Customer Reviews for Kingsford - Match Light Charcoal Briquettes 12 lb
Customer Rating
1
Burns too FAST
on February 19, 2017
Posted by: Jaymes
from Guam
Gender:Male
Its awesome that it lights up fast...but what the heck..it doesnt last long...i find myself constantly having to reload adding more charcaol in a matter of less than 20 min...Kingsford....way back when this brand was really awesome...not anymore.
No, I would not recommend this to a friend.
Response from kingsford.comBy Sean K., Kingsford Consumer Services, February 22, 2017
Hi James! We’re sorry that our Match Light briquettes burned too quickly for you. We wouldn’t expect for this to happen to you. Our Match Light briquettes are formulated to be ready to cook within 10 minutes of being lit, so we suggest that you place the food you are cooking on the grill sooner than you would when using most other briquettes. For us to help resolve this for you, call us at 1-800-232-4745 Monday through Friday, 9:00 AM-5:30 PM EST. For expedited service, please provide the phone representative with the following reference number: 170222-001155. Thank you!
I bought the Match Light Kingsford Charcoal and would not light with a match. I had never purchased this before so not sure if I got a defective product or what happened. I thought would be convenient since one side of my gas grill uses charcoal but wasted my money.
No, I would not recommend this to a friend.
Response from kingsford.comBy Madison A., Kingsford Consumer Services, January 27, 2017
Hello Lisa!
We'd like to apologize for your issues lighting your charcoal. We wouldn't expect that to happen and we'd love to provide you with a better experience. Please call us at 1-800-232-4745 Monday through Friday, 9:00 AM-5:30 PM EST. For fast service, please provide the representative with this reference number: 170127-000653. Thanks in advance!