Customer reviews from sharkninja.com
Ninja - Thirsti Sparkling & Still Drink System - Black
Average customer rating
4.4
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
180
4 Stars
29
3 Stars
9
2 Stars
9
1 Star
17
89%of customers recommend this product.
(
147 out of
165)
Customer Reviews for Ninja - Thirsti Sparkling & Still Drink System - Black
Customer Rating
5
Great way to get your water!
on January 13, 2026
Posted by: Jk91199
Excellent way to get more water. My kids bought me this for Christmas present so I could get more water. It’s great to see the many combinations of flavors that you can create. Plus you get the option to make it flat or with the level of carbonation that you desire.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love love love
on January 9, 2026
Posted by: danik
from Pennsylvania
Gender:Female
I love this! It is helping my soda cravings so much, way less spending to get them and sugar consumed
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Didn’t Last Long
on January 6, 2026
Posted by: The capt
from Washington
Quit working after only a few months of use. Too expensive for it too break so quickly.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 7, 2026
Hi There,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue you’ve experienced with your Ninja Thirsti Drink System.
For further assistance, please use our troubleshooting link: https://support.sharkninja.com/article/WC1000-Series-Ninja-Thirsti-Drink-System-Troubleshooting-Guide. If troubleshooting does not resolve the issue, the guide will direct you to our Customer Support team for additional help.
Kind regards,
Ninja Kitchen US
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue you’ve experienced with your Ninja Thirsti Drink System.
For further assistance, please use our troubleshooting link: https://support.sharkninja.com/article/WC1000-Series-Ninja-Thirsti-Drink-System-Troubleshooting-Guide. If troubleshooting does not resolve the issue, the guide will direct you to our Customer Support team for additional help.
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Disappointed
on December 29, 2025
Posted by: Gris55
Gender:Female
This is my second thirsty that has stopped dispensing flavor , unfortunately it’s now out of warranty so ninja will not replace. Offered 30% on a third unit which i will pass as its a defect that i read many people have had . Really disappointed with ninja as i own many of their products and have had issues with a few . Time to move on to a different company.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 2, 2026
Hi Gris,
Thank you for your feedback. We’re so sorry to hear about your experience with the Thirsti unit. It’s incredibly frustrating to have the same issue happen twice, especially as a loyal Ninja customer who owns multiple products. We truly appreciate you sharing this feedback with us, and we understand your disappointment. Your comments about the recurring defect and overall experience are very important, and we’ll make sure they’re passed along to the relevant teams for review.
Kind Regards,
Ninja Kitchen US.
Thank you for your feedback. We’re so sorry to hear about your experience with the Thirsti unit. It’s incredibly frustrating to have the same issue happen twice, especially as a loyal Ninja customer who owns multiple products. We truly appreciate you sharing this feedback with us, and we understand your disappointment. Your comments about the recurring defect and overall experience are very important, and we’ll make sure they’re passed along to the relevant teams for review.
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting sharkninja.com
Customer Rating
5
on December 25, 2025
Posted by: Stacyg7
Gender:Female
I just got this and it is great. I like that you can combine flavors. Definitely will recommend to my friends
Written by a customer while visiting sharkninja.com
Customer Rating
1
Doesn’t Work For Long…
on December 9, 2025
Posted by: Karlann49
from Oswego, IL
Gender:Female
I have purchased two ninja thirsti machines. The first one lasted for about 100 drinks before it stopped dispersing the flavoring. We tried to clean it and follow online advice but nothing worked. I purchased another one and it too stopped working after making maybe 30 drinks - same problem! We even purchased new flavor pods to ensure they weren’t the issue. The machines were kept clean and we removed the flavor pods when not in use. Pretty sad that this seems to be a common issue.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 10, 2025
Hi Karlann,
Thank you for sharing your experience. It’s frustrating to have two machines stop working after such a short time, especially after taking steps to keep them clean and using new flavor pods. We’d really like the chance to review this further and assist you. Please give us a call at 1-800-365-0135 so our team can look into it. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen.
Thank you for sharing your experience. It’s frustrating to have two machines stop working after such a short time, especially after taking steps to keep them clean and using new flavor pods. We’d really like the chance to review this further and assist you. Please give us a call at 1-800-365-0135 so our team can look into it. Our hours are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen.
Written by a customer while visiting sharkninja.com
Customer Rating
1
No taste
on November 25, 2025
Posted by: Anonymous
from Greenville MI
Gender:Male
Wife bought this 1-2 years ago and it never gets used it just sits on the counter so I tried to use it and the flavor just isn’t there when trying to sand make something not worth the money
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 26, 2025
Hello,
Thank you for taking the time to provide your feedback.
We’re disappointed to hear about your experience with the Ninja Thirsti. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this. You can also visit our support page via the link below for tips and tricks.
https://support.sharkninja.com/global-search/WC1001
Our team is available:
📞 Monday to Friday: 9 am– 9 pm. ET
📞 Saturday: 9 am– 6 pm. ET
Kind regards,
Ninja Kitchen
Thank you for taking the time to provide your feedback.
We’re disappointed to hear about your experience with the Ninja Thirsti. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this. You can also visit our support page via the link below for tips and tricks.
https://support.sharkninja.com/global-search/WC1001
Our team is available:
📞 Monday to Friday: 9 am– 9 pm. ET
📞 Saturday: 9 am– 6 pm. ET
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Odd after taste
on November 17, 2025
Posted by: Tabbytank
All of the flavors have an odd taste I think it’s the sugar they use even tried soda stream flavors an they are odd also
Response from sharkninja.comBy SharkNinja, November 18, 2025
Hello there,
Thank you for taking the time to leave a review.
We’re devasted to hear that the flavors didn’t meet your expectations. Taste can vary based on sweeteners and ingredients, and we appreciate you letting us know your thoughts. Your input is valuable and helps us improve our products. If you do require further assistance, We kindly invite you to reach out to our team via phone at 1-855-427-5130 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re devasted to hear that the flavors didn’t meet your expectations. Taste can vary based on sweeteners and ingredients, and we appreciate you letting us know your thoughts. Your input is valuable and helps us improve our products. If you do require further assistance, We kindly invite you to reach out to our team via phone at 1-855-427-5130 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com