Customer reviews from kingsford.com
Kingsford - Match Light Charcoal Briquettes 12 lb
Average customer rating
4
(1,071 Reviews)
Rating breakdown 1,071 reviews
5 Stars
682
4 Stars
132
3 Stars
26
2 Stars
32
1 Star
199
80%of customers recommend this product.
(
811 out of
1,019)
Customer Reviews for Kingsford - Match Light Charcoal Briquettes 12 lb
Customer Rating
5
I love it
on May 20, 2022
Posted by: Beau
from Richford Vt
Gender:Female
I have been using match light for years never had a problem lighting it. It is great.
I would recommend this to a friend!
Written by a customer while visiting kingsford.com
Customer Rating
1
Absolute garbage
on May 8, 2022
Posted by: Never buying this again
from Tampa, Florida
Gender:Male
How does this company continue to put this product in stores, so deceiving. Tried lighting it for an hour, used paper towel and everything else to ignite the coals. Absolute garbage. Will never purchase this product again
No, I would not recommend this to a friend.
Response from kingsford.comBy Shannon B, The Kingsford Team, May 10, 2022
We noticed your post and are sorry to learn about your experience with our Match Light not igniting properly. We take grilling seriously and would like to turn this around. Give our team a call at 800-232-4745 and have this reference number 220510-000292 available, and we'd love to get the ball rolling. We hope to hear from you soon.
Written by a customer while visiting kingsford.com
Customer Rating
1
It won't light
on January 24, 2022
Posted by: Chan
from Atlanta, GA
Gender:Female
I used to use the regular charcoal, but decided to give this match light a try. It did not light at all. The bag has not been opened and it was stored in my cool garage. I stacked the briquettes and lit from the bottom corners. Absolutely nothing happened on either side. So of course I had no choice but to use lighter fluid. I hope my food doesnt taste like lighter fluid because if its already infused in the coal they should light right up and I should have to use lighter fluid. But nothing happened. I am highly disappointed!
No, I would not recommend this to a friend.
Response from kingsford.comBy Shannon B, The Kingsford Team, January 25, 2022
That does sound frustrating, Chan. Thanks for telling us what happened, and we’re sorry to hear that your Match Light Charcoal didn’t light as expected. Please call us at 800-232-4745 and mention this reference number 220125-000142 so we can turn this experience around. We hope to hear from you soon.
Written by a customer while visiting kingsford.com
Customer Rating
1
would not light
on January 15, 2022
Posted by: Anonymous
from Charlotte, NC
Gender:Male
After years of using kingsford it has now become one of the worst "instant light" charcoals on the market. The past 4 bags purchased have never caught flame like they used to. EVERY SINGLE ONE has required the use of lighter fluid just like normal charcoal. I have to say the quality has definitely lost its touch over the past years. At one point I had even gone back to the grocery store for a store brand knock off that was way better. I kept going back to you, however you have continued to let me down. Its just another disappointment in what used to be a great brand. Sorry kingsford but you have now lost a loyal purchaser because of your product quality.
No, I would not recommend this to a friend.
Response from kingsford.comBy Shannon B, The Kingsford Team, January 17, 2022
Thanks for your loyalty. We regret to hear that our Match Light didn't light as expected recently, and we would love to speak with you about it. Please call our team with this reference number 220117-000728 at 800-232-4745 to do so. We appreciate the chance to be in touch with you, griller.
Written by a customer while visiting kingsford.com
Customer Rating
1
Will not light
on December 21, 2021
Posted by: Norma
from Rockport, TX
Gender:Male
Just bought a bag and can not get it to light. Even using lighter fluid it will not burn.
No, I would not recommend this to a friend.
Response from kingsford.comBy Shannon B, The Kingsford Team, December 28, 2021
We can see what a disappointment that was, and we're glad you let us know about this purchase of our Match Light Charcoals, not lighting. We take grilling seriously and would like to help. Please give our team a call with this reference number 211228-000141 at 800-232-4745, so we can. We’re so sorry you had to deal with that, Norma.
Written by a customer while visiting kingsford.com
Customer Rating
1
Terrible product
on November 9, 2021
Posted by: Gary A
from Florida
Gender:Male
I would never buy this product ever again, it flamed up to quickly only to put itself out. The result was half cooked chicken that had to go in the oven. What made matters worse is I bought the bag with 1/3 of the bag filled with charcoal.
No, I would not recommend this to a friend.
Response from kingsford.comBy Shannon B, The Kingsford Team, November 10, 2021
Your concern is understandable, and we’re sorry to hear about your experience, Gary. We wanted to be sure you know that our Match Light Charcoals are ready to use once they're mostly ashed over. Please give us a call at 800-232-4745 with this reference number 211110-000267, so we can get you back on track.
Written by a customer while visiting kingsford.com
Customer Rating
2
Briquette would not light!
on October 21, 2021
Posted by: Pancho
from Rio Vista, California
Gender:Male
Have used them numerous times before with no issues…At our Lions Club BBQ Tuesday they would not light. After several attempts we had to use lighter fluid to start the briquets and then they burned away very quickly. The extra cost of the match light is not worth it.
No, I would not recommend this to a friend.
Response from kingsford.comBy Alexandrea M, The Kingsford Team, October 22, 2021
We’re sorry to hear that your Match Light didn’t ignite properly, Poncho. Our team takes lighting seriously, and we’re glad you let us know. Several factors could lead to your charcoal not igniting as expected, including a tear or small opening in the bag or exposure to moisture or heat. Please be sure you re-close the bag after each use and keep it somewhere cool and dry. The shelf life is 1-2 years stored properly, so we recommend checking if you’re using an older bag. We want our grillers to have an excellent experience every time, so we hope that you give us a call at 800-232-4745 and provide reference number 211022-000134. Talk to you soon.
Written by a customer while visiting kingsford.com
Customer Rating
1
Not what it Used to be
on October 12, 2021
Posted by: Sully
from Ma.
Gender:Male
I have bought bags before they just don’t work like they used to very disappointing
No, I would not recommend this to a friend.
Response from kingsford.comBy Shannon B, The Kingsford Team, October 13, 2021
Thanks for being a loyal Kingsford fan and sharing your latest experience using our MatchLight Charcoal, Sully. We’re sorry to hear this and appreciate you letting us know. Please give us a call at 800-232-4745 with this reference number 211013-000086 on hand. It’s our job to address your issues quickly, and we hope to hear from you soon.
Written by a customer while visiting kingsford.com