Customer Reviews for Kingsford - Match Light Charcoal Briquettes 12 lb
Customer Rating
1
Did not light
on July 11, 2019
Posted by: Dimples75
from Dallas
Gender:Female
I normally buy this brand and have been happy. The last 2 times I purchased was not so good. 1st time had to dump the grill and add more charcoal as it was having trouble lighting and staying lit. The last bag I purchased did not light at all. I had to go to 2 stores on July 4 to purchase additional charcoal to be able to cook for my family. I'm not sure whats going on or if the formula has change but you need to go back to the old way.
No, I would not recommend this to a friend.
Response from kingsford.comBy Jack S., The Kingsford team, July 16, 2019
Hi there. We're very sorry to hear that our Kingsford Match Light Charcoal Briquets didn't light as expected, and we'd like to help. Please give us a call at 800-232-4745, and be sure to provide the reference number: 190716-000661 for quicker service. We hope to hear from you soon.
The last three bags I've purchased will not light. I'm giving up on this product.
No, I would not recommend this to a friend.
Response from kingsford.comBy Jack S., The Kingsford team, July 11, 2019
Hi there, Chuck. We're very sorry to hear that our Kingsford Match Light Charcoal Briquets didn't light as expected, and we'd like to help. Please give us a call at 800-232-4745, and be sure to provide the reference number: 190711-000225 for quicker service. We look forward to hearing from you.
I have been a gas grill owner for 7 years my burners went out I was gonna buy another one but couldnt find the one I wanted so I bought a bag of matchlight to use on the 4th it work out great my food was great and the taste was so much better. Thank you I'll have to buy a bigger bag next time.
This stuff is worthless!!! I just spent 45 minutes trying to get it lit and never could. I bought this so I didn't have to mess with charcoal AND fluid only to find out I need to get lighter fluid if I want to use it. I'm disgusted that I actually spent money on this. That steak I thought I was going to enjoy tonight isn't going to happen - woo hoo - such a tasty 4th of July!. Kingsford, you ought to be ashamed of yourself. Stop bragging about your inferior product!!!
No, I would not recommend this to a friend.
Response from kingsford.comBy Jack S., The Kingsford Team, July 11, 2019
Hello there. We're very sorry to hear that our Kingsford Match Light Charcoal Briquets didn't light as expected, and we want to help. Please give us a call at 800-232-4745, and be sure to provide the reference number: 190711-000226 for faster service. We look forward to hearing from you.
What happened? I’ve used MatchLight for over ten years but after buying two bags this year that wouldn’t light, I’m moving on. Too bad—-it was great when it worked
No, I would not recommend this to a friend.
Response from kingsford.comBy Jack S., The Kingsford Team, June 27, 2019
Hi there. We're very sorry to hear that our Kingsford Match Light Charcoal Briquets didn't light as expected, and we'd like to help. Please give us a call at 800-232-4745, and be sure to provide the reference number: 190627-000735 for quicker service. We look forward to hearing from you.
I’m not sure why, but both times when we have cooked on our new grill with the match light charcoal our tastes like lighter fluid why would it be like that?? There is something we are doing wrong?
Response from kingsford.comBy Jack S., The Kingsford Team, June 26, 2019
Hi there. We're very sorry to hear that our Kingsford Match Light Charcoal Briquets didn't meet your expectations, and we want to help. Please give us a call at 800-232-4745, and be sure to provide the reference number: 190626-000164 for faster service. We hope to hear from you soon.
I bought a big bag 2 weeks ago kept it in my shed didnt get wet or anything and it wont light for anything very disappointed
No, I would not recommend this to a friend.
Response from kingsford.comBy Jack S., The Kingsford Team, June 26, 2019
Hello there, Kim. We're very sorry to hear that our Kingsford Match Light Charcoal Briquets didn't light as expected, and we'd like to help. Please give us a call at 800-232-4745, and be sure to provide the reference number: 190626-000165 for faster service. We look forward to hearing from you soon.
Bought bag of match light got ready to fire up grill and for a half hour I fooled with it trying to light finally gave up and used my propane grill very dissatisfied