Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Average customer rating
4.8
(30,312 Reviews)
Rating breakdown 30,312 reviews
5 Stars
25,950
4 Stars
3,421
3 Stars
587
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,139 out of
1,330)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB S938U Unlocked - Titanium Pinkgold
Customer Rating
3
Battery gets hot and drains fast
on October 8, 2026
Posted by: RENERIZE
[This review was collected as part of a promotion.] Since I first bought the phone the battery is good for 1 day of use. The phone is fast but sometimes locks up and chokes then I gotta reboot. The service for wifi and mobile is decent but does not reach higher than 700Mbps for uploading and downloading.
Value
3
Response from Samsung USBy R&R Team, October 9, 2026
Hi there RENERIZE, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your device is not meeting your expectations in functionality. We have provided links to resources to help you maximize the speed and troubleshoot the temperature of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra
on October 8, 2026
Posted by: Cubski81
[This review was collected as part of a promotion.] I chose Samsung again as I believe they make the best phones in the industry. From the app marketplace, interface, memory, battery, style, and flare, hands down the best.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on October 8, 2026
Posted by: Coxs06
[This review was collected as part of a promotion.] Camera quality is superb especially when used at nights as the night detection option gives that quality light addition effect. Audio is amazing. RAM runs excellent. Phone runs smoothly and quickly. The 512gig model gives all the storage you need and more for both applications, videos and pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on October 8, 2026
Posted by: Libi
I purchased the Samsung Galaxy S25 Ultra expecting a top-tier flagship experience, but the reality has been deeply disappointing. Since July of this year, the device's performance has dropped drastically, suffering from constant lag, excessive overheating, and rapid battery drain.
I have been extremely careful with this phone from day one: I never leave it charging overnight, I don't keep unnecessary apps installed, and I use it under completely normal conditions. I have meticulously followed every single optimization tip provided by customer support to improve battery life, but nothing has worked.
It is unacceptable for a phone in this price range to experience this level of battery degradation after just one year of use. Unfortunately, this is not my first bad experience with the brand; I had the exact same issue with a Samsung smartwatch whose battery became useless after a year. Given this recurring pattern of product durability issues, I have completely lost faith in the brand and have decided to switch to other manufacturers for the rest of my family's devices. I do not recommend this phone.
I have been extremely careful with this phone from day one: I never leave it charging overnight, I don't keep unnecessary apps installed, and I use it under completely normal conditions. I have meticulously followed every single optimization tip provided by customer support to improve battery life, but nothing has worked.
It is unacceptable for a phone in this price range to experience this level of battery degradation after just one year of use. Unfortunately, this is not my first bad experience with the brand; I had the exact same issue with a Samsung smartwatch whose battery became useless after a year. Given this recurring pattern of product durability issues, I have completely lost faith in the brand and have decided to switch to other manufacturers for the rest of my family's devices. I do not recommend this phone.
Response from Samsung USBy R&R Team, October 9, 2026
Hey Libi, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how distressing it can be when your device is not operating as intended or expected. We have provided links to resources to help you maximize the speed, battery life, and troubleshoot the temperature of your device at your convenience. We have also provided z link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Loving my Phone!
on October 8, 2026
Posted by: BlueTaz
[This review was collected as part of a promotion.] I have been wanting a Samsung for a LONG time lol and i finally got one! ☺️ I really love my Samsung S25 Ultra! I chose the S25 Ultra version off of the phone my sister has, which I thinking an S23. I absolutely LOVE the fact that I can zoom into the moon 🌑 and get AMAZING photos! You can see all the craters! I was issuing my phone for all kinds of stuff but mainly photos and schooling. Only thing that i wish is if it had more storage for photos 😅 I love taking pictures what can I say lol!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra Exceeds Expectations!
on October 8, 2026
Posted by: RicanTechReviews
[This review was collected as part of a promotion.] I chose the Samsung Galaxy S25 Ultra because I wanted a smartphone that delivers exceptional performance, impressive camera quality, and the latest technology. Samsung has consistently raised the bar with its Galaxy lineup, and the S25 Ultra is no exception!
The first thing that stands out is the beautiful display. Everything looks incredibly sharp, vibrant, and smooth, whether I'm watching videos, browsing the internet, or multitasking. The phone is extremely responsive, and switching between apps feels effortless.
The camera system is another major highlight. The 200MP main camera captures incredible detail, and the zoom capabilities make it easy to photograph subjects from a distance. I also appreciate the built-in S Pen, which adds convenience when taking notes or navigating the phone.
Galaxy AI is an impressive addition, offering useful features that make everyday tasks easier. The battery life is excellent, and the premium design gives the phone a solid, high-quality feel.
Overall, the Galaxy S25 Ultra offers an outstanding combination of power, innovation, and versatility. It's a fantastic smartphone for anyone who values performance, photography, and cutting-edge features. Samsung really delivered with this one!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best-made cell phones in the world
on October 8, 2026
Posted by: Ferchy
[This review was collected as part of a promotion.] I chose Samsung Galaxy S25 Ultra because it is one of the best in its category, it helps my productivity daily with its impressive cameras, its now very ergonomic screen, its colors and very fluid refresh rate. If I miss Bluetooth in your spen, but eventually you get used to it. I would honestly choose it because of the long battery life, its weight and size are perfect. I love everything about him.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I chose my S25 Ultra phone
on October 8, 2026
Posted by: Threereds
[This review was collected as part of a promotion.] I chose my Galaxy S25 Ultra phone as it was a great deal when I purchased it.I do 90% of my business with my phone using the calendar and email. I am sooo thankful to have a phone that everything I need to do regarding phone calls, contacts, the internet, social media and more can be processed on this phone.
Value
5
Written by a customer while visiting Samsung US