fan and never been disappointed
Written by a customer while visiting bose.com
Customer Rating
4
Battery life
on July 15, 2026
Posted by: Precious
Gender:Female
Length of ownership:1 month
I brought this Bose Flex speaker A month and a half ago Very good sound Easy to take around I do have one issue it says it's up to 12 hours of battery life I guess But it seemed like mine's only lasts for about four hours and then it go down That's the only issue I have And that's the bad issue So I don't know if there's something wrong with mines I'm gonna have to call those Thank you
Written by a customer while visiting bose.com
Customer Rating
5
Great in Stereo!!!
on July 14, 2026
Posted by: Rich
Great units, the bass and treble response are excellent. I bought 2 as I cannot live without stereo and both units updated their firmware fairly quickly and the stereo imaging was excellent and the stereo setup was very easy. Really great product. Will see how the batteries do but the volume was more then acceptable and I like it loud !!
Written by a customer while visiting bose.com
Customer Rating
4
Great little speaker!
on July 14, 2026
Posted by: Ravenette
Gender:Female
I bought this speaker a few weeks ago and have used it several times since. The sound quality is amazing, it connects easily, I just downloaded the app and I was connected. Seems pretty durable and definitely portable, love that you can hang it; it’s such a cute little speaker (peach color). Only gave 4 stars because the battery life is not that great. Lasted like 4-5 hours and died, thought I’d get a longer battery time. I just need to remember to carry my charger when I take it to the pool or out and about.
Written by a customer while visiting bose.com