Customer reviews from kingsford.com
Kingsford - Match Light Charcoal Briquettes 12 lb
Average customer rating
4
(1,071 Reviews)
Rating breakdown 1,071 reviews
5 Stars
682
4 Stars
132
3 Stars
26
2 Stars
32
1 Star
199
80%of customers recommend this product.
(
811 out of
1,019)
Customer Reviews for Kingsford - Match Light Charcoal Briquettes 12 lb
Customer Rating
1
Doesn't light instantly
on October 1, 2021
Posted by: Jerry 1978
from Montana
Gender:Male
I bought this a week ago. Isn't lighting instantly at all
No, I would not recommend this to a friend.
Response from kingsford.comBy Alexandrea M, The Kingsford Team, October 4, 2021
Thanks for reaching out to us, and we're sorry to hear our Match Light Charcoal failed to light as quickly as expected. So we can learn more about your experience, please give us a call at 800-232-4745 and provide reference number 211004-001058. We hope to hear from you soon.
Written by a customer while visiting kingsford.com
Customer Rating
3
DIssapointed
on September 6, 2021
Posted by: tigrcrek
from oakdale california
Gender:Female
I used this product three times and when I went to use it for the fourth time(and I had a guest here) the product didnt light up, I had no lighter fluid(match light ) so I had to go and unwrap my large 6 person grill and fire that up to make dinner for two...whats up with this product ......
No, I would not recommend this to a friend.
Written by a customer while visiting kingsford.com
Customer Rating
1
Did not light
on September 5, 2021
Posted by: Wittengirl82
from Ralls Tx
Gender:Female
I bought this a few weeks ago and it did not light like it says on the bag. I went through almost a box of matches. Had to go to store to get different charcoal and lighter fluid.
No, I would not recommend this to a friend.
Response from kingsford.comBy Alexandrea M, The Kingsford Team, September 7, 2021
Thanks for letting us know this happened, and we’re sorry to hear that your Match Light didn’t ignite properly. Our team takes lighting seriously, and we’re glad you let us know. Several factors could lead to your charcoal not igniting as expected, including a tear or small opening in the bag or exposure to moisture or heat. Please be sure you re-close the bag after each use and keep it somewhere cool and dry. Also, check to see if you’re using an older bag (Match Light’s shelf life is 1-2 years when stored properly). We want our grillers to have an excellent experience every time, and we expect the next bag you use will work great. So we can make this up to you, please give us a call at 800-232-4745 and provide reference number 210907-000829. Hope to hear from you soon.
Written by a customer while visiting kingsford.com
Customer Rating
2
Fluid taste!
on September 3, 2021
Posted by: Lea jenine
from Lackawanna, ny
Gender:Female
I generally use the original Kingsford briquettes, that require fluid. I've NEVER had a problem with the original, and love it. Just last night, I decided to barbeque a rack of ribs, and a pack of chicken thighs. My mouth was drooling at the thought of this dinner. Come to find out I needed more charcoal. Ran out & Tried the match light for the first time. I will say that it did light, without any problem, so that was convenient and why I gave it 2 stars.. The smell of the fluid was rather strong, upon opening the bag, but it kind of made sense if it doesn't require fluid, right? Right. So, I carried on. Lit the grill and waited a good 25 mins until the charcoal was coated over with ash, and I felt like any fluid would be burned off! Wrong! My entire dinner was sadly ruined. Everything tasted like fluid, despite waiting. I've always turned to Kingsford, and had high hopes for the match light experience. Unfortunately after this experience, I can't say I'll ever try it again. Literally wasted a whole rack of ribs, pack of chicken thighs, and I have about half a bag of the match light left, that I don't see me using again. I'm sorry to be this person, but I have to keep it real.
No, I would not recommend this to a friend.
Response from kingsford.comBy Alexandrea M, The Kingsford Team, September 7, 2021
Thanks for letting us know that your BBQ ended up tasting like lighter fluid this time, Lea. Although it's difficult to say exactly what caused the lighter fluid taste, there are a few practices that might cause this to happen. Since the briquets are already treated with lighter fluid, sufficient time must be allowed for the fluid to burn off. If the briquets aren't mostly ashed over or the flame hasn't died down before food is placed on the grill, the food can pick up a lighter fluid taste. For the same reason, adding Match Light to a fire after cooking has begun will produce a lighter fluid taste in the food, as will using too much Match Light. We'd love the opportunity to make this up to you and ask that you give us a call. We can be reached at 800-232-4745 using reference number 210907-000670. We look forward to speaking with you.
Written by a customer while visiting kingsford.com
Customer Rating
1
Going back to either gas or charcoal and fluid
on August 29, 2021
Posted by: Chrissie
from Reading, PA
Gender:Female
I'm on my 3rd bag of Matchlight and have only had 1 good experience. I've stored as directed and followed instructions for use. I'm done. I've been trying for 30 minutes to get it to light with no success. No wind and dry charcoal. The concept is great but it still needs work. I don't recommend this product at all.
No, I would not recommend this to a friend.
Response from kingsford.comBy Alexandrea M, The Kingsford Team, August 30, 2021
Thanks for contacting us, Chrissie, and we’re sorry to hear that our Match Light didn’t ignite properly. Our grill team takes charcoal lighting seriously and would like to offer the following tips in case you're not already familiar with them. Several factors could lead to your charcoal not igniting as expected, including a tear or small opening in the bag or exposure to moisture or heat. Please be sure you re-close the bag after each use and keep it somewhere cool and dry. Also, check to see if you’re using an older bag as our Match Light’s shelf life is 1-2 years when stored properly. In the meantime, we'd love to further speak with you. Please give us a call at 800-232-4745 and provide reference number 210830-000406. We look forward to hearing from you.
Written by a customer while visiting kingsford.com
Customer Rating
1
Caution
on August 14, 2021
Posted by: Tiki
from Tulare, Ca
On the 4th of July we had a bag self ignite. It was not near a heat source, but was in the sun. It caught the house on fire. we put the fire out but had to replace garage door, the jam and electrical. I will never buy this charcoal again.
No, I would not recommend this to a friend.
Response from kingsford.comBy Alexandrea M, The Kingsford Team, August 16, 2021
Hello, and thanks for reaching out to us. We're sorry to hear this happened, and we'd like to speak with your further. Please give us a call at 800-232-4745 and provide reference number 210816-000777. We hope to hear from you soon.
Written by a customer while visiting kingsford.com
Customer Rating
1
Beyond disappointing
on July 30, 2021
Posted by: Willie58
from Adirondacks, NY
Gender:Female
I rented a camp in the Adirondacks and when I arrived,I discovered the grill was charcoal. So naturally I picked up a bag of match light because of Kingsford's exceptional reputation. In hindsight, I should have gone with the no name brand. It took at least 10 minutes to get the charcoal lit because it kept going out. Then it took well over 30 minutes for the coals to turn gray. I can deal with that but then my food tasted like lighter fluid. I had to drive to the closest town about 15 miles away to get something for dinner because the meal I grilled was inedible.
Response from kingsford.comBy Ashlee M. , The Kingsford Team, July 30, 2021
Thanks for sharing your review of our Match Light Charcoal, Willie. We're sorry to discover that it didn't light easily for you and that it left behind an unexpected taste with your meal. This certainly isn't the grilling experience we want for you, and we'd like to make it better. At your convenience, please call us at 800-232-4745 and provide reference number 210730-000820. We look forward to helping you soon.
Written by a customer while visiting kingsford.com
Customer Rating
1
Bring backup lighter fluid
on July 14, 2021
Posted by: Apps
from Chicago, Il
Gender:Male
I bought a bag of Match Light to take a baseball game to tailgate beforehand. We could not get the coals to light. We even tried burning part of the bag to ignite the coals. Still didn’t work. We ended up eating the overpriced food in the ballpark spending about $150 rather than the good food we brought.
No, I would not recommend this to a friend.
Response from kingsford.comBy Victoria C., The Kingsford Team, July 16, 2021
We appreciate you sharing your grilling experience with us, and we're sincerely sorry to learn that our Match Light Charcoal had difficulties lighting this time. So we can make it up to you, please reach out to us directly at 800-232-4745 with reference number 210716-000220. We hope to hear from you soon.
Written by a customer while visiting kingsford.com