Customer reviews from sony.com
Sony - Refurbished Excellent - LinkBuds Open True Wireless Earbuds - White
Average customer rating
2.5
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
2
4 Stars
2
3 Stars
0
2 Stars
5
1 Star
4
30%of customers recommend this product.
(
3 out of
10)
Customer Reviews for Sony - Refurbished Excellent - LinkBuds Open True Wireless Earbuds - White
Customer Rating
2
Can barely hear
on June 23, 2026
Posted by: Anonymous
Gender:Male
I got these for vacation and the flight. They fit fine, but they do not play loud enough to hear on a plane or loud enough to barely hear without any interfering noise.
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, June 24, 2026
Hi there,
Thanks for the feedback. We are so sorry to hear that your LinkBuds Open weren't loud enough for your flight.
Because these earbuds have an "open-ring" design, they are actually made to let outside world noise in so you can stay aware of your surroundings. However, to help get the best sound possible in loud places, we recommend trying a couple of things:
-Try using a different size for the fitting supporters (the little wings) that came in the box. A snugger fit can help direct the sound straight into your ear.
-Inside the Sony | Sound Connect app, look for the Equalizer settings. You can manually boost the clear bass and higher frequencies to help the sound cut through background noise.
Thank you for considering Sony products. We really appreciate you letting us know about your experience, as it helps us make our future products even better.
Warm regards,
Estefany
Thanks for the feedback. We are so sorry to hear that your LinkBuds Open weren't loud enough for your flight.
Because these earbuds have an "open-ring" design, they are actually made to let outside world noise in so you can stay aware of your surroundings. However, to help get the best sound possible in loud places, we recommend trying a couple of things:
-Try using a different size for the fitting supporters (the little wings) that came in the box. A snugger fit can help direct the sound straight into your ear.
-Inside the Sony | Sound Connect app, look for the Equalizer settings. You can manually boost the clear bass and higher frequencies to help the sound cut through background noise.
Thank you for considering Sony products. We really appreciate you letting us know about your experience, as it helps us make our future products even better.
Warm regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
1
Not great
on April 20, 2026
Posted by: Wyocowgirl in texas
Gender:Female
Sound is not great mediocre at best and they hurt my ears. Very uncomfortable. Wish I had went with another brand or maybe a different style. My Jabra’s we a lot better
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Support, April 21, 2026
Hi Wyocowgirl ,
We are very sorry to hear that you are disappointed with the sound quality and comfort of your LinkBuds Open. To improve the fit and audio experience, we recommend experimenting with the different sizes of fitting supporters included in the box to ensure a secure, comfortable seal. Additionally, you can customize the sound profile using the Equalizer settings in our app.
For more details on getting a perfect fit and adjusting your sound, please visit our guide: https://www.sony.com/electronics/support/articles/00346844
Thanks for choosing Sony.
Best regards,
Eliab
We are very sorry to hear that you are disappointed with the sound quality and comfort of your LinkBuds Open. To improve the fit and audio experience, we recommend experimenting with the different sizes of fitting supporters included in the box to ensure a secure, comfortable seal. Additionally, you can customize the sound profile using the Equalizer settings in our app.
For more details on getting a perfect fit and adjusting your sound, please visit our guide: https://www.sony.com/electronics/support/articles/00346844
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com
Customer Rating
2
Don't work
on January 5, 2026
Posted by: Reet
Gender:Female
I bought these maybe a year ago. I only used them at the gym. I haven't gotten much time out of them and now for some reason I can't get them to pair. They don't even show up. I have literally tried everything. I don't know what to do? I know Sony has always been a go to for me so this makes me really sad that they aren't working. Please help!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 6, 2026
Hi Reet,
We are truly sorry to hear that your Sony WFL910 are giving you trouble, especially since Sony has been your go-to brand for so long. We know how important your music is for your gym sessions, and we want to help you get these paired again.
We recommend performing these two specific procedures in order:
1. Reset the Headset: This process clears minor errors without deleting your paired device information. Guide: https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001300702.html
2. Factory reset: If the standard reset doesn't work, this will return the headset to factory settings and delete all pairing information. Guide: https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001300701.html
If the issue persists after the factory reset, please contact our technical support team directly so we can further investigate the issue and offer a solution:
Support Link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We value your loyalty and hope to get you back to your workouts soon.
Thank you for considering Sony!
Regards,
Dominick
We are truly sorry to hear that your Sony WFL910 are giving you trouble, especially since Sony has been your go-to brand for so long. We know how important your music is for your gym sessions, and we want to help you get these paired again.
We recommend performing these two specific procedures in order:
1. Reset the Headset: This process clears minor errors without deleting your paired device information. Guide: https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001300702.html
2. Factory reset: If the standard reset doesn't work, this will return the headset to factory settings and delete all pairing information. Guide: https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001300701.html
If the issue persists after the factory reset, please contact our technical support team directly so we can further investigate the issue and offer a solution:
Support Link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We value your loyalty and hope to get you back to your workouts soon.
Thank you for considering Sony!
Regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
2
Refuse to stay in
on November 24, 2025
Posted by: RL73
I needed a headphone design that allows me to hear my surroundings while jogging, so I bought these headphones on the premise that they allow ambient sounds to still be heard. The concept is great on paper, but poor in execution. These earbuds simply fall right out of my ears. I did some research online to figure out why, and discovered that Sony makes a "large" supporter to replace the small ones that come in the package. (No mention of this in the manual strangely.) So I contacted Sony and they sent me a pair free of charge, which was nice. However, they made almost no difference. They are barely larger than the standard supporters and did nothing to keep the LinkBuds in my ears. Within five or six steps, they simply drop out of my ears on both sides. I followed the fit instructions exactly, watched the videos online on how to wear them, but no matter how I put them in my ears, they refused to stay. I am a normal-sized male with normal-sized and shaped ears. I don't see how these will work for anyone.
I'm giving them two stars because the sound quality (when they stay in) is actually decent. But unfortunately, they are simply not the secure, active headphone solution I needed.
Response from sony.comBy Sony North America Support, November 25, 2025
Hi there,
We genuinely apologize that the unique open-ring design of the WF-L900 LinkBuds is incompatible with your ear shape, preventing the secure fit you require for jogging. Since a secure fit for active use with effective ambient awareness is your top priority, we would like to recommend the Sony WF-1000XM5 Noise Cancelling Earbuds. While primarily known for noise cancellation, they feature a newly designed shape and come with noise-isolation earbud tips made of unique polyurethane foam. This material provides an incredibly stable and comfortable fit that conforms to your ear canal, making them far more secure for jogging than the LinkBuds. Crucially, their best-in-class Ambient Sound Mode is highly effective, allowing you to clearly hear your surroundings while running.
Thanks for choosing Sony.
Best regards,
Eliab
We genuinely apologize that the unique open-ring design of the WF-L900 LinkBuds is incompatible with your ear shape, preventing the secure fit you require for jogging. Since a secure fit for active use with effective ambient awareness is your top priority, we would like to recommend the Sony WF-1000XM5 Noise Cancelling Earbuds. While primarily known for noise cancellation, they feature a newly designed shape and come with noise-isolation earbud tips made of unique polyurethane foam. This material provides an incredibly stable and comfortable fit that conforms to your ear canal, making them far more secure for jogging than the LinkBuds. Crucially, their best-in-class Ambient Sound Mode is highly effective, allowing you to clearly hear your surroundings while running.
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com
Customer Rating
5
Niche product for niche customer
on October 21, 2025
Posted by: Jorge28
Gender:Male
I use these earbuds at work, 10 hours a day. I can take calls in a loud environment (i.e. forklifts, many people talking etc.) and the person can hear me clearly even if i am wearing a single earbud. I will be very honest, they do take some getting used to, but once you do get comfortable with them, you forget they are there. I originally used sealed earbuds, but wearing them for so long would cause me ear pain. with these, that went away. I my specific use case, there is no better option. I bought them a month and a half ago and already logged 150 hours of use, the battery lasts me 2-3 day between charges.
Response from sony.comBy Estefany, Sony North America Customer Support, October 22, 2025
Hi Jorge28!
Thanks so much for taking the time to write such a detailed review of the LinkBuds Open!
We are very glad to hear that they have been a game-changer for your long workdays. It's truly rewarding to know that the open-ring design has provided a comfortable and pain-free solution for your all-day use.
We appreciate you choosing Sony!
Best regards,
Estefany
Thanks so much for taking the time to write such a detailed review of the LinkBuds Open!
We are very glad to hear that they have been a game-changer for your long workdays. It's truly rewarding to know that the open-ring design has provided a comfortable and pain-free solution for your all-day use.
We appreciate you choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
4
Improved version!
on October 1, 2025
Posted by: Socal_Subin
Gender:Male
I originally own the first version of the Linkbuds and the left bud had a battery draining too fast issue, so Sony replaced them with this version.
Comparing with the previous version, here are the pros and cons.
Pros:
- Better sound quality, longer battery life, wide area tap is not that sensitive (with the previous version, if I was eating nuts, the crunching noise often activated the wide area tap.
Cons:
- Poor fit (for my left ear, it is very difficult to keep it in the holding position, so I need to keep adjusting it.)
- The wide area tap can be a little more sensitive for adjusting volume.
Comparing with the previous version, here are the pros and cons.
Pros:
- Better sound quality, longer battery life, wide area tap is not that sensitive (with the previous version, if I was eating nuts, the crunching noise often activated the wide area tap.
Cons:
- Poor fit (for my left ear, it is very difficult to keep it in the holding position, so I need to keep adjusting it.)
- The wide area tap can be a little more sensitive for adjusting volume.
Overall, I still like these.
I would recommend this to a friend!
Response from sony.comBy Sony North America Support, October 2, 2025
Hi Socal_Subin, We're glad we could resolve the battery drain issue on your original pair and that you're experiencing better sound and endurance with your new LinkBuds. Your specific notes on the wide area tap sensitivity—less sensitivity during noise like eating, but a desire for more responsiveness for volume control—are very helpful and will be shared with our product development team. We also regret to hear the fit is difficult for your left ear and will use this input for future design improvements, as comfort and stability are key. Thanks for choosing Sony. Best regards, Eliab
Written by a customer while visiting sony.com
Customer Rating
1
Sony linkbuds open
on June 26, 2025
Posted by: Eduardo1r
Gender:Male
Not good quality in audio super poor not loud enough
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, June 29, 2025
Hi Eduardo1r, thank you for reaching out to us regarding the audio quality of your WF-L910 earbuds. We sincerely apologize for any inconvenience you've experienced with the sound not being loud enough.
To help resolve this issue, we recommend trying the following troubleshooting steps:
-Ensure that your equalizer settings are fine-tuned to suit your listening preferences. You can effortlessly adjust these settings using our Sound Connect app.
-We recommend resetting your earbuds by following the instructions provided in this link:
https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001300702.html
If you continue to experience poor audio quality after trying these steps, please do not hesitate to contact our technical support team for further assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We are here to help you and ensure that you enjoy the best possible experience with your product.
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
To help resolve this issue, we recommend trying the following troubleshooting steps:
-Ensure that your equalizer settings are fine-tuned to suit your listening preferences. You can effortlessly adjust these settings using our Sound Connect app.
-We recommend resetting your earbuds by following the instructions provided in this link:
https://helpguide.sony.net/mdr/2964/v1/en/contents/TP1001300702.html
If you continue to experience poor audio quality after trying these steps, please do not hesitate to contact our technical support team for further assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We are here to help you and ensure that you enjoy the best possible experience with your product.
Thank you for being a valued Sony customer and for your feedback.
Best regards,
Estefany
Written by a customer while visiting sony.com
Posted by: JDtunes
Gender:Male
Verified Purchase:Yes
I have tried several different brands and models of buds and none have fit as well or as securely as Sony's Open Link buds. So glad I decided to try these, have not fallen out one time even when I'm active and the sound quality and ease of use is outstanding, yea Sony.
I would recommend this to a friend!
Response from sony.comBy DiegoV, Sony North America Customer Support, May 10, 2025
Hi, JDtunes,
Thanks for the great review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds. With a modern, soft and ergonomic shape for all-day comfort and a magnificent audio quality, we are sure this Earbuds are the ones for you!
Thanks for choosing Sony, have an amazing day!
-DiegoV, Sony North America Customer Support
Thanks for the great review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Earbuds. With a modern, soft and ergonomic shape for all-day comfort and a magnificent audio quality, we are sure this Earbuds are the ones for you!
Thanks for choosing Sony, have an amazing day!
-DiegoV, Sony North America Customer Support
Written by a customer while visiting sony.com