When bag is open Have to use all at once. Didn't L
on March 13, 2017
Posted by: SharPei68
from Hemet, CA, United States
Gender:Female
When we opened the bag and used it the first time. Worked really well,Our Family Loved our Meal! But we tried to use the remaining of bag today (3/13/2017) Wouldn't light.
I would recommend this to a friend!
Response from kingsford.comBy Sean K., Kingsford Consumer Services, March 15, 2017
Hey there! We’re sorry to hear your charcoal didn't light properly. We wouldn’t expect that to happen. We suggest sealing the bag tightly and storing it in a cool, dry place if you intend to use the product more than once. So we can learn more about your experience, please call us at 1-800-232-4745 Monday through Friday, 9:00 AM-5:30 PM EST. Provide the representative with this reference number: 170315-000184 for expedited service. We hope to hear from you!
I bought this in the beginning of march in two different places and neither one would light
No, I would not recommend this to a friend.
Response from kingsford.comBy Taylor K., Kingsford Consumer Services, March 6, 2017
Hey there! Thanks for reaching out. We're sorry to hear that your briquettes wouldn't light properly. We wouldn't expect this to happen with our products. Please call us at 1-800-232-4745 Monday through Friday, 9:00 AM-5:30 PM EST. For expedited service, please provide the representative with reference number 170306-000330. Talk to you soon!