Customer Reviews for Kingsford - Match Light Charcoal Briquettes 12 lb
Customer Rating
1
Match Light Does Not Work
on August 6, 2023
Posted by: fishstick
Gender:Male
Bought two bags to take on vacation. Used within three days of purchase. Neither bag would even try to light. I had to go to the store and buy lighter fluid. Match light is false advertising. I can't believe all the reviews that say they had the same experience - wouldn't light.
No, I would not recommend this to a friend.
Response from kingsford.comBy John G, The Kingsford Team, August 18, 2023
We’re sorry to hear that your Match Light didn’t ignite properly. Our team takes lighting seriously, and we’re glad you let us know. So our team can help, please call us at 800-232-4745 and provide the reference number 230818-000741. We hope to speak with you soon.
Bought the match light while on vacation in Florida I always buy this back home in Wisconsin I couldn’t get the charcoal to light with anything I even placed the the bag in there to try to spread the fire quickly and it didn’t
Spend the extra money with the intent that the charcoal will light instantly, however, not the case, still need lighter fluid. We still keep buying it thinking we got a bad batch.
Have used this product for a number of years..always deivers. The rare occasion where there was an issue lighting was in a bag that sat partially open for over a month…. Little harder to might but never needed fluid
I’ve bought 2bags so far. I will never buy it again. I still need starter fluid. Total waste of time and money
No, I would not recommend this to a friend.
Response from kingsford.comBy John G, The Kingsford Team, June 22, 2023
We’re sorry to hear that your Match Light didn’t ignite properly. Our team takes lighting seriously, and we’re glad you let us know. So we can speak with you further about this, please give our team a call at 800-232-4745 and provide the reference number 230622-000094. We hope to talk with you soon.
I have been using kingsford for as long as I can remember and allways great my wife bought two big bags match light but I had to buy lighter fuild they had no light to them please send me free bags
As long as you KEEP THE BAG CLOSED. It lights every time we only come over had a problem is when I forgot to close the bag. It is a good flavor and long lasting.
Looking forward to having a cookout with the family. Decided to pay a little extra for the Kingsford insta light. Neither bag lit up. Very disappointed because I still had to go purchase lighter fluid and delay the party over an hour. I would have added the video of my multiple attempts, but I don’t want to create a YouTube channel just to show you the product doesn’t work. Quality control please!
No, I would not recommend this to a friend.
Response from kingsford.comBy Shannon B, The Kingsford Team, May 9, 2023
Oh no. We're sorry to hear about your experience with our Match Light Charcoal. Many things, including a tear or small opening in the bag or exposure to moisture or heat, could cause it to not light as expected. We'd love to get you back on track. Please call us at 800-232-4745 and be sure to mention the reference number, 230509-000709. We hope to speak with you soon.