Customer reviews from kingsford.com
Kingsford - Match Light Charcoal Briquettes 12 lb
Average customer rating
4
(1,071 Reviews)
Rating breakdown 1,071 reviews
5 Stars
682
4 Stars
132
3 Stars
26
2 Stars
32
1 Star
199
80%of customers recommend this product.
(
811 out of
1,019)
Customer Reviews for Kingsford - Match Light Charcoal Briquettes 12 lb
Customer Rating
1
Three different attempts, three failures
on December 10, 2019
Posted by: Coldhungryupset
from San Francisco
Gender:Male
The first two times, I was eventually able to light it using kindling firewood and salvage our dinner, but on the third (and final) attempt while camping it didn't light at all--went to bed cold and hungry and then when I got home, I had to throw away $25 worth of steak. Don't entrust your camping dinner or tailgate to this product!
No, I would not recommend this to a friend.
Response from kingsford.comBy Kenny C., The Kingsford Team, December 16, 2019
Hello there. We're sorry our Kingsford Match Light Charcoal didn't meet your expectations. This shouldn't have happened, and we'd love the chance to turn your experience around. Please give us a call at 800-232-4745, and be sure to provide the reference number: 191216-000691 for faster service. We hope to hear from you soon.
Written by a customer while visiting kingsford.com
Customer Rating
2
Lighting time
on November 10, 2019
Posted by: Dick Hitswater
from Savannah, Georgia
Gender:Male
First off, I only use Matchlight for my grilling needs, however, the last two bags I purchased took entirely too long to light the briquettes. It took me nine minutes to light enough briquettes in my Webber JR grill to grill four hamburgers. Kingsford, you’re slipping, I am a loyal customer, but my patience is wearing thin. Get your act together.
Response from kingsford.comBy Jack S., The Kingsford Team, November 15, 2019
Hello there, Dick. This shouldn't have happened with our Kingsford Match Light Charcoal Briquets, and we're sorry to hear about this. Our team is looking into it. In the meantime, we hope you'll let us help. Please give us a call at 800-232-4745, and be sure to provide the reference number: 191115-000674 for faster service. We hope to hear from you soon.
Written by a customer while visiting kingsford.com
Customer Rating
1
Don't buy it !!!
on October 14, 2019
Posted by: Karl
from Wichita, KS
Gender:Male
This stuff is so saturated with lighter fluid it never burns out no matter how long you wait. Anything you cook will taste like kerosene. Good way to ruin expensive cuts of food !
Original Kingsford is the best thing out there.
Original Kingsford is the best thing out there.
No, I would not recommend this to a friend.
Response from kingsford.comBy Jack S., The Kingsford Team, October 15, 2019
Hello there, Karl. We're sorry to hear about your experience with our Kingsford Match Light Charcoal Briquets, and appreciate you letting us know. It's our job to address unexpected issues quickly. Please give us a call at 800-227-1860, and be sure to provide the reference number: 1910150-00710 for faster service. We hope to hear from you soon.
Written by a customer while visiting kingsford.com
Customer Rating
2
USED TO LOVE THIS CHARCOAL
on October 5, 2019
Posted by: Lizzyanna86
from Pittsburgh, PA
I have been having issues with this charcoal all summer. I can only use half a bag then go to use the other half that is out of the weather and sealed...... and it does not want to light. It is like it has an expiration date.... I think I am going to go to another brand :(
No, I would not recommend this to a friend.
Response from kingsford.comBy Jack S., The Kingsford Team, October 9, 2019
Hello there. This shouldn't have happened with our Kingsford Match Light Charcoal Briquets, and we're sorry to hear about this. Our team is looking into it. In the meantime, we hope you'll let us help. Please give us a call at 800-232-4745, and be sure to provide the reference number: 191009-000301 for faster service. We hope to hear from you soon.
Written by a customer while visiting kingsford.com
Customer Rating
1
Lights easily but doesn't get smoker hot!
on September 4, 2019
Posted by: Smoker1
from Chicago, IL
Gender:Male
I tried to find out the ingredients of Kingsford products, but they are secretive. I heard they put in corn starch. Lots of ash, no heat. Their products don't work, failed miserably!
No, I would not recommend this to a friend.
Response from kingsford.comBy Jack S., The Kingsford Team, September 9, 2019
Hi there. We're sorry to hear about your experience with our Kingsford Match Light Charcoal Briquets and, while we don't provide our ingredients to the general public for competitive reasons, we do appreciate you letting us know. It's our job to address unexpected issues quickly. Please give us a call at 800-232-4745, and be sure to provide the reference number: 190909-000932 for faster service. We hope to hear from you soon.
Written by a customer while visiting kingsford.com
Customer Rating
1
Would give 0 if allowed
on September 2, 2019
Posted by: Alvin
from Miami, Fl
Gender:Male
I bought this product 2 days ago and charcoal won’t light. Having to go to the store to buy lighter fluid. Very disappointed
No, I would not recommend this to a friend.
Response from kingsford.comBy Jack S., The Kingsford Team, September 4, 2019
Hello there, Alvin. This shouldn't have happened with our Kingsford Match Light Charcoal Briquets, and we're sorry. Our team is looking into it. In the meantime, we hope you'll let us help. Please give us a call at 800-232-4745, and be sure to provide the reference number: 190904-000460 for faster service. We hope to hear from you soon.
Written by a customer while visiting kingsford.com
Customer Rating
1
Deceiving guarantee
on August 25, 2019
Posted by: Debbie57
from Crystal Lake, IL.
Gender:Female
Bought a bag of matchlight 2 wks ago and just opened to use last night. I couldn't get lit after several attempts. Finally had to go to store for fluid. Very disappointed. Told daughter about and she said had same problem with bout a year ago. Will never buy again. It was both time consuming and wound up costing me more in long run.
No, I would not recommend this to a friend.
Response from kingsford.comBy Jack S., The Kingsford Team, August 27, 2019
Hello there, Debbie. This shouldn't have happened with our Kingsford Match Light Charcoal Briquets, and we're sorry. Our team is looking into it. In the meantime, we hope you'll let us help. Please give us a call at 800-232-4745, and be sure to provide the reference number: 190827-000248 for quicker service. We look forward to hearing from you soon.
Written by a customer while visiting kingsford.com
Customer Rating
1
First bad bag in 30 years...
on August 20, 2019
Posted by: Voxnormano
from Mechanicsburg, PA
Gender:Male
Never had a bag bag of Matchlight, even when I lived in the humidity capital of the world, Orlando. I always purchase the same 12 pound bag. This past Sunday, I think I got a dud. supermarket had it marked down and I bought it. The bag was dry and looked same as it always does, but about 40 percent of the brickets did not light at all. I even tried to light some of them individually without luck. Tried again last night, same thing. Some lit, some did not.
I would recommend this to a friend!
Response from kingsford.comBy Jack S., The Kingsford Team, August 23, 2019
Hi there. This shouldn't have happened with our Kingsford Match Light Charcoal Briquets, and we're sorry. Our team is looking into it. In the meantime, we hope you'll let us help. Please give us a call at 800-232-4745, and be sure to provide the reference number: 190823-000214 for faster service. We look forward to hearing from you soon.
Written by a customer while visiting kingsford.com