Customer reviews from kingsford.com
Kingsford - Match Light Charcoal Briquettes 12 lb
Average customer rating
4
(1,071 Reviews)
Rating breakdown 1,071 reviews
5 Stars
682
4 Stars
132
3 Stars
26
2 Stars
32
1 Star
199
80%of customers recommend this product.
(
811 out of
1,019)
Customer Reviews for Kingsford - Match Light Charcoal Briquettes 12 lb
Customer Rating
1
Lighter fluid taste
on May 11, 2020
Posted by: Debr
from Slidell Louisiana
I bought this to use for Mother’s Day and our burgers not only tasted like lighter fluid you could smell it. It was so bad it ruined the taste of the food. All you tasted was the lighter fluid.
No, I would not recommend this to a friend.
Response from kingsford.comBy Ashley L., Kingsford Team, July 23, 2020
Hello there. Thank you for your important feedback on your experience with our Matchlight Charcoal leaving that taste in your food. We'd like to learn more about your experience, and kindly ask that you give us a call at 800-232-4745, with reference number 200723-001334. We hope to hear from you soon.
Written by a customer while visiting kingsford.com
Customer Rating
1
Kingsford clearly doesnt care, product doesnt work
on May 11, 2020
Posted by: NoMoreChances
I grew up on Match Light-- my parents used it, I used it with my parents and when I was old enough, I used it. Now, EVERY TIME I buy it, it doesn't light. Why do I keep buying it? Never again. This Mother's Day, I promised my mom a BBQ so like a sucker I bought Match Light again and guess what, it DID NOT LIGHT. I was furious. I had to delay my Mother's Day BBQ and go to 3 different stores on Mother's Day to find another instant charcoal NOT made by Kingsford. I used the other brand's instant charcoal and it immediately lit! I feel so cheated by Kingsford with its so called guarantee and its useless product that was once the best. These last few years though, it has been more miss than hit (and not just for me apparently). What happened to you, Kingsford? Do you just not care about the quality of your product (or your customers) anymore? Happy Mother's Day. :-/
No, I would not recommend this to a friend.
Response from kingsford.comBy Ashley L., Kingsford Team, July 23, 2020
Hello there. We're sorry to hear our Match Light Charcoal didn't light as expected, and we'd like to turn your experience around. So we may, please give our team a call at 800-232-4745, with reference number 200723-000902. We look forward to speaking with you soon.
Written by a customer while visiting kingsford.com
Customer Rating
1
Disappointing
on May 7, 2020
Posted by: KiJuan
from Los Angeles Ca
Gender:Male
I bought a brand new bag and this is my third time barbecuing but now the coals won’t light at all. No matter what I try. The first two times two weeks ago they lit right up.
Response from kingsford.comBy Ashlee M., The Kingsford Team, July 1, 2020
Hello, and thank you for sharing your experience. We're sorry to hear that our Match Light Charcoal didn't light as well as expected. We want to make it up to you, and ask that you please connect with our dedicated team at 800-232-4745 and mention reference number 200701-001061. We look forward to your call.
Written by a customer while visiting kingsford.com
Customer Rating
1
2 second bag
on April 18, 2020
Posted by: Cass
from South Carolina
Gender:Female
I have bought 2 bags in the past 2 weeks or so and both bags wont stay lite. We prefer charcoal and Kingsford's brand but it doesn't want to stay lite like it used too. Very disappointed when we have to resort back to the kitchen and oven to cook our food.
Response from kingsford.comBy Ashlee M., The Kingsford Team, July 1, 2020
Hello, Cass. We appreciate you reaching out, and are sorry to hear that our Match Light Charcoal didn't stay lit as well as expected. We'd love the opportunity to provide a better experience, and ask that you please connect with our team at 800-232-4745 and provide reference number 200701-000996 for quick assistance. We look forward to your call.
Written by a customer while visiting kingsford.com
Customer Rating
2
Beware of odors
on April 8, 2020
Posted by: BCME
from Orlando, Fl
Gender:Male
We have used four times of one bag. We were used to lugging clover down while cooking. But with this product food smelled like gasoline. All night we were sick. The second time we kept lid up and did not cool until flame gone and charcoal very hot. This was acceptable. But the last times our clothing smells from it and I can't get rid of gasoline taste which is very light but annoying. The convenience is indesputable, but I will not buy again
No, I would not recommend this to a friend.
Response from kingsford.comBy Ashley L, with the Kingsford team, July 1, 2020
Hello there, and we're sorry to hear our Matchlight Charcoal didn't perform as expected. So we can better understand what has happened, please give our team a call at 800-232-4745 and provide reference number 200701-000510. We look forward to hearing from you soon.
Written by a customer while visiting kingsford.com
Customer Rating
5
Question
on April 8, 2020
Posted by: adf7
from ny
Gender:Male
is the lighter fluid derived from oil or from alcohol? Thanks
I would recommend this to a friend!
Written by a customer while visiting kingsford.com
Customer Rating
1
I tried. It. It did not work
on March 27, 2020
Posted by: Mcneely
from Jeffrey. Wva
Gender:Male
It did not work for me at all I get 3days ago and it did not work today
No, I would not recommend this to a friend.
Response from kingsford.comBy Ashley L, with the Kingsford team, July 1, 2020
Hello there, and we're sorry to hear our Match Light Charcoal didn't perform as expected. So we can help, please give our team a call at 800-232-4745 and provide reference number 200701-000417. We look forward to hearing from you soon.
Written by a customer while visiting kingsford.com
Customer Rating
5
Charcoal
on February 1, 2020
Posted by: Chuck15
from Kansas City, MO
Gender:Male
I always buy this product. Not only is it the best, but it’s the ONLY way to grill!
I would recommend this to a friend!
Written by a customer while visiting kingsford.com