Customer reviews from kingsford.com
Kingsford - Match Light Charcoal Briquettes 12 lb
Average customer rating
4
(1,071 Reviews)
Rating breakdown 1,071 reviews
5 Stars
682
4 Stars
132
3 Stars
26
2 Stars
32
1 Star
199
80%of customers recommend this product.
(
811 out of
1,019)
Customer Reviews for Kingsford - Match Light Charcoal Briquettes 12 lb
Customer Rating
1
Very disappointed
on November 23, 2017
Posted by: Violet
from Northern New Jersey
Gender:Female
I wanted to treat myself to some grilled salmon for my Thanksgiving meal alone, but the Match Light wouldn't start no matter what I did. I've seen your other responses, so don't bother telling me about the pyramid etc. I saw nothing here or on the bag that suggested that Match Light is useless in cold weather. Even in the summer, I was having trouble getting them to light. Maybe you should use more built-in lighter fluid when you make them so it doesn't evaporate even when using a fresh, properly stored, new bag. Very disappointed.
No, I would not recommend this to a friend.
Response from kingsford.comBy Cory, The Kingsford Team, November 29, 2017
Hi, Violet. We appreciate you bringing this to our attention. We’re sorry to hear that you had trouble getting your Kingsford Match Light Charcoal to light on Thanksgiving. The most common reasons for slow lighting, include lack of oxygen (make sure that you put the briquettes in a pyramid to assist with air circulation and make sure that all of the grill’s air vents are completely open during lighting). Also, windy or damp weather conditions can make it challenging for the charcoal to light, as well as the briquettes or the charcoal bag being damp. Lastly, waiting too long after placing the briquettes on the grill will cause the lighter fluid on the briquettes to evaporate. Please give us a call at 800-232-4745, so we can further assist you with this. Be sure to provide reference number: 171129-000106 for swift service. We look forward to your call.
Written by a customer while visiting kingsford.com
Customer Rating
1
terrible - won't light
on November 19, 2017
Posted by: lhnola
from New Orleans
Gender:Female
I always used Match Light and loved how easy it was. Something has changed drastically. I have bought three different bags from three different stores and none of them would light. they were all bought to be used immediately. It's frustrating because it's not like you can bring it back to the store to get your wasted money back. I will not be wasting my money on this product any longer
No, I would not recommend this to a friend.
Response from kingsford.comBy Cory, The Kingsford Team, November 21, 2017
Hey there. We’re sorry to hear that you had trouble getting your Kingsford Match Light Charcoal to light. The most common reasons for slow lighting, include lack of oxygen (make sure that you put the briquettes in a pyramid to assist with air circulation and make sure that all of the grill’s air vents are completely open during lighting). Also, windy or damp weather conditions can make it challenging for the charcoal to light, as well as the briquettes or the charcoal bag being damp. Lastly, waiting too long after placing the briquettes on the grill, will cause the lighter fluid on the briquettes to evaporate. Your satisfaction is important to us and we’d be happy to further assist you with this. Please give us a call at 800-232-4745 and be sure to provide reference number: 171121-000423 for the best service. We look forward to your call.
Written by a customer while visiting kingsford.com
Customer Rating
1
Does not light
on November 7, 2017
Posted by: Pieman
from Levittown PA
Gender:Male
I had to use lighter fluid to get the match light charcoal to start.
No, I would not recommend this to a friend.
Response from kingsford.comBy Cory, The Kingsford Team, November 8, 2017
Hello, Pieman. We’re very sorry to hear that you had difficulty getting your Kingsford Match Light Charcoal to light. The most common reasons for slow lighting, include lack of oxygen (make sure that you put the briquettes in a pyramid to assist with air circulation and make sure that all of the grill’s air vents are completely open during lighting). Also, windy or damp weather conditions can make it challenging for the charcoal to light, as well as the briquettes or the charcoal bag being damp. Lastly, waiting too long after placing the briquettes on the grill will cause the lighter fluid on the briquettes to evaporate. Please give us a call at 800-232-4745, so we can further assist you with this. Be sure to use reference number: 171108-000196 for swift service. We look forward to your call.
Written by a customer while visiting kingsford.com
Customer Rating
1
Won't Light
on October 28, 2017
Posted by: DaveN
from Santa Clarita, CA, United States
Gender:Male
I bought a new bag of Matchlight, and it wouldn't light. I ran out and bought a second bag, and it wouldn't light. What happened? They were new bags without rips or tears.
No, I would not recommend this to a friend.
Response from kingsford.comBy Cory, The Kingsford Team, October 30, 2017
Hello, Dave. We’re very sorry to hear that you had difficulty getting your Kingsford Match Light Charcoal to light. The most common reasons for slow lighting, include lack of oxygen (make sure that you put the briquettes in a pyramid to assist with air circulation and make sure that all of the grill’s air vents are completely open during lighting). Also, windy or damp weather conditions can make it challenging for the charcoal to light, as well as the briquettes or the charcoal bag being damp. Lastly, waiting too long after placing the briquettes on the grill will cause the lighter fluid on the briquettes to evaporate. Please give us a call at 800-232-4745, so we can discuss your experience with the product. Be sure to use reference number: 171030-000362 for swift service. We look forward to your call.
Written by a customer while visiting kingsford.com
Customer Rating
1
Won't lite
on September 9, 2017
Posted by: Whit
Gender:Female
We just bought this bag from the store. Followed the instructions based on the other reviews. Don't waste your money. These don't lite! Headed to the store to get lighter fluid and different charcoal.
No, I would not recommend this to a friend.
Response from kingsford.comBy Cory, The Kingsford Team, September 13, 2017
Hello, Whit. We're sorry to hear you had issues getting your Kingsford Match Light Charcoal to light. The most common reasons for slow lighting, include lack of oxygen (make sure that you put the briquettes in a pyramid to assist with air circulation and make sure that all of the grill’s air vents are completely open during lighting). Also, windy or damp weather conditions can make it challenging for the charcoal to light, as well as the briquettes or the charcoal bag being damp. Lastly, waiting too long after placing the briquettes on the grill, will cause the lighter fluid on the briquettes to evaporate. Your satisfaction is very important to us and we'd like to make this right. Please give us a call at 800-232-4745, so we can assist you. Be sure to use reference number: 170913-000944 for quick service. We look forward to chatting with you.
Written by a customer while visiting kingsford.com
Customer Rating
1
Hit and Miss
on September 7, 2017
Posted by: Smooth
from Seattle, WA, United States
Gender:Female
Spoiled my evening and events often enough. The bag even sucks and followed directions with dry bag. I prob won't buy again. Use lighter fluid and this leaves a chemical taste.
I would recommend this to a friend!
Response from kingsford.comBy Cory, The Kingsford Team, September 7, 2017
Hello. We’re sorry to hear that. We’d like to know more about your experience with the product. Please give us a call at 800-232-4745, so we can further assist you. Be sure to use reference number: 170907-000280 for swift assistance. Thanks!
Written by a customer while visiting kingsford.com
Customer Rating
2
Poor for product advertisement
on September 4, 2017
Posted by: Real Cook
from Kansas City, MO, United States
Gender:Female
I bought a 11.6 lb of Match Light charcoal late July. I have bareIy used half of the 11.6 lb Match light charcoal. I got ready to light up my grill today Match Light would not light up. My food I had prepared for the grill had to be cooked in the oven. I tried holding a grill lighter over the pyramid of charcoal as directed on the package. Match Light would not light light after holding the grill lighter for a full two minutes. I did not have any lighter fluid I thought I was paying the price not to buy the lighter fluid. there should be a expiration date or warning that product may not work after a short period of time.
No, I would not recommend this to a friend.
Response from kingsford.comBy Cory, The Kingsford Team, September 6, 2017
Hello there. We're sorry to hear you had issues lighting your Kingsford Match Light Charcoal. The most common reasons for slow lighting, include lack of oxygen (make sure that you put the briquettes in a pyramid to assist with air circulation and make sure that all of the grill’s air vents are completely open during lighting). Also, windy or damp weather conditions can make it challenging for the charcoal to light, as well as the briquettes or the charcoal bag being damp. Lastly, waiting too long after placing the briquettes on the grill, will cause the lighter fluid on the briquettes to evaporate. Your satisfaction is very important to us and we would like to assist you with this. Give us a ring at 800-232-4745, so we can help. Be sure to use reference number: 170906-000684 for speedy assistance. We look forward to chatting with you.
Written by a customer while visiting kingsford.com
Customer Rating
2
Won't light
on September 4, 2017
Posted by: Unhappy hungry
from Columbus, OH, United States
Gender:Female
We just bought 2 bags. We had used part of the one and was working fine. Now today just 1 day later it refuses to light. It wasn't left out in the open. We tried the other bag and it also won't light. We have used this for years. I guess it's like everything else Cheaper made to save money
No, I would not recommend this to a friend.
Response from kingsford.comBy Cory, The Kingsford Team, September 6, 2017
Hello there. We're sorry to hear you had issues lighting your Kingsford Match Light Charcoal. The most common reasons for slow lighting, include lack of oxygen (make sure that you put the briquettes in a pyramid to assist with air circulation and make sure that all of the grill’s air vents are completely open during lighting). Also, windy or damp weather conditions can make it challenging for the charcoal to light, as well as the briquettes or the charcoal bag being damp. Lastly, waiting too long after placing the briquettes on the grill, will cause the lighter fluid on the briquettes to evaporate. Your satisfaction is very important to us and we would like to assist you with this. Give us a ring at 800-232-4745, so we can help. Be sure to use reference number: 170906-000707 for speedy assistance. We look forward to chatting with you.
Written by a customer while visiting kingsford.com